Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Fast Effecient Service
on February 1, 2013
Posted by: CDNJAVA
from Toronto, ON
Weekend user. Only had the machine for 6 months and problem occurred. Customer service was outstanding. Took some routine contact details and directed me to online video to try and correct the problem. Disappointed that the fix didn't work but called back and a new replacement machine is on its way - no charge. Really great to see a company stand behind its product!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love it!
on February 7, 2013
Posted by: Sunday
from Jacksonville, FL
I bought this and use it all the time. I have had it for years now. One time I had an issue with my first brewer and I called them. It was over a year of owning it. I called and told them. They immediately replaced it with this better, newer version. It was simple and they even gave me free boxes of k cups. One time the mail man did not deliver it to my door which I need because I am in a wheelchair. I called and told them it was hard for me to get to the post office to pick it up. They were so sorry even though it was not their fault they still gave me more free coffee. I love the brewer but the COMPANY is even more top notch!!
Pros: Accommodates All Cup Sizes, Easy to use, Fast, Stylish, Durable
Cons: Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome Customer Service
on February 7, 2013
Posted by: Cheryl from Orondo
from Maple Valley, WA
I've had the machine for just about a year and it wasn't working properly. I researched the documentation accompanying the brewer and couldn't even find the problem listed so I called in to customer service and expected them to take me through a bunch of steps to try and fix it and blah blah blah but NO! I told them the problem, gave them the serial number answered a few questions and the agent proceeded to tell me that they were sending me a new one! Truly not what I expected, I just thought I could get it fixed. 100% pleased with their customer service and am excited to have coffee again soon!
Pros: Fast, Easy to use, Multiple Settings, Accommodates All Cup Sizes, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love It!!!!!!!!!!!!!
on February 8, 2013
Posted by: Snow Bunny
from Long Island, NY
Cons: The original directions didn't mention anything about adding the filter which annoyed me because my hand froze from the cold water that was in the resevoir. ADD THE FILTER BEFORE THE WATER! About four minutes the system to be ready to brew wasn't true in my case. GRRR! I wish that all the directions were in one spot and not have an addendum. Pros: Once it's put together and it's ready, it's a fun, stylish little machine! I'm drinking a lot more tea and have found a lot more choices of decaf so I'm drinking more of it. For some strange reason when I used to use more traditional coffee makers sometimes the grounds would get all over the place while brewing. I haven't had that issue with my Keurig. I think it would be a bit more difficult. Oh and customer service is amazing! I had an idea for an accessory and the representative was so helpful and friendly! I love it! Love it! Loooooooove it! Did I mention I love it?
Pros: Multiple Settings, Stylish, Reliable, Easy to use, Fun, Fast, Durable
Cons: Poor Set Up Instructions, Complicated
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I LOVE my platinum brewer!
on February 12, 2013
Posted by: Virginia the awesome gamer
from denver, co
Initially I found that this model of keurig has a lot of people up in arms about it tasting like plastic. Mine did till I ran a large amount of vinegar water through the system (without the filter), when it got low I added more water. Then I rinsed out the tank and ran 2 full tanks of water through it, and the plastic taste is completely gone. My daughter loves making the lemonaid k-cups for herself. I use it for coffee in the morning and hot tea throughout the day. Sometimes I use my large mug, which requires me to run it twice, as the brewing sizes vary by 1/4 cup sizes from 1/2 c all the way up to 1 1/2 c. but it brews so fast that it doesn't hinder my love for it. I shove a k-cup in it and a mug when I get up. I go to the bathroom, and it's been done by the time I get back. I would recommend this for anyone who likes coffee OR teas.
Pros: Multiple Settings, Stylish, High Quality Taste, Easy to use, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Very Happy with this Brewer
on February 12, 2013
Posted by: Space Cadet
from Sun Valley Idaho
When our previous brewer gave out - I considered going back to grinding and dripping - after less then a week, I wanted my K-cup machine back and ordered this wonderful brewer. It beautiful, works wonderfully and I love the multiple settings. I would recomend this to anyone who asks as the best coffee maker in the universe!
Pros: Accommodates All Cup Sizes, Multiple Settings, Easy to use, Fast, Stylish, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
We Love our Keurig and Use it Daily
on February 16, 2013
Posted by: Richie Rich
from Palm bay FL
We use our Keurig Platinum Brewing System everyday. It sure is easy to make a couple of cups. No making pots of coffee and throwing out stale coffee.
Pros: Stylish, Easy to use, Durable, Multiple Settings, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Would not get another one.
on February 21, 2013
Posted by: Frustrated
from Fl
Verified Purchase:No
Can not get help or parts to repair this . Just over a year old and won't pump any more. Call and no help.
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com