Customer reviews from blackanddeckerappliances.com
Black & Decker - PowerPro 2-in-1 Food Processor and Blender - Black/Stainless-Steel
Average customer rating
2.1
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
9
4 Stars
13
3 Stars
13
2 Stars
12
1 Star
57
29%of customers recommend this product.
(
26 out of
91)
Customer Reviews for Black & Decker - PowerPro 2-in-1 Food Processor and Blender - Black/Stainless-Steel
Customer Rating
1
JUNK
on November 20, 2016
Posted by: Anonymous
from Brampton, ON, Canada
Gender:Male
Plastic coupling broke after just 4 uses. Has been sitting in my cupboard-broken-for more than 5 years, as I can't find any replacement part. I will never purchase anothe B&D appliance of any kind ever again.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 22, 2016
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear that your coupling broke after only a few uses. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
So..so
on December 2, 2016
Posted by: Soniya
from Calgary, AB, Canada
Gender:Female
[This review was collected as part of a promotion.] I bought few months before.But i m disappointed because there was no dough blade with my equipment.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 5, 2016
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear your dough blade was missing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not Happy
on February 27, 2017
Posted by: Nanny jennier
from Halifax, Nova Scotia, Canada
Gender:Female
I got this Power Pro II for Christmas last year. I used it once over the holidays on slicing several vegetables. I used it against n a couple more times . Then I put it away until i would be entertaining more guests. Well, Today is the day- I'm having a lot of people over tomorrow and planned to make several things today using my food processor. Well, its a good thing I planned ahead, because when I set up to grate some cabbage, nothing happened. i had everything "locked in" properly, added some lettuce, pushed pulse, but nothing happened. Then I tried turning it just to on, but that had no positive result either. I've locked/ unlocked the container, plugged and un-plugged the machine, On, Off, Pulse, forget it. Nothing happens. My husband fiddled with it the next day to see if he could get it to work. He the took the post for the grater and pushed it into the reset button at the top front of the unit and to his surprise it worked, but when he pushed the pulse button nothing
I am NOT happy!
I am NOT happy!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 28, 2017
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear your food processor has stopped working. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
cheap plastic
on October 10, 2017
Posted by: karenmolly
from Calgary, Alberta, Canada
Like many others have mentioned the plastic parts broke after a couple of months and the entire machine went in the garbage.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 11, 2017
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear that a part for your food processor has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Tricky nut butter
on October 29, 2017
Posted by: Charlottina
from Curaçao
Gender:Female
I used my first one for a year untill it died making nut butter, thus leasing it on for 5 minutes. Now I bought another one because so far I have always been content with the machine, but with a 600watt motor, shouldn’t it be able to stay on for a while before it burns out?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
wrong parts in box, seems to not last.
on February 16, 2018
Posted by: Chrissy
from kitchener , Ontario Canada
Received this as a gift at xmas, food processor works great but i am unable to use the blender as it seems the wrong glass jar was in the box? the base has spikes but the glass blender jar has a square peg in the center so it doesnt spin the blades.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 19, 2018
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear about the trouble you've experienced with your blender’s blade assembly. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broke On First Use!
on March 15, 2018
Posted by: Arrriva
from Rockland Ontario Canada
Gender:Female
Took it out of the box yesterday and washed it to set it up nicely on my counter and decided to try out the food processor today and it broke after 10 seconds of using it! I would appreciate if someone could contact me!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 19, 2018
Thank you for offering your feedback regarding your Black+Decker FP2320S. I’m sorry to hear about the trouble you’ve experienced with your food processor. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Coupling/Drive Clutch Broke
on August 12, 2018
Posted by: OtisPercy
Reading other reviews, this seems to be a common problem. The plastic coupling/drive clutch broke. I've searched for a replacement part but cannot find one. Does one exist? The blender/food processor does not function without it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 14, 2018
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to see the trouble you’ve experienced with your coupling. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com