Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Prime/Refill mechanism
on March 6, 2014
Posted by: MIC Garcia
from SanAntonio,TX
Am on my 3rd Keurig. Bought at Costco and it worked fine for almost 1 year. Then the Prime light came on and I cleaned, descaled and replaced filter and it did not get rid of Prime reading. Costco was very good in giving me a refund so I replaced it with the same model sold by Costco. The brewer worked well for 2 months and then the mechanism that pulls the water from the water canister would not turn off and kept running. It finally turned off and the blinking light came on. I refilled with water but the blinking did not stop. I cleaned the brewer as I had done before and that did not correct the problem. Returned it to Costco and will try it 1 more time. I will not replace it with another Keurig if I have problems again.
Pros: Easy to use, Fast
Cons: HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
The "PRIME ISSUE"-PLATINUM K70/75
on March 5, 2014
Posted by: Jamie BaYbEh!
from N.C.
Everything is great about my Platinum Keurig Home Brewer... However, after 4 Months it did have an issue where the screen said PRIME for 10 consecutive days. As it turns out, the reason for this everyday PRIME Issue was due to a faulty Cold Water Tank*** When you lift the Cold Water Tank, there should be A small amount of water in the small black reservoir, but there should NOT be any water above that area, once you've removed the Cold Water Tank. In turn, that IS What Causes the Machine to say PRIME, day in & day out. Hope this helps you all. ;-)
Pros: Fast, Accommodates All Cup Sizes, Easy to use, Stylish, The Pros Are Obvious, Multiple Settings
Cons: Water Tank Leaks, Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
not worth the investment
on March 5, 2014
Posted by: jumpin joe
from brockton,ma.
had 1 year stopped working what a waste
Pros: Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
My Keurig coffee maker
on March 3, 2014
Posted by: Chuck F. Sr
from Fairfield CA
I love my machine BUT the K-Cups are too expensive! my wife and I between us drink average 21 cups a day. I figured if I bought a case of 54 cartridges from a warehouse store for $36.00, it would cost us $429.66 a month. A 3 pound container of can coffee costs about $13.00 and makes over 360 cups. Too rich for my blood Chuck F Sr Fairfield CA
Cons: K-cups Too Exspensive
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
very dissapointed
on March 3, 2014
Posted by: liz
from fresno ca.
bought a Keurig at Costco in Dec 2013 worked good for about 2 weeks then prime started appearing tried fixing it according to manuel even call the number in book rep, walked us through the prime issue still did not work took it back for another one about 2 weeks again prime appeared by this time I am disgusted, called help line talked to a very nice person went through the fixing process still had problems and I went from using faucet water to bottled and no change the rep said if using city water not a well water city water is filtered and would be fine, I have 3 different family members who has the model I have they have no problems oh wait one family has the K65 model and no problems,, now what do I do. not sure if I would recommend or not..
Pros: Fast
Cons: Prime Isssue
Written by a customer while visiting keurig.com
Customer Rating
2
Hard to Clean
on March 2, 2014
Posted by: Tom S
from Houston, TX
When mine said to "de-scale" it has been a very complicated and unsuccessful.
Pros: Accommodates All Cup Sizes, Fast
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
very good
on February 27, 2014
Posted by: buddyboy
from jacksonville, nc
very good k-cup machine. the one draw back is the largest cup size is 12oz. otherwise this is the perfect machine
Pros: Multiple Settings, Stylish, Fast, Easy to use, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Love the keurig but failed after 17 mon
on February 27, 2014
Posted by: Wavering Keurig fan
from Peoria, Il
Really like the product, but I am quite disappointed that it failed after only 17 months. The water just pumped right through the coffee maker and would not heat the water. They are sending a replacement at reduced cost but still this is a lot of money for a coffee maker.
Pros: Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com