Customer reviews from blackanddeckerappliances.com
Black & Decker - PowerPro 2-in-1 Food Processor and Blender - Black/Stainless-Steel
Average customer rating
2.1
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
9
4 Stars
13
3 Stars
13
2 Stars
12
1 Star
57
29%of customers recommend this product.
(
26 out of
91)
Customer Reviews for Black & Decker - PowerPro 2-in-1 Food Processor and Blender - Black/Stainless-Steel
Customer Rating
1
Big let down
on August 26, 2018
Posted by: Suzanne8
from Québec
Gender:Female
We purchased this appliance over two years ago and stored it in our kitchen cupboards thinking our children would use it. We never did. It was relegated To the shelf with other appliances we thought we would use. When we took it out this week,it was used 2 times To blend yogurt and fresh fruit. On the third use, the blades did not rotate. In all we used it twice. Very dissapointed in this product. Usually, B & D is reliable. I would not recommend this particular product.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 28, 2018
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear about the trouble you’ve experienced with your blender. I'd like to hear more about this, as it may be something I can address for you under the two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Blender part broken rendering product useless
on October 2, 2018
Posted by: DrGee
from Vancouver, BC
Gender:Female
I have had the same issue as many others who have submitted reviews. The plastic rotating part that spins the blender broke damaged (as shown in the picture) and now it's useless. This is clearly a faulty part. Where can I get a replacement part? I have only use it the most 5-10 times. So wasteful! Please advise.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 4, 2018
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to see the trouble you’ve experienced with your blender's coupling. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Blender Coupling Striped
on October 13, 2018
Posted by: Jennifer O
from Rosemead
Blender work well for a few months, until the coupling striped. I see a lot of people having issues with that part, but I am unable to find it online.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 17, 2018
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear about the trouble you’ve experienced with your blender's coupling. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
defective part on blender
on December 12, 2018
Posted by: jorg44
Gender:Male
blender coupling btwn motor & jar broke after 5 uses. now its useless since i can't get that part anywhere
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 13, 2018
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear about the trouble you’ve experienced with your food processor's coupling. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Another broken blender review
on December 22, 2018
Posted by: JeffV
Gender:Male
Like all the other reviews here, we had the same problem. Used the blender only a handful of times, then something in the gears broke. Now it only spins if water is in it, put even soft foods in and nothing. Unacceptable. Clearly a faulty product part. Hopefully Black and Decker rights this.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 27, 2018
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Powerpro fp2620s
on January 3, 2019
Posted by: Leah123
from Prairie du sac,wi
Gender:Female
[This review was collected as part of a promotion.] My Black & Decker power pro food processor and blender has a broken part and looking for a place to purchase a replacement. From other comments, this seems to be a common issue. Please advise.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 9, 2019
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to see the trouble you’ve experienced with your blender's coupling. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Junk glass jar
on January 5, 2019
Posted by: Robert66
from San Jose,California
Bought it a while ago. Used it less than 4 times. After blendering some food, wash the glass jar, slightly touched the sink faucet, then the glass broke! Then never used it again.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 9, 2019
Thank you for offering your feedback regarding your Black+Decker FP2620S. I'm sorry to see that your jar needs to be replaced. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can go over some options with you that I believe could improve your experience. I look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Bad blender
on February 5, 2019
Posted by: HenryMartinez
from San Salvador - El salvador
Gender:Male
[This review was collected as part of a promotion.] I need help as many people have gone through it breaks the coupling of the blender and I still have my warranty but I lost my bill I do not know how to repair it and I do not want to lose $ 99 dollars in two uses
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, February 7, 2019
Thank you for offering your feedback regarding your Black + Decker food processor. I’m sorry to hear about the trouble you’ve experienced with your food processor. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com