Customer reviews from blackanddeckerappliances.com
Black & Decker - Cordless Kettle - Stainless-Steel
Average customer rating
2.1
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
5
4 Stars
7
3 Stars
6
2 Stars
13
1 Star
29
24%of customers recommend this product.
(
14 out of
59)
Customer Reviews for Black & Decker - Cordless Kettle - Stainless-Steel
Customer Rating
4
Broken switch
on October 22, 2017
Posted by: ketelblack
from Loveland, CO, United States
Gender:Male
Like others here, the switch broke so it will only heat if the switch is held down. I suspect even that won't work for very long. It's been a good kettle for 10 years. I only wish replacement parts were available.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 24, 2017
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m delighted to hear that your kettle has served you well for a decade, but I’m sorry to hear that the switch has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Internal coating has eroded and being consumed
on November 5, 2017
Posted by: Taelor
from Toronto, ON, Canada
Gender:Female
I'm very concerned that the inner coating, where the water is held, has been eroding over time. I noticed a bit of some material in my coffee, and after checking the kettle itself the coating has been flaking off for some time!
I am disgusted by this, and I am worried now for my health.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Sleek Modern Look
on May 13, 2018
Posted by: Coldcitydweller
from Toronto, ON, Canada
Gender:Female
We've had this kettle for years. We got it as a wedding gift and I love useful wedding gifts. We always think of the people who gave it to us when using it every day so though there have been some issues, like others say, with the auto-shut-off, we don't care. It also looks great on the counter. But I did want to get a new one because after 8 years it's got a bit too much mineral build up that I'm not sure if it's damaged the metal bottom in a way that's unsafe. I guess we'll keep using it for now though since to get rid of it and replace it with a different design (none of which I like anyway) would be to get rid of the thing that reminds us of family. If we could get another of the same design it would be great and still be a reminder of their thoughtful gift and great design choice.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Brocken lid
on June 4, 2025
Posted by: kap66
Gender:Male
[This review was collected as part of a promotion.] In a few years of use this model will fail, the tope plastic will break leaving the top to stay open.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, June 5, 2025
Thank you for offering your feedback regarding your Black+Decker Smart Boil Kettle. I’m sorry to hear of the experience you've had with your kettle. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email that was sent to you from youropinionmatters@spectrumbrands.com so we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com