Customer reviews from blackanddeckerappliances.com
Black & Decker - Cordless Kettle - Stainless-Steel
Average customer rating
2.1
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
5
4 Stars
7
3 Stars
6
2 Stars
13
1 Star
29
24%of customers recommend this product.
(
14 out of
59)
Customer Reviews for Black & Decker - Cordless Kettle - Stainless-Steel
Customer Rating
2
Brocken lid
on June 4, 2025
Posted by: kap66
Gender:Male
[This review was collected as part of a promotion.] In a few years of use this model will fail, the tope plastic will break leaving the top to stay open.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, June 5, 2025
Thank you for offering your feedback regarding your Black+Decker Smart Boil Kettle. I’m sorry to hear of the experience you've had with your kettle. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email that was sent to you from youropinionmatters@spectrumbrands.com so we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
this product leaks from the handle onto the base
on April 28, 2011
Posted by: white angel
from kitchener ontario
Gender:Female
my B & D stainless steel kettle leaks water from the bottom of the hanadle onto the base of the unit which causes me concern. I usually buy B & D products but will have second thoughts now.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Fragile
on May 10, 2011
Posted by: Boltono
from Montreal, Quebec
Gender:Male
I just put this kettle to the garbage after barely 2 years of very moderate use (5-6 times a week on average) First, it leaked, then the flimsy on/off switch broke. It is still made the very same way. Avoid.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Product had a short life
on November 1, 2011
Posted by: TheBuckStopsHere
from Markham Ontario
Gender:Male
After using the kettle for seven months it started to leak at the base.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Cordless Design is great.
on December 14, 2015
Posted by: Edwin
from Dayton, OH, United States
Gender:Male
I have had mine for a few years and have had no problems with it. It heats a full pot in a short period of time. The ability to pick it up without a cord attached is great. A person broke the on switch, so it is hard to start, but I have used it for more than 3 years with no problems.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
smart boil not so smart
on February 21, 2016
Posted by: dickster
Gender:Male
hardly a year old and shut off no longer works
probably an easy fix, but where are the parts?
probably an easy fix, but where are the parts?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 22, 2016
Thank you for sharing your feedback regarding your Black+Decker JKC650. We're sorry to hear that your kettle has not been performing properly. The satisfaction of our customers is very important to us. Please reply to the email we've sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken
on May 24, 2016
Posted by: Kristy
from British Columbia, Canada
Gender:Female
Spent good money on this kettle thinking it would last and the button won't stay down as well as discoloration inside.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 26, 2016
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m sorry to hear about the issues you experienced with the button and the discoloration. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Like the features but off switch & lid malfunction
on January 10, 2017
Posted by: Tigger
from fort collins colorado
Gender:Female
I bought this kettle 20 months ago, very pleased with it first year: Speed of heating heat resistant handle, fairly small footprint of the base and the thumb triggered lid opener.
Then the lid gradually refused to stay closed, even when pushed down, so steam escapes at top. In last two months, it no longer switchs off if picked up when still heating. Is the switch wearing out ? If I forget to manually turn it off will it boil dry and be a fire hazard?
Then the lid gradually refused to stay closed, even when pushed down, so steam escapes at top. In last two months, it no longer switchs off if picked up when still heating. Is the switch wearing out ? If I forget to manually turn it off will it boil dry and be a fire hazard?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 12, 2017
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m sorry to hear your kettle’s lid isn’t latching properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com