Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Kuerig Takes Care of its Customers!
on February 10, 2012
Posted by: Dan the Man
from Longmont, CO
My wife gave me a Platinum brewer 14 months ago. Worked well until a couple days ago when the motor started flaking out. After some unsuccessful troubleshooting steps & descaling attempt, Kuerig says they're going to replace my brewer at no charge, with a new one year warranty. This on a brewer that was out of warranty! This company takes care of its customers! I can tell you where we'll be purchasing our next brewer!
Pros: Easy to use, Customer Service, Multiple Settings, Accommodates All Cup Sizes, Stylish, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great costumer service and coffe+!
on February 12, 2012
Posted by: Magaby
from Lynnwood ,WA
Verified Purchase:No
I love my coffe maker , Iam the only coffe drinker at home, but my family drink tea and hot cocoa, it pleace everybody and also is great for intant soups. we love it.When my coffe maker failed I contacted costumer service but nothing worked it was no way to be fixed ,but I was so deligted when they send a new coffe maker even when my guaranty was expired. Great costumer service! Great company!
Pros: Accommodates All Cup Sizes, Easy to use, Fast, Multiple Settings, Stylish
Cons: Fragile
I would recommend this to a friend!
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
3
Terrible Brewers, Great Coffee and Great
on February 14, 2012
Posted by: Philip
from Marietta, GA
First of all, Customer Service has been the best I have ever experienced with any company. However, the "CON" to that is I have had to contact them too many times for defective Brewers. I have now had 4 Brewers for my home and 4 Brewers for my office. The Brewers have to be redesigned or better Quality Control. I have had consistent problems with Short Cups, Priming issues, Burning smells, Power not turning on, and just not pushing any water through. While the coffee is great when they work, I am afraid Keurig has grown too fast and HAVE NOT given enough attention to the quality of Brewer Design or stability. If I have to return yet another Brewer, I will go back to the old style regular brewer or some other vendor. I would use these for my life time ....IF THEY EVER GET THE QUALITY PROBLEMS RESOLVED.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Excellent Customer Service
on February 21, 2012
Posted by: Joyce
from York, PA
I had the "Prime" message appear after each cup of coffee. Tried trouble shooting per manual instructions...no luck. I called Keurig...walked me through, thought corrected.However still "Prime" message. I called the next day, they sent out new platinum brewer... received in 3 days! There was a different water resevoir - works great! We are definitely pleased.
Pros: Accommodates All Cup Sizes, Fast, Stylish, Durable, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
HAVE ENOUGH FAITH TO GIVE IT ANOTHER TRY
on February 22, 2012
Posted by: FRUFFY
from PASO ROBLES, CA.
I LOVE THE KEURIG BECAUSE IT IS SO AWESOME TO BE ABLE TO BREW COFFEE,TEA FOR ME OR CIDER AND CHOCOLATE FOR KIDS. WHAT I DON'T LOVE,IS THAT IT ONLY LASTED A LITTLE OVER A YEAR. I CALLED CUSTOMER SERVICE, WE DID SOME TROUBLESHOOTING, AND WHEN THAT DIDN'T WORK THEY SAID THEY WOULD REPLACE MY UNIT. NOW,THAT IS CUSTOMER SERVICE! SUSAN,WHO WAS THE CUSTOMER SERVICE REP. WAS A JOY TO WORK WITH. VERY COURTEOUS AND AN ASSET TO THE KEURIG TEAM.
Pros: Easy to use, Accommodates All Cup Sizes, Fast
Cons: HARD TO CLEAN, Pricey / Poor Value
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
great brewer plus great customer service
on February 24, 2012
Posted by: Mike the caffeine addict
from Arlington, Washington
Verified Purchase:No
Have had and used my Kuerig daily for 2.5 years and love it. Recently had my first (and only) issue with my brewer. Customer service not only handled my issue, but went well beyond my expectations in getting me back up and running. I'll now go from recommending a Kuerig when friends ask to recommending a Kuerig Brewer even when they don"t ask. Thanks Kuerig
Pros: Multiple Settings, Durable, Accommodates All Cup Sizes, Easy to use, Fast, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
great-except it breaks
on February 28, 2012
Posted by: MM
from Roseville, Ca
Verified Purchase:No
I received this as a gift and the first one quit working in 3 weeks. The company was great and sent a new one, which lasted 10 months. The second replacement arrived today. Hopefully the third coffee maker is the charm, because I really like the product. Great coffee, easy to use, very nice. Kind of a pain having to use filtered water everytime but it does make the coffee taste better. Good customer service, I just wish I didn't have to call them as much!
Pros: Stylish, Fast, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Coffee never tasted this good!
on March 1, 2012
Posted by: Jilly Bean
from Chicago, Illinois
I have a family of 5 so my Keurig Platinum brewer is used multiple times a day. Everyone loves it! Even my 9 year old can make her own hot chocolate. Making coffee has never been easier and has never tasted so good!
Pros: Stylish, Fast, Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Fragile
I would recommend this to a friend!
Written by a customer while visiting keurig.com