Customer reviews from blackanddeckerappliances.com
Black & Decker - Cordless Kettle - Stainless-Steel
Average customer rating
2.1
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
5
4 Stars
7
3 Stars
6
2 Stars
13
1 Star
29
24%of customers recommend this product.
(
14 out of
59)
Customer Reviews for Black & Decker - Cordless Kettle - Stainless-Steel
Customer Rating
5
MY Tea Pot
on March 24, 2011
Posted by: ohiogal
from Ohio
Sits right next to the coffee pot in our home. Heats water fast. Looks good. Sturdy and durable. I have had it for over a year and it looks brand new. Nice screen to filter water in spout. Nothing else. Not fancy but works great.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Cover Latch
on January 8, 2012
Posted by: Jossie
from New Brunswick, Canada
Gender:Female
This is the second kettle I have had like this. The latch on my first one stopped holding the cover down (will not shut off if cover is lifted) and I had to replace it for a new kettle. My new kettle is only about 6 mos. old & I noticed the same thing happened. I put a piece of tape on my first one for awhile until I purchased another. Now I am having the same thing happen. After looking at it, I don't think I can replace the cover or repair the latch closure?
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
NOT Great
on September 25, 2012
Posted by: JenniferH
from Carbonear Newfoundland
Gender:Female
This kettle is very loud compared to the kettle I replaced it with, also the little plastic and mesh screen that comes with it does not fit properly, there is no way to get it to hook into the stainless steel sheet metal like it's intended to. It is too small for the hole.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best kettle
on October 2, 2016
Posted by: Rin89
from Grande Prairie, AB, Canada
Gender:Female
I bought this kettle for college about 10 years ago. We just had rho their it out today as it is leaking over our counter. Never had a problem with this kettle up until this past week. Great buy, looking for same model here in Northern Alberta
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Disappointing
on June 22, 2017
Posted by: disappointing
Gender:Female
Initially worked great - boils water quickly. However, the button you press to open the lid is defective and the lid no longer closes AT ALL! Still boils water, but wastes energy because the automatic shut off also does not work anymore. Disappointing. Purchased this hoping it would be durable and last a long time.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 23, 2017
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m sorry to hear that your kettle’s lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love the item, but cannot find replacement parts
on July 25, 2017
Posted by: Smith
from Houston, Texas
Gender:Female
This kettle was in use daily, until I accidentally melted the bottom of it on the stove... I have searched the web extensively trying to find a replacement base and cannot. I do not wish to throw the pot away, but it is useless without the base. I wish the parts were readily available ANYWHERE! If anybody knows how to get the base replaced, I sure would appreciate them sharing the info with me.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 26, 2017
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m thrilled to hear that your kettle has served you so well, but I’m sorry to hear that the swivel base needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Very loud and doesn't pour water properly.
on December 11, 2017
Posted by: Meepers123
from Port Carling, ON, Canada
Gender:Female
I bought this product for my parents for Christmas last year.
I loved that the product was cordless and would be so much more efficient than the kettle they used on the stove.
I was shocked to see about 2 months ago now when I was at their house that when they went to pour out the hot water, the lid would pop open slightly and water would splash out and not come out of the spout. I was just at their house yesterday and I used the kettle and now noticed a high pitched whistle when I turned the kettle on. This wasn't a faint whistle either. It was extremely loud.
I loved that the product was cordless and would be so much more efficient than the kettle they used on the stove.
I was shocked to see about 2 months ago now when I was at their house that when they went to pour out the hot water, the lid would pop open slightly and water would splash out and not come out of the spout. I was just at their house yesterday and I used the kettle and now noticed a high pitched whistle when I turned the kettle on. This wasn't a faint whistle either. It was extremely loud.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 13, 2017
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m sorry to hear that your kettle has started making unusual sounds, and that the lid is not remaining latched. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Works great, but cannot replace parts
on January 23, 2018
Posted by: tea lover
I enjoyed this kettle, but I too cannot find a replacement base. So, unfortunately I can no longer use this product.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 24, 2018
Thank you for offering your feedback regarding your Black+Decker JKC650. I’m glad that your kettle has performed so well, but I’m sorry to hear that your swivel base needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com