Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Love it!
on January 9, 2012
Posted by: KLD042678
from NJ
I drink about 1-3 cups of coffee a day. I enjoy both K-cups and using the My K-cup. This is the best coffee and with the multiple cup function you can brew more coffee with a stronger coffee and it won't be so bitter. The ease of use is amazing. My 20 month old daughter has helped me brew a cup of coffee. The only thing is I am going on my 3rd brewer in just over a year. The first two lasted about a year. It pumps the water out of the reservoir but doesn't go through the k-cup. This will be the 2nd brewer that Keurig is replacing for me. Although the product is not as good as I would like it, Keurig does have wonderful customer service. As long as their CS works for me I will continue to use this product! As for those that are saying Keurig hasn't contacted them back or doesn't help them, I do not believe that you tried! They have been nothing but great to myself and others I know who have had issues.
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love waking up to my Keurig!!
on January 8, 2012
Posted by: Coffee Junkie
from Detroit, MI
I am an avid coffee drinker and I used to visit Starbucks every morning. Needless to say that was becoming very expensive ($300+ a month). So my parents introduced me to their Keurig machine and I have been in love ever since, it brews fresh delicious coffee that tastes as if brewed at the coffee shop. The Keurig store offers many coffee varieties and they also offer a single "My K-cup" which allows you to brew whatever coffee you desire. All in all this machine is by far the BEST!!! Get one...I promise you will NOT be disappointed!
Pros: Accommodates All Cup Sizes, Fast, Many K-cup varieties, Stylish, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
CUSTOMER SERVICE GREAT POINTS AND BAD
on January 8, 2012
Posted by: BAD BREWER BLUES
from ST. JOHN'S. NL CANADA
When my platinum brewer stopped pumping water to brew I phoned the customer service # and told them the serial # on my brewer. After going through a series of troubleshooting steps they said they would send out a replacement brewer. I thought that was great as they did not ask for a copy of a bill to be sent just the k-cup holder from my broken brewer. I confirmed it was a Platinum model with the service desk but a short while later when I recieved an email to confirm a new brewer was being sent I noticed it was an Elite model they were sending. I phoned again within an hour of the first conversation and I was assured that the error would be corrected and a Platinum brewer was on its way. After coming home from work one day I saw the courier had been to my home with the delivery. The next day I took my lunch hour to drive to the courier office for my package. When I got home an opened it up...you guessed it!! Wrong model!! I phoned again and they said the Platinum was on it's way. Finally after taking a second lunch hour to go pick up package I have recieved the correct brewer. Now I have two new brewers waiting for word from Kuerig to come get the wrong model. Other than that experience I love the brewer but it is obvious they have a quality problam. I have read hundreds of poor reviews on several websites saying the same thing. Brewers stop pumping.... The reputaion for Keurig brewers is dropping...GET THE QUALITY ISSUES FIXED!!!!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great concept, but poor reliability.
on January 8, 2012
Posted by: Doc
from NJ
Awaiting replacement brewer # 5. Last replacement from Keurig was put into service in March 2011 and lasted 10 months. It seems to be a recurrent problem with the brewer. When it works, it makes a great cup of coffee. As long as Keurig stands behind its products, I'll continue to use them. All routine maintenance is done exceeding manufacturers recommendations and only filtered water is used. Descaling is done every eight weeks and unit is thoroughly rinsed. Just wish Keurig would rectify the problem, since it has been identified. It would sure save the consumer a great deal of aggravation and save Keurig having to replace the defective units. I wonder if Keurig will stand behind its product if the replacement lasts for more than a year? Time will tell - but their track record so far has been that the brewer lasts less than a year.
Pros: Fast, Warranty Backed, Accommodates All Cup Sizes, Easy to use, Multiple Settings
Cons: Reliable to a Point
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Hitting it really helps
on January 7, 2012
Posted by: Flatboat
from New Orleans, LA
It started making 1/2 cups and then turning itself off without making a cup. Apparently that is a common failure when the pump gets air in it. After searching the internet, a reviewer said to whack it when pumping to get water to the pump and start it filling properly. That Works! I would rather do that than buy a new one or try to find the paperwork to get Keurig to fix it. Works great when it works.
Pros: Accommodates All Cup Sizes, Fast, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
awaiting my second warranty replacement
on January 6, 2012
Posted by: John's Mom
from Maryland
1st unit stopped functioning after 10 months. I received a warranty replacement very quickly. Now 10 months later the second unit has stopped working and this will also be replaced under warranty. I recommend others to consider a different model. My family and friends do not have issues with other models. Platinum? I don't think so.
Pros: Accommodates All Cup Sizes, Easy to use, Fast
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Even my husband operates it!!!!!!
on January 6, 2012
Posted by: Big drinker now
from Tennessee
My husband loves perked coffee. So we had to make a whole pot and he only drank one cup a day. So, to not be so wasteful he started drinking instant coffee. I purchased him the Keurig Platinum for Christmas and he loves it. He will even make his own coffee now. He loves the Hot Apple Cider also, and drinks from 3-4 cups of assorted drinks now, trying all different flavors. I have a happy camper. It is so easy to use, clean, and make all kinds of drinks. LOVE, LOVE, LOVE IT!!!!!
Pros: Accommodates All Cup Sizes, Stylish, Easy to use, Multiple Settings, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love it !!!!
on January 6, 2012
Posted by: Half a Mug in the Morning
from Toronto, Ontario
I love how quick it brews my hot coffee, and provides the flexibility for other hot beverages, such as a cup of soup, tea or hot chocolate. Doesn't take much counter space. Its modern in design, the K-Kups are reasonably priced and offer a large variety. Unfortunately, after two months my Keurig stopped brewing the 12oz size, it would only pump up 6ozs at the 12 oz setting and stop, leaving just a half cup of a 12oz coffee. I don't want to return it for fear I will not get my machine back. Keurig should replace the exact machine and not substitute - disappointed with this approach, not good customer service.
Pros: Fast, Easy to use, Multiple Settings, Durable, Stylish, Accommodates All Cup Sizes
Cons: Complicated
I would recommend this to a friend!
Written by a customer while visiting keurig.com