Customer reviews from blackanddeckerappliances.com
Black & Decker - Brew 'n Go Personal Coffeemaker - Black/Stainless-Steel
Average customer rating
3.6
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
79
4 Stars
23
3 Stars
9
2 Stars
14
1 Star
36
66%of customers recommend this product.
(
99 out of
151)
Customer Reviews for Black & Decker - Brew 'n Go Personal Coffeemaker - Black/Stainless-Steel
Customer Rating
3
Useful when it works.
on May 11, 2017
Posted by: Coffeegirl
We bought this a few weeks ago to replace the one we'd had for YEARS. At first it worked normally, now every time we make coffee we have to restart it (press the switch) several times to get a full cup. We never experienced this with the old machine. It's a relatively new machine, so this problem is frustrating.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 11, 2017
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m sorry to hear that your coffee maker recently stopped brewing correctly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love this coffee maker
on May 18, 2017
Posted by: dkph
Gender:Female
I have had one of these for several years without any issues - it's great for a quick cup of coffee. I just wish they would have filters and cups available for replacements.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 22, 2017
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m thrilled to hear that you’ve been so satisfied with your Brew ‘N Go, and I’m happy to advise that the parts are replaceable. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Same problem: switch failure
on June 17, 2017
Posted by: PensFan
from Pittsburgh, PA, United States
Gender:Male
I got my first one as a gift, and the switch failed. Since it was free to me I just bought another, being that I found it otherwise suitable. Now that switch failed in the same manner—it just won't stay down. Now that it's happened to me twice, and that I see how many others having the same problem, I rate it poor. (I'll also add that this switch design was never really all that comfortable to use when it did work)
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 19, 2017
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m sorry to hear that your coffee maker has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Replacement Filter
on January 20, 2018
Posted by: Lorie
from Floridia
Gender:Female
I have had my Brew and Go for many years and love it! I am looking for a permanent filter replacement. Any possibilities?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 22, 2018
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m glad that you love your coffee maker, but I’m sorry to hear that the permanent filter needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
This is my second. It hasn't lasted a year.
on January 23, 2018
Posted by: Oakley11
from Tallahassee, FL, United States
Gender:Female
Third time is NOT going to be the charm! Disappointed!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 24, 2018
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m sorry to hear that both of your coffee makers have stopped brewing. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Disappointed.
on February 12, 2018
Posted by: SAWC
from MI, USA
Gender:Female
I've had 3 of this coffee maker and something has gone wrong on all three. I love it and wish it held up better, but I am going try a different brand.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 13, 2018
Thank you for sharing your feedback regarding your Black+Decker DCM18S, and thanks for taking the time to speak with me regarding the trouble with your coffee maker. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I sent from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: My old shovel
from Hopkinsville, KY.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the forth one I've had. I got it because I thought mine was going bad. they last about 10 years, then start to leak hot water back into the tank. I still use the cup that came with the first one because it is easier to open. wish I could have gotten from the online employee store for free shipping.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great for on the go coffee
on March 1, 2018
Posted by: DJFPC
from Palm Coast, FL, USA
Gender:Female
I bought this years ago and love it. I need a replacement coffee mug. Can you tell me if I can purchase a replacement travel mug.
Written by a customer while visiting blackanddeckerappliances.com