Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
Don't buy this brewer
on October 10, 2012
Posted by: No longer a Keurig owner
from Columbus, OH
For the price you pay for this brewer, it is not worth it. I have had my brewer for less than two years and it stopped working. I followed the "Troubleshooting" section and still nothing. As it is past the 1 year warranty all Keurig wants to do is discount you another brewer (as I was reminded by customer service today). I will go back to using my old drip brewer that I paid 1/3 of the price for and it has lasted almost 20 years.....very disappointing.
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Dies after warranty expires!
on October 10, 2012
Posted by: Dixie
from Dallas, TX
Verified Purchase:No
I loved my Keurig Platinum brewer. It worked well for the first year and then about a week after the warranty expired, it started slowing down. I have been through 2 cycles of de-scaling which helped for about a week. I have ALWAYS used filtered water and a keurig filter within the water reservoir. There is no reason for this to be happening other than manufacturer defect. The same exact thing happened to my parents Platinum just before their warrenty expired (lucky for them), and they were able to get an exchange. I don't think I'll be buying another one!
Pros: Accommodates All Cup Sizes, Fast, Multiple Settings, Easy to use
Cons: Pricey / Poor Value, Durability
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Poor quality
on October 12, 2012
Posted by: Rich
from South Riding, VA
Verified Purchase:No
Failed after 1 year of weekend only use.
Pros: Accommodates All Cup Sizes, Multiple Settings
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Squeezed two years out of it...
on October 17, 2012
Posted by: Up all night
from Land of Entrapment
I've had this unit since Christmas 2010 and it started giving me issues almost nine months later. The pump started getting louder and started slowing down. I descaled it and have always used filtered water in it. I have the additional charcoal filter installed and it still needs to be cleaned frequently. Now I have to resort to advanced tactile remediation (hitting it) to get the water flowing. Probably needs to be redesigned with a stronger pump.
Pros: Stylish, Easy to use, Multiple Settings
Cons: Not built to last, HARD TO CLEAN
Written by a customer while visiting keurig.com
Customer Rating
1
Poor Quality, Never Again
on October 20, 2012
Posted by: Brian
from Exton, PA
I owned this brewer for a little over a year. Like the Keurig brewer it replaced, it began malfunctioning within a few months of purchase, until it reached the point where it would not brew at all. After many hours of cleaning, disassembling, flushing, descaling, etc., remains useless. The company offered to give me a a replacement brewer at a discount, which I declined. At this rate, my coffee is costing me too much in time and money. Had it with these brewers. Had it with Keurig.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
On my 4th One in Four Months!
on October 23, 2012
Posted by: Rob
from Ithaca, NY
I just had to order my 4th maker! Three have failed me in four months. I am not sure what to do if this fails me again. Why why why are they failing at such an early time? They must be very poorly made. This is my last attempt.
Pros: Fast, Easy to use
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not worth it!
on October 24, 2012
Posted by: Larry
from Scottsdale, AZ
On my second unit..problems with both. First one not hot enough. Second one not has problem with "Prime" function and still not hot enough. Both units only months old.
Pros: Taste Is Good, Fast, Easy to use
Cons: Pricey / Poor Value, Not hot enough
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Not reliable
on October 27, 2012
Posted by: Electric Bob
from Bethel, CT
Machine did not work after 1 1/2 weeks. Good customer service. Keeping my fingers crossed that the next maching lasts longer
Pros: Fast, Easy to use, Accommodates All Cup Sizes, Stylish, Multiple Settings
Cons: HARD TO CLEAN, Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com