Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
2
So disappointed
on February 28, 2012
Posted by: Working Mom
from Highlands Ranch, CO
I'm on my fourth, yes fourth, Keurig in three years. One was actually a replacement sent to me by Keurig. Many family members have purchased a Keurig after being amazed by eachothers. All of us have had problems. We are constantly descaling. Calling customer service for tips. Three of us have had ours replaced by Keurig. Now that I know the machine only lasts a year (if lucky), I'm purchasing the less pricey one and will consider it disposable. Love the concept. Love the coffee and convenince, but hardly consider this a great purchase. A coffee machine should last longer! Also, have gone through gallons of vinegar by having to descale often. Yes, I use filtered water.
Pros: Easy to use, Stylish, Multiple Settings, Fast, Accommodates All Cup Sizes
Cons: Pricey / Poor Value, HARD TO CLEAN, Many problems
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Disapointed
on February 26, 2012
Posted by: Mary
from L.I. NY
This machine is not very durable. I am on my third machine in less than 2 years. If I didn't love the ease of the K cups I would go back to a Pot!
Pros: Accommodates All Cup Sizes, Easy to use
Cons: Had to replace 2 times, HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love this coffee maker!!
on February 26, 2012
Posted by: K
from Mn
Can't say a bad word about this product love everything about it! I did alot of research on single serve makers before my purchase and I found this one was an all around good match!
Pros: Fast, Multiple Settings, Easy to use, Stylish, Durable, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
great brewer plus great customer service
on February 24, 2012
Posted by: Mike the caffeine addict
from Arlington, Washington
Have had and used my Kuerig daily for 2.5 years and love it. Recently had my first (and only) issue with my brewer. Customer service not only handled my issue, but went well beyond my expectations in getting me back up and running. I'll now go from recommending a Kuerig when friends ask to recommending a Kuerig Brewer even when they don"t ask. Thanks Kuerig
Pros: Multiple Settings, Durable, Accommodates All Cup Sizes, Easy to use, Fast, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Worthless after a year
on February 24, 2012
Posted by: Bummer
from Denver, CO
Loved the product until we started having problems with it after 9 months. Totally worthless after a year despite "de-scaling", etc. Thank God for [@], took it back...Numerous friends have had the same problem.
Pros: Stylish, Easy to use, Fast, Multiple Settings
Cons: Poor Quality, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Love this brewer
on February 24, 2012
Posted by: F Lee
from Wisconsin
This brewer coould be used in a small office, eliminating the need for a more expensive model. One design flaw. The water tank does not empty all the way, causing the brewer to prevent further brewing until water is added. It seems to me that a better system would be to place a warning at this point and then stop brewing when the tank is completely empty. Just a suggestion for the Keurig engineers. :)
Pros: Multiple Settings, Stylish, Easy to use, Durable, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
HATE THE "NEW" PLATINUM MODELS!
on February 22, 2012
Posted by: TWEET
from ATLANTA, GA
I HAD MY B70 APPROX. 4 MONTHS BEFORE IT STOPPED PULLING WATER FROM THE RESERVOIR. OK NO BIG DEAL, I READ THE REVIEWS PRIOR TO PURCHASING THE MACHINE & I AM FULLY AWARE THE LONGEVITY OF THESE MACHINES ARE SUB PAR. SO SINCE IT WAS UNDER WARRANTY KEURIG WAS GRACIOUS ENOUGH TO SEND ME A NEW MODEL. I RECEIVED IT TODAY TO FIND THAT IT'S NOT THE SAME B70 I HAD BEFORE, IT'S MODIFIED, IN A HORRIFIC WAY! I CHOOSE TO PURCHASE THE PLATINUM MODEL BECAUSE I FOUND IT VISUALLY APPEALING. I LOVED THE CHROME FINISHES ON MY MACHINE, NOW I HAVE A BULKY COFFEE MAKER WITH PLASTIC HANDLES. SO BASICALLY I WAS GIVEN A BIGGER WATER TANK BUT AT THE COST OF QUALITY. HOW DOES THAT MAKE SINCE. SHOULDN'T I HAVE THE OPTION AS THE CONSUMER TO CHOOSE IF I WANTED TO "UPGRADE" MY PLATINUM MODEL. NOPE, I HATE IT. SAME HANDLE AS THE MINI BREWERS WHICH ARE CHEAP PLASTIC HANDLES. YUCK! YOU REALLY DROPPED THE BALL ON THIS ONE KEURIG. SIGNED A DISAPPOINTED FRUSTRATED CUSTOMER!
Cons: BULKY WATER RESERVOIR, PLASTIC HANDLE VS CHROME
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
HAVE ENOUGH FAITH TO GIVE IT ANOTHER TRY
on February 22, 2012
Posted by: FRUFFY
from PASO ROBLES, CA.
I LOVE THE KEURIG BECAUSE IT IS SO AWESOME TO BE ABLE TO BREW COFFEE,TEA FOR ME OR CIDER AND CHOCOLATE FOR KIDS. WHAT I DON'T LOVE,IS THAT IT ONLY LASTED A LITTLE OVER A YEAR. I CALLED CUSTOMER SERVICE, WE DID SOME TROUBLESHOOTING, AND WHEN THAT DIDN'T WORK THEY SAID THEY WOULD REPLACE MY UNIT. NOW,THAT IS CUSTOMER SERVICE! SUSAN,WHO WAS THE CUSTOMER SERVICE REP. WAS A JOY TO WORK WITH. VERY COURTEOUS AND AN ASSET TO THE KEURIG TEAM.
Pros: Easy to use, Accommodates All Cup Sizes, Fast
Cons: HARD TO CLEAN, Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com