Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
3
Good for only two years
on November 24, 2012
Posted by: Kath
from Virginia
Verified Purchase:No
I loved it until after just two years, it stopped filling any cup. I can't fix it.
Pros: Easy to use, Stylish, Fast
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE IT!!!
on November 25, 2012
Posted by: MNIJSSEN
from Saskatoon, Sk
My husband and I use it everyday! The my K cup, makes everyday coffee cheaper. Everyone in my family has some variation of the coffee maker, we all love it!
Pros: Stylish, Fast, Durable, Multiple Settings, Accommodates All Cup Sizes, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
On to Second Machine
on November 26, 2012
Posted by: Boilergal
from Indianapolis, IN
Verified Purchase:No
Of course as soon as the first one went out of warranty it started acting squirrly. We just ordered the next on up with our points hoping it will be more durable. I would recommend Keurig for a lot of reasons, but this machine is not really one of them.
Pros: Accommodates All Cup Sizes, Fast, Easy to use, Stylish
Cons: Fragile, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Problems right after warranty period.
on November 27, 2012
Posted by: Diane A
from Grand Rapids, MI
I have an older model which works okay. It can be very slow brewing. I bought a Platinum about 2 years ago because I wanted more options. Just after a year it was strugling to take in water and also to have to water come out during brewing. I was told to descale more. I gave up trying to get it to work until today. Thought I would try again. Tried to descale over an hour. Maybe a Tablespoon of water/vinegar would come out - hummed for a while and stop working. Took bottom off - motor was very HOT. Way to much money for a short lived product.
Pros: Multiple Settings, Stylish, Fast, Makes One Cup At A Time
Cons: HARD TO CLEAN, Not Reliable, Pricey / Poor Value, Noisy
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Nice while it lasted
on November 27, 2012
Posted by: Cozmo1998j
from Toledo, OH
Was fine for about a year and then wouldn't put out the correct amounts of water... finally indicated that it needed descaling. Well I followed all of the directions ... wouldn't descale and no coffee. I contacted Keurig as I felt as though the price of the coffee maker was enough to warrant more than one year of use. They were able to offer a discounted price of almost half on a new one. It should arrive in 3 days ! That's an acceptable fix I suppose.
Pros: Fast, Easy to use
Cons: Pricey / Poor Value, Fragile
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
poor durability
on November 29, 2012
Posted by: Julie
from florida
Verified Purchase:No
great when it works but short life
Pros: Fast, Easy to use
Cons: Fragile, Pricey / Poor Value
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE IT
on December 2, 2012
Posted by: Shirl
from brazil IN
Verified Purchase:No
it is beautiful to use. wounderful when you have friends over
Pros: Easy to use, Durable, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
excellent customer servicce
on December 3, 2012
Posted by: johnny
from hamilton ontario
after 2 years pump would only fill with 8oz no matter what size chosen-Keureg is sending me a replacement machine-excellent service
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com