Customer reviews from blackanddeckerappliances.com
Black & Decker - PowerPro 2-in-1 Food Processor and Blender - Black/Stainless-Steel
Average customer rating
2.1
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
9
4 Stars
13
3 Stars
13
2 Stars
12
1 Star
57
29%of customers recommend this product.
(
26 out of
91)
Customer Reviews for Black & Decker - PowerPro 2-in-1 Food Processor and Blender - Black/Stainless-Steel
Customer Rating
1
Food Processor does not work
on November 19, 2017
Posted by: Alisontaj
from New York, NY, United States
Gender:Female
The blender is awesome. However the food processor worked only once.That's a real bummer!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, November 21, 2017
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m glad to hear that the blender function is working well for you, but I’m sorry to hear that the food processor function is not. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Disappointed
on November 23, 2017
Posted by: Ruby
from New York, NY, United States
Gender:Female
I had bought the product a little while ago I have had some good experiences with black and decker in the past so I had purchased this product but as I can see a lot of people had the same issues I did. I only used it once and the second time I went to use it wouldn’t work the light was on but nothing happened.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, November 28, 2017
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear that the food processor had stopped working so soon. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken
on December 2, 2017
Posted by: Bronwyn
I used this blender for about of month making smoothies and the plastic coupling broke! I'm very disappointed as this unit is now useless. Is there a way I can get a replacement?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 4, 2017
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to see that your food processor’s coupling has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Decent product
on January 12, 2018
Posted by: Megsb
from Kingston, ON, Canada
Gender:Female
I enjoyed the 2-1 feature. Very pleased with the food processor attachment. The blender, howerever, wasn’t as great. Left smoothies and ice with a few chunks.
Have has this product for 4 years but have really only used if the past 2. It recently stopped working, won’t spin the blades... which is super disappointing because both the blender and food processor attachments are in perfect condition
Have has this product for 4 years but have really only used if the past 2. It recently stopped working, won’t spin the blades... which is super disappointing because both the blender and food processor attachments are in perfect condition
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Missing part
on January 18, 2018
Posted by: Liz t
from North Carolina, United States
Gender:Female
My sister bought this for me for a Christmas present and hadn’t opened it until Jan 17 . It was my grandsons birthday. I was hosting a party for him and I decided it would be a great idea to get out my new food processor. Well there was a part missing. I was so disappointed
I could not use it because the disc stem was missing . If you purchase this make sure all the parts are in the box. I can not use the food processor now. !
I could not use it because the disc stem was missing . If you purchase this make sure all the parts are in the box. I can not use the food processor now. !
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 18, 2018
Thank you for sharing your feedback regarding your Black+Decker FP2620S, and for taking the time to work with me on a solution. I'm sorry about the missing part, but I'm happy to advise that your replacement is preparing to ship. If you need any further assistance with your food processor, please reply to the email I've sent from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Very disapointed
on January 31, 2018
Posted by: Dandum
from Canada
Gender:Female
I received this as a birthday gift last june. I've used it only 4 or 5 times. I recently went to use it and a couple seconds after starting it up, a piece broke. I am very disapointed that it already stopped working. Appliances at that price should last longer than 5 times
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, February 2, 2018
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear that you've had some trouble with your food processor. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Works great, but...
on April 4, 2018
Posted by: Binxykat
from Jacksonville, FL, USA
Gender:Female
I have had mine for 2.5 years, and it works great, but all the WHITE plastic parts are breaking. First the white plastic piece in the center of the shredding disc, then the white plastic post that holds the disc and Now the main post that attaches to the inner post that holds the disc is cracked, in 3 spots. I don't understand why it is all the white plastic parts and I only use it about once a month on average. I LOVE this food processor, but I cannot afford to have to stop in the middle of prepping food and call to order parts I can not always afford. To Black & Decker, I think some of your plastic is a little too low quality for your name. I have always loved and trusted Black & Decker, but this is crazy!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, April 5, 2018
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear of the experience you’ve had with your food processor. Per our phone conversation, I am sending the parts that you had needed out to you at no charge. You should receive the parts shortly. If you have any further questions please email me at youropinionmatters@spectrumbrands.com and reference ID 41613059 so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Parts break easily
on April 15, 2018
Posted by: AJ1727
from Greenville, PA, USA
Gender:Female
My unit is a few years old. Use the processor alot. As with others, the white plastic piece on the shred blade broke apart rendering it useless. And yesterday while attempting hollandaise sauce I found that the blender blades no longer spin. Disappointing as I expected longer lasting quality products from Black and Decker.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 18, 2018
Thank you for offering your feedback regarding your Black+Decker FP2620S. I’m sorry to hear about the trouble you’ve experienced with your food processor. We strive to provide quality products and exceptional customer support, and I'd like to discuss some options with you that I believe could improve your experience. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com