Customer reviews from blackanddeckerappliances.com
Black & Decker - PowerPro 2-in-1 Food Processor and Blender - Black/Stainless-Steel
Average customer rating
2.1
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
9
4 Stars
13
3 Stars
13
2 Stars
12
1 Star
57
29%of customers recommend this product.
(
26 out of
91)
Customer Reviews for Black & Decker - PowerPro 2-in-1 Food Processor and Blender - Black/Stainless-Steel
Customer Rating
3
Plastic Gears break
on August 26, 2018
Posted by: Kate234
from Az
Gender:Male
The gear drive broke in the base and I can’t find a replacement part! Are these available
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 28, 2018
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear about the trouble you’ve experienced with your food processor. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
motor shrieking and smoking
on January 12, 2019
Posted by: with kids
from Washington DC
Gender:Female
[This review was collected as part of a promotion.] It's been fine, but now I need a replacement base, and I don't see where I can get one.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 15, 2019
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear about the trouble you’ve experienced with your food processor. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Product is junk, run as far away as you can
on January 30, 2019
Posted by: reviewer99
from Denver, CO
Gender:Female
Seems like a good product idea but the engineers forgot to test it... The drive coupling for the blender exploded after a few uses (see pictures from any of the 1 star reviews here for an example).
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 31, 2019
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
One star, one use: Light is on but nothing happens
on August 8, 2015
Posted by: RedAnn
Gender:Female
I got this Power Pro II for Christmas last year. I used it once over the holidays on a vat of Guacamole and some salsa. Then I put it away until i would be entertaining more guests. Well, Today is the day- I'm having a lot of people over tomorrow and planned to make several things today using my food processor.
Well, its a good thing I planned ahead, because when I set up to grate some cabbage, nothing happened. i had everything "locked in" properly, added some cabbage, pushed pulse, but nothing happened. Then I tried turning it just to on, but that had no positive result either. So, I switched to the chopper ble, thinking that maybe something wrong with the grater, which I hadn't used before. Nothing happened with that blade eithher. I've locked/ unlocked the container, plugged and un-plugged the machine, On, Off, Pi;llse, forget it. Nothing happens.
I am NOT happy!
Well, its a good thing I planned ahead, because when I set up to grate some cabbage, nothing happened. i had everything "locked in" properly, added some cabbage, pushed pulse, but nothing happened. Then I tried turning it just to on, but that had no positive result either. So, I switched to the chopper ble, thinking that maybe something wrong with the grater, which I hadn't used before. Nothing happened with that blade eithher. I've locked/ unlocked the container, plugged and un-plugged the machine, On, Off, Pi;llse, forget it. Nothing happens.
I am NOT happy!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Damaged part replacement
on March 22, 2016
Posted by: Jaab
from Tema, Greater Accra, Ghana
Gender:Female
[This review was collected as part of a promotion.] A friend of mine bought it for me more than a year ago, unfortunately I only use the blending jar for only five occasion and this is the defect on the motor as shown, could you please send me a replacement quotation of the damaged part as without it renders the entire appliance useless. I will be grateful if you could send the damaged part quotation to my email address below. I admire it very much and I wouldn't like to
abandon it for good. Your quick response to my request will be much appreciated.
Thank you.
Joyce
abandon it for good. Your quick response to my request will be much appreciated.
Thank you.
Joyce
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Need replacement piece!
on July 17, 2017
Posted by: Kelsey
from Lewisville, TX, United States
Gender:Female
We received this as a wedding gift 5 years ago and it's been good to us. I use it on a regular basis and love it. Over the weekend the part that the blender/food processor attach to the base with broke. How do I go about gettin a new one??
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 19, 2017
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m thrilled to hear that your food processor has been serving you so well, but I’m sorry to see that the coupling on the motor has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Warning! Cheap plastic parts
on July 9, 2012
Posted by: Unhappy_Snappy
I bought this food processor about 8 month ago and was very disappointed to have it completely break on me yesterday. There is a key peice of hardware - the connection between the device and the blender/processor bowl - the device that makes the entire unit work - which is made out of PLASTIC. It snapped in half and the entire machine is ruined! This is a pivot component of the machine - probably the most important part and subjected to high amounts of torque and usage - and it was made of plastic! The entire thing is now garbage!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good basic combo blender-and-food-processor
on July 20, 2014
Posted by: Madnessmom
from Bethlehem, PA
Gender:Female
I love having a single base-motor for the two tops. The blender jar is great - sturdy glass with a broad base - and I like having only two speeds. Sometimes it has a little trouble incorporating ingredients. The food processor has even more trouble - not sure why. I have to take off the top multiple times and scrape down the sides, even when using small pieces or soft ingredients. Overall, though, I like my new combo-piece.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com