Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Don't judge a book by its cover
on January 22, 2012
Posted by: airgirl
from Gastonia, NC
love this product, my husband and myself use it everyday.
Pros: Durable, Multiple Settings, Stylish, Accommodates All Cup Sizes, Fast, Easy to use
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Excellent coffee for busy mornings, but
on January 21, 2012
Posted by: Colo coffee freak
from Denver, CO
I use my Keurig everyday and my wife will use it occasionally. She only drinks decaf unlike myself I like the leaded coffee to get my day going. We purchaed a Keurig because of our different tastes in coffee it is much easier than wasting a whole pot of coffee so you can make some decaf. However this is our third machine in 8 months. We use reverse-osmosis (RO) water in the machine which means there are no minerals, particles or chlorine. I flush the machine with purified water weekly and have flushed the second machine with vineagar once as directed in the instructions. Although this shouldn't have been necessary since I am using RO water. I called Keurig customer service when my first machine and they were rude and not helpful. They kept telling me things like the K-cups has too much air. Well, ok I didn't design or make the K-cups. Then they told me Starbucks K-Cups don't work well with their machine. Seems to be a design flaw somewhere. It was not like I was using products that don't go with the machine. I am using K-Cups sold at [@]. Thankfully my original purchase was made at [@] and their return policy is superior. No time limit and no questions asked. Aside from the hastle of boxing it back up and unpacking a new one three times it is a great machine for your daily cup of joe. It is too bad the machine is poorly made because it really makes a great coffee. The bummer is that I would never trust it for a party or mass production. This is when my I pull out my trsuted Farberware percolater. Good luck!
Pros: Easy to use, Multiple Settings, Fast, Accommodates All Cup Sizes, Stylish
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
HAD TO BUY ANOTHER ONE!!!
on January 21, 2012
Posted by: JC
from Tennessee
I love using my Keurig. I am disappointed that I had to purchase a second one 16 months later. I use the filters but I did not clean it with vinegar every 3-4 months. I will try this with my new one and hopefully I won't have problems with this one...
Pros: Great coffee, Stylish, Easy to use, Multiple Settings, Accommodates All Cup Sizes, Fast
Cons: Replaced 16 months
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love the brewer, just wish...
on January 20, 2012
Posted by: sanjava
from Michigan
Love the Platinum brewer for the variety of cup sizes and taste, but wish it was more durable. Brewed a great cup of coffee until the pump quit working, but customer service was terrific and my brewer was replaced in 3 days. Customer service is very important and the rep at Keurig was the best! I've known people who've had their brewers for years without trouble so, must have just got a bad pump. I won't go back to a drip maker ever.
Pros: Stylish, Accommodates All Cup Sizes, Multiple Settings, Easy to use, Fast
Cons: Questionable durability
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Okay product, great warranty
on January 20, 2012
Posted by: Ericlemson
from Easley, SC
Had the B70 for 1 year and 2 months. All of a sudden, it stopped working. I called customer service and even though we were out of the warranty (1yr) by a little over a month, they quickly offered to replace the unit. We have loved the brewer. We go through 3-6 pods a day in our house. Takes a while to find the coffees you like, but once you do, just stick with them. Love the fact that the water tank can store enough for about 4-5 cups. Lots of the other models only store water for one brew at a time. What could have ended on a sour note (brewer breaking down) ended with me being very happy. They have GREAT customer service and were happy to replace the unit once I told them the problem. Thank you Keurig! - Eric
Pros: Multiple Settings, Stylish, Warranty, Easy to use, Accommodates All Cup Sizes, Fast, Durable
Cons: Not long lasting
Written by a customer while visiting keurig.com
Customer Rating
4
Great brewer that needs a great warranty
on January 20, 2012
Posted by: Ken
from Suburban Chicago, IL
We've loved every one of our Keurig B70 brewers - which is good, because they seem to last only 6-9 months before croaking. We use it as an adjunct to our grinder pot - 8-10 cups per week on average. Our usual sign of impending death is the brewer refusing to make a whole cup - it instead returns half of the water to the reservoir. This is despite regular monthly descaling well before the brewer asks for it. To their credit, Keurig has been fantastic in dealing with these failures. In each case they have immediately sent out a replacement with no hassle. Their customer support is first-class. I really hope our newest replacement that just arrived has the bugs worked out!
Pros: Fast, Easy to use
Cons: Unreliable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE LOVE LOVE IT
on January 19, 2012
Posted by: Deb of the North
from Eagan MN
I use my Keurig multiple times every day. I am so glad my maker has the option of NOT using the k-cup pods. I put my grounds in the little filter, no fuss, no muss no waste in the landfills. I also am glad my model has an option for a water filter in the resevour.
Pros: Multiple Settings, Easy to use, Fast, Accommodates All Cup Sizes, Stylish, Durable
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Had mine for two years...
on January 19, 2012
Posted by: J-bird
from the OC
I love my Keurig...I've had it for just over two years now. I bought the Platinum Series in December 2009 and can't imagine how I ever got along without it! Not one problem...i've recommended it to all my friends.
Pros: Durable, Multiple Settings, Stylish, Easy to use, Fast
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com