Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
4
Held Up Overseas
on February 24, 2013
Posted by: Army Battle Space Owner
from Afghanistan
Verified Purchase:No
Had one in our war room in Afghanistan. It held up beautifully and saved us many-a-late-night when we were knee deep in nastiness. Definitely getting one now that I'm back home!!!
Pros: Accommodates All Cup Sizes, Multiple Settings, Durable, Easy to use, Fast, Stylish
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
Love my Brewer
on February 26, 2013
Posted by: K-cup kenis
from Ocala, FL
Verified Purchase:No
I had a problem with the "Prime" light blinking each morning on my 2 month old brewer. Followed all the instructions & watched the video and the problem continued. I called Customer Service and Erica walked me through a simple process and the problem was solved in under 10 minutes. She was so courteous and it's nice to know you can get great service--doesn't happen too often these days.
Pros: Fast, Stylish, Accommodates All Cup Sizes, Durable, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
We love it, but it is good for one year
on March 4, 2013
Posted by: Mountain Brewers
from Colorado Springs, CO
This is our second Platinum Brewer. Both died the same way, however, our first lasted almost 2 years and our second lasted 8 months. We registerd our second brewer and we are receiving our new brewer in the mail within the next week or so. We absolutely love our Keurig, love the regular and flavored coffee (some we wish tasted as good as they smelled), but it can become an expensive habit if it dies after the warrenty. So in the end we would recommend the Keurig as it is so convenient for a hassle free-fast morning and offers a great selection when hosting, but you take the risk with the low life expectancy.
Pros: Accommodates All Cup Sizes, Stylish, Easy to use, Fast, Multiple Settings
Cons: Fragile, HARD TO CLEAN, Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
3 years lucky
on March 5, 2013
Posted by: TheSazzyP
from Madison, WI
I was upset with my brewer giving out but after reading other reviews I feel lucky. Having used my Platinum brewer daily since Dec. 2009 I have had a bit over 3 years of reliable use. I descaled only once in all that time and never had a problem. I was using Reverse Osmosis water, I don't know if that makes a difference. Now it is time to replace and I am worried that I will not be so lucky a second time. Customer service did offer me a new brewer at a discount with free shipping. Still not sure if it is worth it to but another. I guess I thought it would last longer.
Pros: Multiple Settings, Easy to use
Cons: Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Amazing
on March 22, 2013
Posted by: T Hood
from Holly Springs, Georgia
I can make a single cup of coffee in less than a minute. It makes the coffee hot enough so that you can add milk/creamer and your coffee will still be hot enough to drink. Although you can adjust the temperature settings by degrees if you like it black!
Pros: Durable, Stylish, Fast, Easy to use, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great Brewer
on May 10, 2013
Posted by: Aaron & Tiffany
from Tacoma, WA.
This is our second brewer. We had the old B40 brewer for 2 years, and it still works perfectly today. Just thought it was time to get something with more options. Opening the box and setting the brewer up was easy. It has a very elegant design, with a blue backlit LCD display, and blue LED lights that shine into the reservoir from underneath. The reservoir has i nice flip top lid on the front side. Its perfect for pouring water into the reservoir. With the B40 you had to remove the entire lid. It came with the $17.95 water filter kit which is a bonus! It works and fits perfectly inside the brewer. (Note: We have always used plain tap water in our B40, which you are not supposed to as the minerals could damage the unit. Ours for 2 years never had a problem. If you really like having filtered water this is the brewer to buy.) Turning the unit on and setting up all the options such as the time, auto off timer, on/off times, temperature, and cup sizes was easy. Within minutes i was brewing my first cup of coffee. It was faster than the B40 and extremely quiet. All in all this is the best brewer we have ever purchased. It has great options and functionality for the price.
Pros: Easy Menu Navigation, Easy to use, Elegant Blue Lights, Fast, Multiple Settings, Stylish, Huge water reservoir, Accommodates All Cup Sizes, Came With Filter System, Multiple cup sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love my Keurig!
on May 11, 2013
Posted by: ALH
from PA
Verified Purchase:No
I've had this for a year and half now with no issues whatsoever. I drink coffee daily and it always tastes so good. I love it!
Pros: Accommodates All Cup Sizes, Stylish, Easy to use, Multiple Settings, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love it!
on May 14, 2013
Posted by: smrhmr
from Milwaukee, WI
Verified Purchase:No
I use this every day. I was having a problem with it suddenly not filling with the right amount for the size chosen, but it seemed to fix itself.
Pros: Accommodates All Cup Sizes, Easy to use, Fast, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com