Customer reviews from keurig.com
Keurig - Single-Serve Brewer - Black/Silver
Average customer rating
3.3
(2,640 Reviews)
Rating breakdown 2,640 reviews
5 Stars
951
4 Stars
437
3 Stars
285
2 Stars
347
1 Star
620
59%of customers recommend this product.
(
1,505 out of
2,533)
Customer Reviews for Keurig - Single-Serve Brewer - Black/Silver
Customer Rating
5
Luvin it!!
on April 20, 2012
Posted by: PCD
from Cleveland, MS
I've had my keurig over a year and I absolutely luv it! It's so fast and easy to make a good cup of coffee every time.
Pros: Easy to use, Accommodates All Cup Sizes, Fast, Durable, Stylish, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
I absolutely love this system!!!
on April 19, 2012
Posted by: Sidney's Mom
from Oshkosh, Wisconsin
I received my first Platinum as a gift, 12/2010. My kids set it up for me, and I forgot to descale it, until the message came on. Then went through whole process twice. It worked for another 2 months, and then quit. However, I feel that this was due to USER ERROR. Dec. of 2011 I purchased 2 Platinum units for gifts. Decided to keep one for myself. Started to use in mid to late Jan. 2012. So far, it has worked perfectly. I have descaled it twice in that time, and have always used bottled water in both the first and second units. The one that I gave as a gift, unfortunately stopped working, for my friend. Unkown reason. (4/19/2012) BUT, I was told by my friend that the CUSTOMER SERVICE WAS WONDERFUL! The Keurig people are sending a brand-new unit to him. I will continue to buy more for gifts. I love the wonderful options of having 5 sizes. This is great for single people who may not want to brew an entire pot, on a daily basis, as well as when you have company, and may have guests who prefer different flavors and/or types of brew. I feel that the investment is worth every penny. For people like me, who love their coffee, it is the best maker on the market! What a delight to wake-up each morning, knowing that you can have the greatest cup of coffee available, right at home! I will never be without one again. Between the high quality of the coffee taste, and the wonderful Customer Service, I will be a customer for life. How could a coffee lover go wrong?? Enjoy your system, when you get it.
Pros: Accommodates All Cup Sizes, Stylish, Fast, Easy to use, Makes best coffee, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed!
on April 18, 2012
Posted by: NTP
from Massachusetts
We are on our 3rd brewer from Keurig. The first brewer had electronic issues after a year. The second brewer is now only brewing sometimes, and when it brews, it's noisy and only brews about a 1/4 of a cup. For such an expensive item, it has really disappointed us.
Pros: Fast, Easy to use, Accommodates All Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Cheaply made
on April 18, 2012
Posted by: Leah
from TX
I'm on my third Keurig brewer in about two years. I keep having the same problem with the brewer displaying "prime" on the screen and it will not brew until I remove and replace the water tank. I have the 'auto on' feature set so when I wake up in the morning I dont have to wait for the machine to warm up and there is nothing more annoying than finding out that the machine has not warmed up because of this "prime" defect. I love the idea of the single cup brewer, but these issues have me considering switching to another brand with less problems. The only reason I have yet to do so is because they do keep replacing the unit for free (besides what it costs me to mail the k cup holder back) and I have several boxes of K cups that I refuse to waste.
Pros: Multiple Settings, Easy to use, Fast, Stylish
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great Brewing System
on April 18, 2012
Posted by: John
from Boynton Beach, Florida
It makes great coffee and iced tea.....
Pros: Durable, Multiple Settings, Fast, Accommodates All Cup Sizes, Easy to use, Stylish
Cons: A little expensive
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
PBS will always be in my kitchen!
on April 18, 2012
Posted by: dks
from bakersfield,ca
Use for personal and with friends. I don't know how durable it is as I am new to the unit, however I am very impressed. I take K-Paks with me in case the school I teach that day has a unit in the lounge! Not obsessed, I just like the convience. At home, my most valued appliance! Yes, even more than the microwave.
Pros: Easy to use, Use Your Own Coffee, Perfect, Fast
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Works when it wants to
on April 17, 2012
Posted by: HoldingBeverage
from Albuquerque
I have had this brewer for about 16 months now, and I have had problems on and off since month #2. When it works it is wonderful, but almost the entire time I've had it, it has sporadic bouts of crazy behavior, sometimes it won't brew more than a few ounces even when set on a bigger brew size, sometimes says "brewing" while nothing happens, it pumps in waaaaay more water than it needs sometimes and then pumps it back into the tank, but sometimes it doesn't spit it back out....where does it go?! Sometimes the pump won't work at all. It often freaks out if I try to brew a size other than my usual size. No amount of troubleshooting or descaling has helped. In fact the only thing that actually DOES help sometimes when it won't start brewing is to give it a slap on the very top of the unit. I WOULD give three and almost four stars because when it works its great, but for the price of the brewer and the price of the kcups, I shouldn't ever have to slap my brewer. I hope the next generation of this brewer is better crafted, because I do love the system.
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Fast
Cons: Pricey / Poor Value
Written by a customer while visiting keurig.com
Customer Rating
2
So Disappointed!
on April 16, 2012
Posted by: Debbietide
from Bristol, TN
I used this every morning. While under warranty, it had to be replaced twice and the last replacement outlasted the warranty by about 8 months and now it's broken too! I did everything I should, descaling, etc.., but the pump went out! They always say "you get what you pay for" but not in this case! I bought the most expensive one.., won't do that again! Can't afford to do that again! The kcups are great but I would buy the cheapest one that way you won't have so much to lose when it stops working! Why can't Keurig make a machine that you can take apart to clean properly? why? Plus, I have bought 2 more of these same type brewers for work and the same thing happens to them! But luckily so far, they have been under warranty!! I'm just so frustrated because the coffee is great, wonderful, can't say enough about that, I would just like to get what I paid for - which would be: a durable, long-lasting, easily maintainable brewer! I'm really so bummed out..., ;(
Pros: Easy to use, Stylish, Multiple Settings, Accommodates All Cup Sizes
Cons: HARD TO CLEAN, Internal issue, Pricey / Poor Value, Fragile
No, I would not recommend this to a friend.
Response from keurig.comBy May 19, 2016
The Platinum Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com