Customer reviews from blackanddeckerappliances.com
Black & Decker - Brew 'n Go Personal Coffeemaker - Black/Stainless-Steel
Average customer rating
3.6
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
79
4 Stars
23
3 Stars
9
2 Stars
14
1 Star
36
66%of customers recommend this product.
(
99 out of
151)
Customer Reviews for Black & Decker - Brew 'n Go Personal Coffeemaker - Black/Stainless-Steel
Customer Rating
4
Nice product.
on June 11, 2016
Posted by: Stillybard
from Baltimore, MD, United States
Have had this for about five years and still works well, but need a new filter. Can
t seem to find one online.
t seem to find one online.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 14, 2016
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m glad that you’ve been so satisfied with your Brew ‘N Go, but I’m sorry to learn that your filter is broken. The satisfaction of our customers is vital to us, and I have emailed you order information for replacement parts. If you need any further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Stopped working with in two months of purchase
on July 12, 2016
Posted by: Kush
from Pittsburgh, PA, United States
Gender:Male
I bought this coffee maker couple of months ago.
It was working great but then it just stopped working.
It does not turn ON anymore.
Can customer service help me out here?
It was working great but then it just stopped working.
It does not turn ON anymore.
Can customer service help me out here?
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 14, 2016
Thank you for offering your feedback regarding your Black+Decker DCM18. I’m sorry to hear your Brew 'N Go stopped working so soon. The satisfaction of our customers is vital to us, and I'm happy to advise that your replacement is preparing to ship via UPS. If you need further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Excellent Single serve Coffee Maker
on September 4, 2016
Posted by: DjCubie13
from Tampa, FL, United States
Gender:Female
I am on my second Brew 'n Go Coffee Maker. I broke the first one; it was my fault not Black and Decker's. The first one lasted a very long time and after I broke it I had to have another one. I've had this one for several years and it still works perfectly. I would not buy another brand because this unit is perfect! I have been making cold brew coffee in mason jars and I took out the filter of this machine and inserted it into the mouth of the large mouth mason jar. I then filtered the coffee from one mason jar through the filter into a clean jar. It worked perfectly and I'm very happy that it did. I find it refreshing that there is a product that is this well made and lasts for a very long time!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee maker
on February 16, 2017
Posted by: RJ316
from Ohio, United States
Gender:Male
I've bought 3 or 4 of these over the last 20+ years and never had 1 let me down always worked perfect with regular care and cleaning, the only reason I purchase a new one is the basket screen will wear out after a few years of twice a day use, but the unit itself has never failed for me. Please never stop making these great coffee makers
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Worked great.....for a while...
on February 21, 2017
Posted by: Paul R
from Tucson, AZ, United States
Gender:Male
This was a great coffee maker, I loved it. Then one morning I pushed down the switch...and nothing. So disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 23, 2017
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m glad that your Brew ‘N Go was working out well, but I’m sorry to hear it recently stopped brewing. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great idea, but has to last longer
on March 1, 2017
Posted by: jjmbt
from Apple Valley, MN, United States
Gender:Female
OK, so we like to RV and the Brew'n Go seemed perfect for us. We made 2 cups a day, but after awhile the start switch stopped working. We had to manually hold it down. This worked for about a month than stopped completely. We loved the way we didn't have leftover coffee and the way the coffee stayed so warm in the mugs for so long.
We bought another one to have at home. Same scenario, we each made one a day and after maybe ? months have the same problem. Sad, we love the Black and Decker - Brew'n Go but I'm afraid that I can't recommend it either.
We bought another one to have at home. Same scenario, we each made one a day and after maybe ? months have the same problem. Sad, we love the Black and Decker - Brew'n Go but I'm afraid that I can't recommend it either.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 2, 2017
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m glad to hear that you loved your coffee maker at first, but I’m sorry to hear they both stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Can't live without it!
on June 22, 2017
Posted by: PiratKing
from Redwood City, CA, United States
Gender:Male
We have had this machine for YEARS, and couldn't be happier! I'm only on this site to find replacement filters, as ours are finally starting to break down. Unfortunately, I don't see filters on this site!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 23, 2017
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m thrilled to hear that your coffee maker has served you so well for so long, but I’m sorry to hear that the filter needs to be replaced. The filter is a replaceable part, and I’d be happy to work with you on a solution. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
great coffee maker
on December 28, 2017
Posted by: jimbojdb
from bonita springs,fl
Gender:Male
I like it..owned several over the years..please make a replacement switch available
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 2, 2018
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m glad that your coffee maker was working well initially, but I’m sorry to hear that the on/off switch has stopped operating. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com