Customer reviews from blackanddeckerappliances.com
Black & Decker - Brew 'n Go Personal Coffeemaker - Black/Stainless-Steel
Average customer rating
3.6
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
79
4 Stars
23
3 Stars
9
2 Stars
14
1 Star
36
66%of customers recommend this product.
(
99 out of
151)
Customer Reviews for Black & Decker - Brew 'n Go Personal Coffeemaker - Black/Stainless-Steel
Customer Rating
1
dissappointed.
on December 7, 2015
Posted by: Dotsy
from Lexigon, ky
Gender:Female
I am unhappy because this is the second one I bought, it has a faulty switch,.I liked the convenience of the size.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 9, 2015
Hi Dotsy,
Thank you for providing your feedback regarding your Black + Decker DCM18S. We're sorry to hear about the issues you’ve experienced with your coffee makers' faulty switches. The satisfaction of our customers is very important to us. Please reply to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Thank you for providing your feedback regarding your Black + Decker DCM18S. We're sorry to hear about the issues you’ve experienced with your coffee makers' faulty switches. The satisfaction of our customers is very important to us. Please reply to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great one cupper, but needs more mugs
on January 5, 2016
Posted by: John W
from Indianapolis, IN, United States
I bought one two months ago, and I think it's nearly perfect. Makes a great cup of coffee, or an easy way to brew up a mug of tea.
My only complaint is that it only came with one mug and the little rubber seal came loose.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Must run brew cycle 2X
on March 2, 2016
Posted by: NunyaBidniss
from Scottsdale, AZ, United States
Gender:Male
For the first month of use the unit worked great and but of a sudden last week it would not brew a full cup of the mug provided...I have to press the ON button twice. It's really annoying.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 2, 2016
Thank you for sharing your feedback regarding your Black+Decker DCM18S. We’re sorry to hear about the brewing issues you’ve experienced with your coffee maker. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Stouffville
from Ontario, Canada
Gender:Female
Verified Purchase:Yes
Used an identical one before and it lasted for years.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great brewers, wore a few out over many years
on April 10, 2016
Posted by: southernyankee
from Mesquite, TX
Gender:Male
Have bought many, will buy more, but this one won't brew whole cup--leaves about an eighth of a cup of water in the reservoir. Any thoughts?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Take mine with me evrywhere I go!
on April 14, 2016
Posted by: Gold71
from San Luis Obispo, CA, United States
Gender:Male
Ever get tired of hotel room coffee? I put my Brew and Go in a plastic collapsible lunch box along with my ground coffee, cream and sugar and tuck it into my suitcase. I have delicious coffee everywhere I go and for the four years that I have owned my Brew and Go I have avoided lines at Starbucks and have saved at least $1,000.00 bucks! Thanks Black and Decker for a great product. Oh, by the way it brews a delicious, hot cup of coffee and you don't even need to buy filters!!!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Not so happy
on April 20, 2016
Posted by: dono24
from Iowa, United States
Gender:Female
I received this coffee maker for Christmas. I loved it! Wonderful coffee pot! I make 1 or 2 cups a day, not every day. Just 5 months old and now it is not working. The machine only pumps about a 1/2 cup of water. Then it shuts off. I have to stand there and turn it on again. And again, and again. Not sure if it is the pump or the switch that is bad. And where do I get it fixed? So I have to buy another one after only 5 months? Black & Decker is better than that, isn't it?
Sadly, I can not recommend this to friends.
Sadly, I can not recommend this to friends.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 22, 2016
Thank you for offering your feedback regarding your Black+Decker DCM18S. We’re sorry to learn that your coffee maker has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best coffee maker ever
on April 29, 2016
Posted by: Paul C
from North Bay, Ontario, Canada
Gender:Male
After about 10 years of perfect coffee it finally died. I'm desperately searching my town for a replacement.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com