Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Good tasting Coffee
on February 10, 2012
Posted by: Barbara the weather lady
from DC
I loved my brewer and still do it was a gift 2010. I had to prime it a lot because according to Keurig I have hard water. It just recently stopped brewing this month after I just primed it, it only worked for 1 cup after that and then when I tried to brew a second cup and no water came out. I was so disappointed because this machine is around $200 I thought it should last longer. Keurig customer service is pleasant to deal with and they walked me through a troubleshooting process which didn't get the unit working so they suggest I just go buy another one. Disappointed that it only last a little over one year, I wanted to think about purchasing a new one, as I didn't think the cost would be worth it but after two weeks of bad tasting coffee I went and bought a different model that I hope will last a bit longer than a year. I recommended Keurig machine for those who love good tasting coffee however from what I read here in the reviews there must be a problem keeping the machines running past a year. If Keurig has improved the design to last longer than a year, I will up the star rating.
Pros: Fast, Easy to use, Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Machine doesn't last long
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Kuerig Takes Care of its Customers!
on February 10, 2012
Posted by: Dan the Man
from Longmont, CO
My wife gave me a Platinum brewer 14 months ago. Worked well until a couple days ago when the motor started flaking out. After some unsuccessful troubleshooting steps & descaling attempt, Kuerig says they're going to replace my brewer at no charge, with a new one year warranty. This on a brewer that was out of warranty! This company takes care of its customers! I can tell you where we'll be purchasing our next brewer!
Pros: Easy to use, Customer Service, Multiple Settings, Accommodates All Cup Sizes, Stylish, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great Brewer
on February 9, 2012
Posted by: coffee161
from Alberta, Canada
I have really enjoy brewing with my keurig. The coffee choices are wonderful and my friends that do not own a Keurig actually do go out and purchase one after trying mine. I recently had a problem with my brewer and after calling the service department I was truly impressed with the quick and courteous response from the operator. They were able to resolve the issue immediately.
Pros: Accommodates All Cup Sizes, Easy to use, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Great coffee when it works
on February 9, 2012
Posted by: four coffee lovers
from Shirley, MA
Will it last a year? I don't think so. Descaled twice in two months and it still fails to brew at least 50% of the time. And it takes forever to get that vinegar taste out of the water. So disappointing to miss that morning cup of coffee or to have to stop at Dunkin for coffee. For the money we paid, this machine should last several years. Maybe it's time to go back to our Bunn coffeemaker (boo hoo!)
Pros: Easy to use, Fast
Cons: Fragile, Often doesn't work, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
2 for 2; 3rd one on its way
on February 9, 2012
Posted by: Kathy with a "K"
from Orlando, FL
I received my first Platinum Keurig for Christmas in 2009 and loved it. I had been throwing so much coffee away making it home and it was getting costly buying it everyday. After 1 year, I wasn't getting full cups when brewing. Next thing it just stopped. Nothing would happen. Called customer service and they walked me through the troubleshooting process and we weren't able to get it to start. Customer service is wonderful, even though I was 2 months out of warranty, they replaced my machine. Now it is one year later and de ja vu...customer service is sending me a replacement machine. I hope that 3 times the charm. Should a year go by and we have this scenario again, I expect that they will be shipping me another machine!!! A little frustrating that this may be a yearly thing, but Keurig's customer service is tops. If you can handle the possibility of getting a replacement yearly, then I definitely recommend this machine.
Pros: Accommodates All Cup Sizes, Multiple Settings, Convenient, Fast
Cons: Short lifespan
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
My Favorite
on February 8, 2012
Posted by: Lowblow
from Coronado
This is my first Keurig and the one I measure all other against. I love the cup settings and the ease of programing.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Fast, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Prime?
on February 8, 2012
Posted by: Coffee
from Indiana
Why does my unit always say prime? I have had this about 2 weeks and unit stopped working and displays prime on screen. Very disappointed! Unit will be returned....it is a shame that this high $ unit can't reliably brew a cup of coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Amazing Customer Service-Doesnt Disappoi
on February 8, 2012
Posted by: Nanci
from Middletown,New Jersey
I got the Platinum Brewer as a Christmas gift back in 2009. It has worked wonderfully,and after finding the right k-cup blends to suit my taste I have been absolutely thrlled with it. I'm the only coffee drinker in the house so the one cup convenience of fresh brew every cup was very appealing to me.I've read many of the other consumer review,both negative and positve,and can speak only from my own personal experience.I had nil to no issue with the brewer since day one. I cleaned it regularily (every few months) and used it daily.Much to my devestation it did just stop working on me (after 2 years)one day just out of the blue.I descaled it to no avail.I called Keurig customer service and followed the very polite ans symphathetic direction they suggested and descaled it again.Unfortunately it was of no use.It seemed perhaps the pump had stopped working. Much to my surprise and satisfaction Keurig replaced the machine immediately with a brand new machine at no charge to me.This was even though my warranty had long since expired.I could not be happier with the customer service they offered and the fact that they stood behind thier product.I will without a doubt recommend this product and this company to all my friends. Great Company.Great product.
Pros: Multiple Settings, Fast, Stylish, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com