Customer reviews from blackanddeckerappliances.com
Black & Decker - Cordless Kettle - Stainless-Steel
Average customer rating
2.1
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
5
4 Stars
7
3 Stars
6
2 Stars
13
1 Star
29
24%of customers recommend this product.
(
14 out of
59)
Customer Reviews for Black & Decker - Cordless Kettle - Stainless-Steel
Customer Rating
1
Rusting kettle
on February 18, 2014
Posted by: Vic1959
from Moncton, NB, Canada
Gender:Male
It's supposed to be a stainless steel kettle? How would B&D explain the rust forming inside my kettle? Not good. What I should do is place this on my "What not to buy" YouTube showcase. I would have given this a lower than 1 star, but I don't see the stars with a minus in front of them, so 1 it is. I'll attach a photo soon.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great features , but didn't last long
on July 14, 2018
Posted by: Amie
from Toronto, ON, Canada
Gender:Female
Disappointing
Initially worked great - boils water quickly. However, the ON /OFF button is defective and the lid no longer closes AT ALL! Still boils water, but wastes energy because the automatic shut off also does not work anymore, and splashes water allover. Spout edges are sharp. Disappointing. Purchased this hoping it would be durable and last longer, or replaceable, now the product can't be repaired and is useless.
Initially worked great - boils water quickly. However, the ON /OFF button is defective and the lid no longer closes AT ALL! Still boils water, but wastes energy because the automatic shut off also does not work anymore, and splashes water allover. Spout edges are sharp. Disappointing. Purchased this hoping it would be durable and last longer, or replaceable, now the product can't be repaired and is useless.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 16, 2018
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m sorry to hear about the trouble you’ve experienced with your kettle. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your kettle has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Low quality. Broke twice. Good features.
on January 15, 2019
Posted by: headhome
from West Bend, WI
Gender:Male
I had it for 3 years. After 1 year started leaking water & got replaced within warranty. Now the new replaced kettle thermostat stopped working & turns off after a little bit of heating, half way to boiling. Now it is after the 2 year total warranty ... I bought it because expected good quality from Black and Decker.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not durable
on December 6, 2016
Posted by: Michael S
from Indiana
We did not use this very long until the switch stopped working on the bottom, AND the lid stopped staying closed on top! Truly disappointed in apparent decline in quality of Black & Decker products.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 9, 2016
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m sorry to hear your lid has broken and the kettle has stopped getting power. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Disappointing
on June 22, 2017
Posted by: disappointing
Gender:Female
Initially worked great - boils water quickly. However, the button you press to open the lid is defective and the lid no longer closes AT ALL! Still boils water, but wastes energy because the automatic shut off also does not work anymore. Disappointing. Purchased this hoping it would be durable and last a long time.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 23, 2017
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m sorry to hear that your kettle’s lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Very loud and doesn't pour water properly.
on December 11, 2017
Posted by: Meepers123
from Port Carling, ON, Canada
Gender:Female
I bought this product for my parents for Christmas last year.
I loved that the product was cordless and would be so much more efficient than the kettle they used on the stove.
I was shocked to see about 2 months ago now when I was at their house that when they went to pour out the hot water, the lid would pop open slightly and water would splash out and not come out of the spout. I was just at their house yesterday and I used the kettle and now noticed a high pitched whistle when I turned the kettle on. This wasn't a faint whistle either. It was extremely loud.
I loved that the product was cordless and would be so much more efficient than the kettle they used on the stove.
I was shocked to see about 2 months ago now when I was at their house that when they went to pour out the hot water, the lid would pop open slightly and water would splash out and not come out of the spout. I was just at their house yesterday and I used the kettle and now noticed a high pitched whistle when I turned the kettle on. This wasn't a faint whistle either. It was extremely loud.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 13, 2017
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m sorry to hear that your kettle has started making unusual sounds, and that the lid is not remaining latched. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
The product looks stylish
on February 18, 2012
Posted by: Disappointed
from Maricopa, AZ
Gender:Female
We bought 1 in late November. By January it was all rusted out. Returned it and our daughter came to visit in February. She thought she was doing us a favour and bought the same 1. Within 3 weeks it was rusting out again. I'm very disappointed in it.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great kettle.. Weak on/off switch mechanism..
on May 26, 2019
Posted by: beekay
from Montreal
Gender:Male
I had it for a couple of years until the on/off switch mechanism decided to broke. I searched a replacement part everywhere on the internet, but no chance :( I have many Black & Decker appliances and tools at home, the family always trusted the brand and I knew it since I was a kid. I don't want to throw the kettle away because I know it still good. Your help will be much appreciated. Thanks!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com