Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
2 for 2 Both broke down in a year.
on February 1, 2012
Posted by: Josie
from Nampa, Idaho
Even using distilled water does not help. One after the other broke down.
Pros: Fast
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Excellent customer service
on February 1, 2012
Posted by: Miro
from Burlington, MA
I have owned two keurig brewers over the last 3 years. They tend to break down every 12-15 months- right around when waranty expires... is not durable however practical and makes delicious coffee. My last one was dripping water back in the reservoir, making short cups even though I diligently descale it every 4 months and always use distilled water. Customer service was awesome!! And it makes all the difference- they replaced the machine at no cost even though the warranty had expired few months ago- very fast service, knowledgeable and courteous representatives and pleasant service.
Pros: Stylish, Multiple Settings, Easy to use, Fast, Accommodates All Cup Sizes
Cons: Pricey / Poor Value, Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Had it only two days and love it
on January 31, 2012
Posted by: Cardsfan
from Ballwin, Missouri
Nothing to add, love this thing
Pros: Fast, Easy to use, Multiple Settings, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Won't last the year
on January 31, 2012
Posted by: office manager
from Austin, TX
What a frustration! When I started working at this office, we had a Plantinum maker that was less than one year old when it stopped working. After some fairly frustrating troubleshooting with Keurig, we were sent another one. Less than a year later, it too has stopped working. (On a day when we had 10 guests in for a meeting, no less.) Again, I went through two rounds of trouble shooting with the Keurig techs before they agreed to send me another. I told them that I did not want another of the same and was told that I'd have to wait for a call from a different Keurig employees before an upgrade could be authorized. That's where I am now. No coffee, and no patience for this model.
Cons: Breaks, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love this machine
on January 30, 2012
Posted by: bbabyg023
from Grand Rapids
I absolutely love this keurig. I have had no problems with it, the coffee is great and it is easy to use and fast. My husband is not a big coffee drinker and enjoys coffee out of the keurig better then the traditional coffee pot. My son loves hot cocoa from the keurig and usually I dont make it with water I use milk. Best machine ever and I will not be without it :)
Pros: Easy to use, Accommodates All Cup Sizes, Durable, Stylish, Fast, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Replaced at no cost!
on January 29, 2012
Posted by: CoffeeQueen
from Ridgecrest, CA
My husband and I use our Keurig every day. We each have at least one cup apeice, sometimes more. We got it as a gift in December of 2009 and in December of 2011 it started not responding when we pressed Brew, brewing partial cups, and telling us it needed to be descaled when I had just put gallons of vinegar through it. I called customer service and explained my problem. Even though the warranty had been expired for a year Keurig replaced my brewer (which had been discontinued) free of charge with the comparable model, the Platinum. It should be coming tomorrow and we are already so happy!
Pros: Multiple Settings, Easy to use, Stylish, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
customer service
on January 28, 2012
Posted by: marty
from nj
I had my b70 brewer for some time before it started to leak from the back of the resivoir I called customer service and after about 10 minutes of conversation Keurig oftered to replace my system.You can't ask for anything better than that.Customer FOR LIFE.THANKS KEURIG.mls.gibbsboro nj
Written by a customer while visiting keurig.com
Customer Rating
1
Comments about Keurig Platinum Brewing S
on January 27, 2012
Posted by: RENNARA
from Thunder Bay, ON
The first machine I got stopped working after 12 months...which happens to be when the warranty ends...the pump wouldn't work... The second machine...which was a gift...from day one, the indicator 'Prime' would come up after each brew. You had to take the water container off or unplug it to reset it. So I will be returning this one and will try one more time. I am not impressed, considering the price of these machines, one would assume they would be made better. Hopefully three times a charm.
Pros: Love The Taste, Love the varieties, Multiple Settings, Love the coffee, Easy to use, Accommodates All Cup Sizes
Cons: Poor Quality, Pricey / Poor Value, Not Reliable
Written by a customer while visiting keurig.com