Customer reviews from blackanddeckerappliances.com
Black & Decker - Cordless Kettle - Stainless-Steel
Average customer rating
2.1
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
5
4 Stars
7
3 Stars
6
2 Stars
13
1 Star
29
24%of customers recommend this product.
(
14 out of
59)
Customer Reviews for Black & Decker - Cordless Kettle - Stainless-Steel
Customer Rating
2
Power switch malfunction
on March 25, 2017
Posted by: illie016
from Minnesota, United States
Gender:Female
This kettle boils water quickly - which is great. However, because of a flaw in the power switch, I'm unable to turn this device on and off. Since there is no way to fix the switch in house, I'm stuck having to buy a new kettle, which is wasteful. I recommend purchasing a product with better quality parts so you don't end up with a broken appliance taking up your counter space.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 28, 2017
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m sorry to hear your kettle’s on/off switch isn’t functioning. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Wish it would have worked longer
on October 12, 2018
Posted by: Lynn001
from Dayton, oh
Gender:Female
The kettle worked great for a couple of weeks and then the on/off switch stopped working and then it just stopped heating up walk all together. Really disappointed it didn't work as long as I had hoped. Black and Decker makes great products and this one fell short. :(
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 17, 2018
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m sorry to hear about the trouble you’ve experienced with your kettle. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your kettle has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Excellent product
on February 22, 2012
Posted by: User from mexico
from Mexico city
Gender:Male
I have used this kettle for two years now and I'm very satisfied, totally easy to use and I love the auto shut off, no more worries about leaving the kettle on the stove and subsequent problems that action involved. Also, for me it's way cheaper than using gas.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Auto shutoff issue...
on November 2, 2017
Posted by: NIDS
from Michigan, United States
Gender:Female
Bought this kettle a couple of years ago. The lid was always a little loose and I had to press it down a couple of times for the latch to click. But it boiled water well so I did not bother with exchanging it. Now the lid is very loose. It is getting harder and harder for the latch to lock so that the automatic shut off is activated. I have to lift the kettle off the base to get it to shut off. I can't see a way to replace the cover or the latch closure mechanism. Otherwise the kettle works but wastes energy. Hate to buy another one but will have to soon if I cannot find a solution to this issue.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 3, 2017
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m sorry to hear that your kettle is not turning off properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
This kettle leaks just above the on/off button
on May 31, 2012
Posted by: Shelley
from Lindsay, Ontario
Gender:Female
This is the second black and decker kettle i have purchased and it will be the last product I purchased from black and decker
Both these kettle leak water everywhere.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
bad taste of plastic
on November 5, 2010
Posted by: mistyo
from Miramichi, New Brunswick, Canada
Gender:Male
When I boil water to make a cup of tea there is a distinct taste of plastic on the tea. We use our own well water which has no taste on it and has been tested.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
This product leaks!
on November 6, 2010
Posted by: Max
from Southeast US
Gender:Female
I purchased this kettle in late July and it now leaks water. My last B&D Kettle lasted 5 years before it died.... I would not recommend this product....
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
questionable quality
on December 13, 2010
Posted by: km888
from Brampton, Ontario
Gender:Male
I have used this product for about one year and it starts leaking. I think the Calcium corrosion causes it.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com