Customer reviews from blackanddeckerappliances.com
Black & Decker - PowerPro 2-in-1 Food Processor and Blender - Black/Stainless-Steel
Average customer rating
2.1
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
9
4 Stars
13
3 Stars
13
2 Stars
12
1 Star
57
29%of customers recommend this product.
(
26 out of
91)
Customer Reviews for Black & Decker - PowerPro 2-in-1 Food Processor and Blender - Black/Stainless-Steel
Customer Rating
3
Worked great until the blender jar cracked!
on August 17, 2017
Posted by: Olga
from Ontario, Canada
Gender:Female
I've had this blender/processor (the previous model FP2620SC) for almost 5 years. Yesterday I left it in the sink to soak before I hand wash it, and all of a sudden I hear a loud pop - the jar cracked! How can I get a replacement? I really like this processor and don't want to buy a new one.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 18, 2017
Thank you for offering your feedback regarding your Black+Decker FP2620SC. I’m sorry to see that your jar has cracked. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it, but .....
on April 18, 2018
Posted by: Anna123
from Canada
Gender:Female
I use my blender only periodically and have not had the chance to use the food processor. When I used the blender it initially worked fine. As in some other reviews the plastic piece above the gears breaks and my whole base that powers the machine does not work. I hope Back and Decker will help with this problem.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 19, 2018
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m delighted to hear that you love your blender, but I’m sorry to learn about the trouble you’ve experienced with the coupling. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Damaged part replacement
on March 26, 2019
Posted by: Deb777
from Washington
Gender:Female
As with many other reviews.....I have had this product for a few years. Everything works great, EXCEPT the blender coupling on the power base has rounded out so the blender won’t work. Very poor design...metal part on blender base with plastic coupling on power base. I’ve searched for a replacement part to no avail. Is this particular part available at all? I hate to toss this unit when it only needs one small part.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, March 27, 2019
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear about the trouble you’ve experienced with your food processor. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Don't purchase
on May 12, 2019
Posted by: AngieH2
from Vernon, VT
Gender:Female
[This review was collected as part of a promotion.] Had this for a couple years and did not use it until recently. Machine has broken after a couple weeks use.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, May 15, 2019
Thank you for offering your feedback regarding your Black+Decker Power Pro 2-in-1 Food Processor. I’m sorry to hear of the difficulties you are having with your food processor. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
ring cracked now the jug leaks :(
on April 8, 2017
Posted by: Ghoulie12
from Winnipeg, MB, Canada
Gender:Female
Had for a while but the gasket cracked more and more now it's cracked right through and the jug leaks, everywhere! Contacted a few places for a new gasket but it's not even offered. Wanted this unit to save on space as I have a really small kitchen but for constant use for smoothies and other uses it is pretty hard on the motor as well making me worry it will conk out and then I'd be out of a blender and a food processor.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 11, 2017
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear your blender has been leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Thumbs down for B&D appliances.
on April 11, 2017
Posted by: canuck21
from Canada
Gender:Male
With the understanding that mechanical things do break and sometimes have defects I am still displeased with my experience with B&D. I got the feeling that once the unit was purchased they could not care how long it would work for. They didn't state any period that it was expected to last for and offered no help in understanding how long I could expect another unit to last if I was so foolish as to purchase this brand again. My unit had the center drive break off and I see (from this site) others have suffered a similar fate. They claim that there is no issue that they know of, refuse to provide parts so the customer can repair it and also state that there is no facility that will repair their appliances.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Consumer Service, April 20, 2017
Thank you for offering your feedback regarding your Black+Decker Food Processor. I’m sorry to hear your food processor’s center post has cracked. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
I have problems
on September 30, 2017
Posted by: Mary2017
from Ontario, Canada
Gender:Female
I used this product just towes look what happened .... what I can do????
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 2, 2017
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to see that the coupling on your food processor has been damaged. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Power Pro Part Model fp1510
on November 25, 2017
Posted by: Lynn_z
from Milwaukie, Oregon, United States
Gender:Female
Have not been able to find a replacement part for older processor. Need Disc stem # 210204-100. Do you have these available anywhere?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 29, 2017
Thank you for offering your feedback regarding your Black+Decker FP1510. I’m glad that your food processor has served you well, but I’m sorry to hear that your disk stem needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com