Customer reviews from blackanddeckerappliances.com
Black & Decker - Brew 'n Go Personal Coffeemaker - Black/Stainless-Steel
Average customer rating
3.6
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
79
4 Stars
23
3 Stars
9
2 Stars
14
1 Star
36
66%of customers recommend this product.
(
99 out of
151)
Customer Reviews for Black & Decker - Brew 'n Go Personal Coffeemaker - Black/Stainless-Steel
Customer Rating
2
Broken Switch (no lights); stopped working
on March 14, 2018
Posted by: aryab
from Atlanta, GA, USA
Gender:Male
The switch on the coffee maker is no longer working after little over a year's usage. The machine is not so bad but is unreliable at best.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 16, 2018
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m sorry to hear about the trouble you’ve experienced with your coffee maker not getting power. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your Brew 'N Go has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
What the cup
on March 25, 2018
Posted by: Amyb1230
from Grand Blanc, MI, USA
I love this little coffee maker and it works great, but the cup somehow got liquid understand the seal. It says dishwasher safe, evidently it is not. I'm very dissatisfied and disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 27, 2018
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m sorry to hear about the trouble you’ve experienced with your coffee maker’s travel mug. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: The fly38
from Huddleston, VA, USA
Gender:Male
Verified Purchase:Yes
It OK but wear out fast...third one I have had....make great coffee....
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 11, 2018
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m glad that you’ve been happy with your coffee maker’s results, but I’m sorry to hear about the trouble you’ve experienced with them not brewing. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Need replacement permanent filter
on May 17, 2018
Posted by: Latinaheat
from Chula Vista, CA, USA
Gender:Female
I accidentally threw out the permanent filter...how/where do I go about ordering a new replacement permanent filter?
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 21, 2018
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m delighted to hear that your coffee maker has been serving you well, but I’m sorry to learn that your filter needs to be replaced. The filter for your coffee maker is typically available as a replaceable part, and I’d be happy to work with you on replacing your filter. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
re design of filter basket is not as good.
on May 30, 2018
Posted by: dsoucy1
from CA, USA
Gender:Female
I used my first one of these for about 8 years, and put that one in my rv. The new one has a filter basket that is more solid plastic than the original, and it overflows when I use it. Any chance of getting the basket with less solid plastic and more mesh?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 5, 2018
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m thrilled to hear your original Brew ‘N Go served you well for nearly a decade, but I’m sorry to learn about the trouble you’ve experienced with your replacement. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Stops Working After a Year
on June 11, 2018
Posted by: Mrschneider
from North Carolina, USA
Gender:Male
(I posted this on a reply to some elses review but I am posting my own review as well.)
Really good product but like others have stated, the button to turn it on and stay on stops working. I have had to hold down the button to get it to brew coffee or tea. Today (06/11/2018) it stopped working all together. I wonder if this is a quality or recall issue that I didn't know about? If I had known it wasn't going to last, I would have bought something else. Don't get me wrong, I love the product, but it's kind of frustrating when things don't last like they used to. :(
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 12, 2018
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Common problem after about six months
on June 23, 2018
Posted by: ChuckT
from Tucson, AZ, USA
Gender:Male
Worked great for about six months; now having to push button multiple times to get full cup. Suspect either a bad thermal switch or bad start switch. Have viewed many similarly-defined reviews, and identical stock mfr response, but not seeing any useful resolution
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 26, 2018
Thank you for sharing your feedback regarding your Black+Decker DCM18S. I'm sorry to hear about the trouble you experienced with your coffee maker, however, the issue you describe in your review is something that could be addressed by descaling your coffee maker with vinegar. A link to the use and care manual for this model is available on our product page, and descaling instructions are located on page 5. Here is a link to our product page:
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/brew-n-go-personal-coffeemaker-dcm18s.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/brew-n-go-personal-coffeemaker-dcm18s.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Faulty Switch?
on July 14, 2018
Posted by: DanBda
from Bermuda
We had one for about 15 years or more and this is now the second one we've bought. It lasted about a year before the switch failed. We have to hold it down to get it to make the coffee, which is not ideal. We love this machine but I find myself having to look for other options :(
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 17, 2018
Thank you for sharing your feedback regarding your Black+Decker DCM18S. I'm sorry to hear about the trouble you experienced with your Brew 'N Go. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com