Customer reviews from blackanddeckerappliances.com
Black & Decker - PowerPro 2-in-1 Food Processor and Blender - Black/Stainless-Steel
Average customer rating
2.1
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
9
4 Stars
13
3 Stars
13
2 Stars
12
1 Star
57
29%of customers recommend this product.
(
26 out of
91)
Customer Reviews for Black & Decker - PowerPro 2-in-1 Food Processor and Blender - Black/Stainless-Steel
Customer Rating
4
Essential broken plastic part
on August 3, 2018
Posted by: Gordon
from Peterborough, ON, Canada
I use my blender a lot. When I used the blender it initially worked fine. As in some other reviews the plastic piece above the gears breaks and my whole base that powers the machine does not work. I can't even find a part number or any where to order parts ... Unfortunately the whole product is next to useless with out that one piece ... where do I go from here ... otherwise ... good product.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 7, 2018
Thank you for sharing your feedback regarding your Black+Decker FP2620S. I'm glad that your blender has served you so well, but I'm sorry to hear about the trouble you’ve experienced with your its coupling. I've taken action by documenting your complaint, and I'd like to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Received as gift, loved it, until it broke!
on January 21, 2019
Posted by: clmc1126
from MA
Gender:Female
Received this as a Christmas gift and loved it, then it broke and I can't find where to order a replacement part. The gear on the bottom of the food processor bowl just cracked right in half so now it is unusable.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 24, 2019
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m glad that you loved your food processor initially, but I'm sorry to hear about the trouble you’ve experienced with the broken coupling. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not worth the money
on March 2, 2019
Posted by: Angie1
from Pittsburgh Pennsylvania
Gender:Female
[This review was collected as part of a promotion.] I bought this a couple of years ago and the motor coupling broke you can't find no parts for this 2 in1 processor only the parts I do not need so that was a waste of money.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 6, 2019
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear about the trouble you’ve experienced with your food processor. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Did a great job until it broke
on April 18, 2019
Posted by: DawnL
from Georgia
Gender:Female
I have had mine for several years and have been very pleased with it. Now the gear for the blender has rounded out so I can no longer use the blender. The food processor still works great. Tried to find parts to repair it but they don’t seem to be available. Would be willing to purchase an entire new base if it’s available.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, April 19, 2019
Thank you for offering your feedback regarding your Black + Decker FP2620S. I’m sorry to hear about the trouble you’ve experienced with your food processor. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Wide-mouth I think not
on April 10, 2011
Posted by: Lee
from New Jersey
Gender:Female
I tried to use the wide-mouth opening. But the food processor will not operate without "H". How do I use a wide-mouth opening on this food processor??
Model FP2620S
Model FP2620S
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Cheap, cheap, cheap
on June 17, 2012
Posted by: Chantal
from Montreal, Qc
Gender:Female
I bought this machine not even a year ago and already after 2 month it was broken. Of course, the guarantee was over and I couldn't return it. So, I kind of repair it myself using epoxy. It was the rotor piece that was all eroded so the blades wouldn't turn anymore. It worked out for a while. Then, last week again I try to use it and the blades are not chopping. I check everything to find out that all the piece (in plastic of course!) attached to the motor was broken. Now, I really can't repair that and I will have to throw everything including all the bowls and types of blades in the garbage. I'm frustrated because I believe the company those days are designing machinesl with cheaper and cheaper material so that they will break easily. And we're thinking about environement and sustainability!!!!
Bottom line: I won't buy anymore from that company and I'll go to a thrift store buy a used machine: at least I will reuse something!
Bottom line: I won't buy anymore from that company and I'll go to a thrift store buy a used machine: at least I will reuse something!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
This product lasted 6 months
on June 25, 2012
Posted by: melanie
from Orono, Maine
Gender:Female
I got this for my wedding in September 2011. After a few months of use (2-3 times a week) I started smelling burning plastic. The part of the base where the blade's metal knob fits to turn the blade started wearing away, and today there are no more "teeth" left for the blade knob to hold on to to turn. The result? The blade doesn't turn and the appliance is useless.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Blender does not last for long!
on February 25, 2014
Posted by: belvina
from Mississauga, ON, Canada
Gender:Female
The blender coupling wears out soon rendering the blender useless. Fortunately you can still use the food processor as it does not use the same coupling. The unit needs to be locked in place to start working and can sometimes be tricky.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com