Customer reviews from blackanddeckerappliances.com
Black & Decker - 2-Slice Extra-Wide Slot Toaster
Average customer rating
3.9
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
36
4 Stars
11
3 Stars
3
2 Stars
4
1 Star
11
71%of customers recommend this product.
(
41 out of
58)
Customer Reviews for Black & Decker - 2-Slice Extra-Wide Slot Toaster
Customer Rating
1
Stopped working
on July 19, 2018
Posted by: Jamal
from Morrisville, NC, USA
Gender:Male
I Liked Black and Decker products, but this 2 slice toaster stopped working suddenly, I am using it just little over 1 year and now its not working
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 20, 2018
Thank you for sharing your feedback regarding your Black+Decker T2569B, and for taking the time to work with me on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your toaster, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Confused and disappointed
on January 17, 2018
Posted by: Marci
Gender:Female
My sister had one very similar to this model that toasted evenly. On hers when you pressed the bagel option, you knew it was working because only one side lit up. When I bought mine, the outer edges of the toast don't toast well. The bagel setting I can't tell if it works. Both sides light up.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 18, 2018
Thank you for offering your feedback regarding your Black+Decker T2569B. I’m sorry to hear about your frustration with your toaster’s design and results. It is normal for both sides to illuminate when using the bagel function, however, the toaster should be toasting the cut side while warming the outside of the bagel. If you are latching down the toasting lever and then pressing the bagel button, the bagel function should be engaged. If you’ve been operating your toaster in this manner and the issue persists, then I’d like to address this for you under the two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Terrible design
on January 14, 2018
Posted by: Judykay
from Iowa
The very short electrical cord comes out from the FRONT of the toaster which make the reach even shorter and it is in the way. Plus the crumb tray is in the back so you have to unplug and turn it around to empty it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 16, 2018
Thank you for sharing your feedback regarding your Black+Decker Toaster. I’m sorry to hear about your disappointment with your toaster’s design. We strive to provide quality products and exceptional customer support, and I’d like to discuss some options with you that I believe could improve your experience. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can examine these options with you.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: JennyJ
from Baton Rouge, LA, United States
Gender:Female
Verified Purchase:Yes
Only second toaster in 25 years! Great lil toaster but especially love the cancel feature
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Worst toaster we've ever had!
on June 25, 2016
Posted by: Kenn1950
from Inver Grove Heights, MN
Gender:Male
This toaster is incapable of a consistent operation. The first slice on the number four setting is barely toasted, the next is almost burnt, and the third is somewhere in between. Adjusting the setting only frustrates the situation.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 28, 2016
Thank you for offering your feedback regarding your Black+Decker T2569. I’m sorry to hear about your frustration with the inconsistent results. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Bad product
on March 10, 2016
Posted by: Ron41
from Harmony, MN, United States
Gender:Male
Bought 2 weeks ago and was going to toast bagels for the first time.. Hit the Bagel button and sparks flew out and it would never eject anything after that.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 10, 2016
Thank you for sharing your feedback regarding your Black+Decker TR1256B. We’re sorry to learn about the issues you experienced using the bagel function for the first time. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
awful
on May 30, 2014
Posted by: Liz454
from MA
Gender:Female
This is the worst toaster I have ever owned! The toasting is extremely inconsistent and uneven. I would NEVER recommend this to anyone nor buy another B&D appliance! I'm so disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
About the TR1200ssc Toaster .look good but...
on August 16, 2012
Posted by: Gerry
from St-Hubert. Québec
Gender:Male
I'm very disapointed about it, i use it only 2 week-end in a month since around a year and last month it was not woring normal only in bagel mode. I'm sad. :-(
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com