Customer reviews from blackanddeckerappliances.com
Black & Decker - Cordless Kettle - Stainless-Steel
Average customer rating
2.1
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
5
4 Stars
7
3 Stars
6
2 Stars
13
1 Star
29
24%of customers recommend this product.
(
14 out of
59)
Customer Reviews for Black & Decker - Cordless Kettle - Stainless-Steel
Customer Rating
1
Automatic shut off does not work
on January 26, 2017
Posted by: Carilann
from Vancouver, BC, Canada
Gender:Female
After 6 months of use (and I don't use it much) the auto shut off stopped working. This is a total pain in the butt, because it will just boil and boil and boil. Is this not a safety hazard ?
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Boils quickly, auto shutoff switch failed
on June 13, 2017
Posted by: Dfulton
from Panama
Gender:Male
This has lasted us three years but in the past 9 months the auto shutoff has not worked. We can't find parts and can no longer use it.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 14, 2017
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m sorry to hear that your kettle isn’t turning off properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Broken switch
on October 22, 2017
Posted by: ketelblack
from Loveland, CO, United States
Gender:Male
Like others here, the switch broke so it will only heat if the switch is held down. I suspect even that won't work for very long. It's been a good kettle for 10 years. I only wish replacement parts were available.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 24, 2017
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m delighted to hear that your kettle has served you well for a decade, but I’m sorry to hear that the switch has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Sleek Modern Look
on May 13, 2018
Posted by: Coldcitydweller
from Toronto, ON, Canada
Gender:Female
We've had this kettle for years. We got it as a wedding gift and I love useful wedding gifts. We always think of the people who gave it to us when using it every day so though there have been some issues, like others say, with the auto-shut-off, we don't care. It also looks great on the counter. But I did want to get a new one because after 8 years it's got a bit too much mineral build up that I'm not sure if it's damaged the metal bottom in a way that's unsafe. I guess we'll keep using it for now though since to get rid of it and replace it with a different design (none of which I like anyway) would be to get rid of the thing that reminds us of family. If we could get another of the same design it would be great and still be a reminder of their thoughtful gift and great design choice.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com