Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Only works for one year
on February 8, 2012
Posted by: gallupcat
from Las Vegas, Nevada
This is my second brewer. It quits making a full cup of coffee after a year. I cleaned it with white vinegar and use bottled water and it still does not work like it should. It is also very noisy.The first one was a gift, so I thought maybe I received a lemon, but now the second one is doing the same thing the first one did. Keurig fix your problem.
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Absolutely love it
on February 7, 2012
Posted by: Happy camper
from Georgia
I have to say that when I first saw the keurig, I thought to myself "who would pay this price for a coffee maker?" I then enjoyed a cup of coffee from this machine. The flavor you get from keurig coffee makers is hands down, so much more flavorful. I normally drink coffee all day and I like the flavored and more bold coffees, while my husband likes the more mild blends. Now that I have a keurig I can have whatever flavor I am in the mood for and he can still have his. I purchased mine 2 days after my first taste from a keurig. My children(young adults) are now drinking coffee too and also enjoy hot chocolate. I use mine when I'm cooking and need boiling water also. Like for instant oatmeal or even regular meals. I tend to be a "penny pincher, and clearance shopper" but this is one purchase that I am willing to splurge on. I can enjoy coffee in the morning, fresh iced tea/coffee in the afternoon and hot chocolate or spiced cider to wind down in the evening. It doesn't get any better.
Pros: Multiple Settings, Easy to use, Fast, Stylish, Durable, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Breaking
on February 6, 2012
Posted by: CREEK07
from NC
I have owned 4 keurig brewers over the last 2 years. They tend to break down every within 8 momths. This edition is not made well. My last one was dripping water back in the reservoir, making short cups even though I descale it every months and always use Vinager to clean. Customer service was Great which makesthe difference- they replaced the machine at no cost- very fast service,and courteous representatives.
Pros: Accommodates All Cup Sizes, Fast, Durable, Multiple Settings, Stylish, Easy to use
Cons: HARD TO CLEAN
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
I LUV Keurig, HATE this model.
on February 5, 2012
Posted by: Lagunakidz
from Stockton, CA
I had mine for 2 years and it started to only brew half a cup on the regular cup and large cup setting. I cleaned it and descaled it. I did everything the manual said to do. I even Googled it. This was a year ago. I just never got around to returning it because I still love Keurig! I just had to brew it twice to get a full cup. I finally returned it for a refund. I will buy the Elite one. We have it at work and it works great.
Pros: Stylish, Accommodates All Cup Sizes, Easy to use, Multiple Settings
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
So Far Just A Great Product
on February 5, 2012
Posted by: Joe D
from Staten Island, NY
We just purchased the platinum version based off of friends usage and all we can say is this is just one great machine. The coffee sampled so far taste great and the ease of use & speed cannot be beat. I see this being used alot & often.
Pros: Easy to use, Durable, Accommodates All Cup Sizes, Fast, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Wonderful
on February 2, 2012
Posted by: PestoSauco
from Texas
We have had our model for 18 months now with very few problems and a much more enjoyable coffee experience. I still grind my own coffee and use a re-usable filter when I want a good cup of tar and the machine accommodates this. We were having a terrible time for several weeks with clogs. Paper clips, vinegar, nothing seemed to work until we discovered if we actually place the k-cup hard enough to puncture the bottom and then closed it we had no more problems. We haven't had a clog since and guests are always excited to choose the kind of coffee they want as well as the strength. I doubt I will ever find coffee as strong as I prefer to use with this machine, but morning prep and the occasional after dinner cup is so much nicer now.
Pros: Fast, Durable, Multiple Settings, Easy to use, Stylish, Accommodates All Cup Sizes
Cons: Can not empty reservoir
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
No durability but great customer service
on February 2, 2012
Posted by: David
from New Jersey
I use the product daily, I've had at least one-brewer per year for the past several years. The only thing that keeps me hooked is that customer service is excellent, they replace faulty brewers quite quickly. It's very important to register your brewer, it will fail at some point. My parents had the same coffee machine for much of my childhood (until the glass pot would give out) - with Keurig owning the same brewer for more than a year seems to be the exception for me (yes I use filtered water and descale frequently). Keurig has a great coffee selection, but it's the customer service and the ease of replacement that keeps me attached. Great cup of coffee, EXCELLENT customer service but POOR quality brewers. Guess Keurig parent Green Mountain makes all its money on the pods, makes sense but margins would improve if the machines were better.
Pros: Sleek design, Easy to use, Accommodates All Cup Sizes
Cons: Fragile, Lacks durability
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Short lifespan!!
on February 2, 2012
Posted by: Coffee lover
from Revere,Ma
I loved my keurig and still do. I bought my first in Feb 2010. It just recently stopped brewing this month. You go to brew and nothing comes out. I was so disappointed because I didn't want to go out and purchase another $200 machine. So I called Keurig and explained my problem, they walked me through a troubleshooting process and that didn't work either. So they sent me out a new replacement brewer at no cost. The same one I ad but a newer version. I was very happy with how they handled my case. I just wish they made the brewers a little more reliable and lasts longer. Other than that, I still love my brewer. I wonder what would happen if my new brewer has the same prob in 2 yrs? Would they replace that one also at no cost?
Pros: Accommodates All Cup Sizes, Stylish, Fast, Easy to use
Cons: Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com