Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
1
A Little Miffed
on April 1, 2012
Posted by: Rufus the diappointed consumer
from Concord, NC
Received this unit for Christmas in 2009. Approximately 8 months ago, unit started making 1/4, 1/2 cups of coffee. Other times it just wouldn't work at all. Called customer service, they stated to try certain remedies like descaling with vinegar and attempting to unjam the needle with a paper clip. They would not offer replacing unit as it was out of warranty period but would let me buy another for 79.95. I'm a little upset because I see so many posts on how helpful the customer service department was and how generous they were in replacing the unit even though it was 15 months or more after the original purchase or stated unit was out of warranty. If I already spent almost 200.00 on a unit that only lasted 18 months, why would I buy another, even at a discounted price?
Cons: Complicated, HARD TO CLEAN, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
So far so good
on April 1, 2012
Posted by: LeeHarvey
from Michigan
The automatic timer might seem like an unneeded extra, until you actually get to live with it day-to-day. My Platinum brewer makes very good coffee at just the right temperature. The multiple cup size selections make it extraordinarily easy to nail the perfect fill on any travel mug - mine happens to be 14 oz, so a 6 oz and 8 oz give me exactly the right amount.
Pros: Fast, Accommodates All Cup Sizes, Multiple Settings, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
never again
on March 31, 2012
Posted by: Buj
from Zephyrhills, Fl
as have many others, mine stopped working after warranty ran out. what a rip off. paid [$] for the darn thing. never again!!
Pros: Fast, Easy to use
Cons: Water pump quit, Water pump quit after 13
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Going strong after daily use for 3 years
on March 31, 2012
Posted by: farmkitty
from Saint Clair Shores, MI
I can alternate between k cups and my own freshly ground coffee because I got gold mesh basket that I can rinse/wash and reuse. K cups have gotten much more expensive so I make a lot of use of the basket so that I can grind my own coffee and use that. I don't have any complaints. I bought the platinum model 3 years ago and it has had daily use since then. I've never had to repair it. I keep it in an area that allows it to stay dry on the bottom.
Pros: Easy to use, Multiple Settings, Stylish, Durable, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Keurig is wonderful
on March 30, 2012
Posted by: bonniebonjour
from Antioch, Illinois
Had a Tassimo and found it noisy and had a very limited amount of taste choices. My keurig has become my best friend for a delicious and fast cup of coffee anytime of the day or night.
Pros: Stylish, Accommodates All Cup Sizes, Easy to use, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
1 year shelf life at best.
on March 30, 2012
Posted by: Disgruntled Gary
from Portland, OR.
Originally I thought the k cup was the cats meow. I read where others ran into problems with their machines but I thought I would give a B70 a try. Well, here it is a little over a year and I am one of those people. I descaled the machine every 3 months and used only distilled water for brewing, now it will not even descale. So, I have $80.00 worth of kcup coffee with no way to brew it. Shame on the company for making such a weak product. One last thing is why does keurig keep giving the canned answer of "using brewers consistent their intended use". Tons of people are using them this way and still get a machine that is useless in such a short time. I say just print on the box in big bold letters THIS MACHINE WILL ONLY LAST AROUND A YEAR. Then the people are informed.
Pros: Easy to use, Accommodates All Cup Sizes
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Only 2 years? REALLY!?
on March 29, 2012
Posted by: Mugglemikki
from Covington, GA
I bought the Platninum Brewer two years ago thinking it would be a good investment since I love coffee. NOT!! After nearly $200 and only 2 years my brewer is kaput. After cleaning the entrance and exit needles didn't work, I was told I was going to have to replace it. The sad part about it is I only used it on the weekends. I am SORELY disappointed at the value I got from this brewer. I should have just gotten a little $10 coffeemaker. The old adage is you get what you pay for. I thought I was getting a coffemaker that would last me for a while. 2 years? That's ridiculous!
Pros: Easy to use, Fast
Cons: Pricey / Poor Value, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
"PRIME " Problem
on March 28, 2012
Posted by: TG
from Beverly hills
We had our first brewer for 5 months and it worked great until it started saying "PRIME", went through all suggested steps, called customer service and they sent out a new Brewer, before we received the new one ours stopped working, couldn't get it to prime. We had the new one less than 2 weeks and it started with the same problem, saying PRIME. This happened every day, multiple times for a week. After speaking to customer service twice for the issue, they are sending me another Brewer......We are hoping that this one will be the perfect one.....It was a big investment buying the Brewer, so we are keeping our fingers crossed. We really love the system and coffee, teas, etc....Customer service has been absolutely wonderful and very helpful, THANKS.
Pros: Multiple Settings, Accommodates All Cup Sizes, Fast
Written by a customer while visiting keurig.com