Customer reviews from blackanddeckerappliances.com
Black & Decker - Brew 'n Go Personal Coffeemaker - Black/Stainless-Steel
Average customer rating
3.6
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
79
4 Stars
23
3 Stars
9
2 Stars
14
1 Star
36
66%of customers recommend this product.
(
99 out of
151)
Customer Reviews for Black & Decker - Brew 'n Go Personal Coffeemaker - Black/Stainless-Steel
Customer Rating
4
Need a filter
on May 15, 2016
Posted by: Lou1234
from Torrance, CA, United States
Gender:Male
Coffee makers great, just can't find a replacement filter.... any ideas?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, c, May 16, 2016
Thank you for offering your feedback regarding your Black+Decker DCM18S. We’re sorry to hear that the filter needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Coffee Maker, but need replacement filter
on May 20, 2016
Posted by: Bremmer
from Alabama, United States
Gender:Male
I've had my Brew 'N Go for may years and it still brews very well. The filter finally needs to be replaced but I can't seem to find one on line. Any suggestions?
Thank You,
Thank You,
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 23, 2016
Thank you for offering your feedback regarding your Black+Decker DCM18S. We’re sorry to hear that your filter needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not working as described
on June 10, 2016
Posted by: BP1977
from Torrance, CA, United States
Gender:Female
Hi, I bought this machine from Homegoods and its supposed to brew the cup of water. It brews for 2 minutes and shuts off, I had to restart it multiple times to get a cup of coffee. I am very disappointed with the machine and Home Goods doesnt offer a refund as they are closing their store in Torrance. Now I am stuck with a machine that doesnt work.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 14, 2016
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m sorry to hear that your Brew ‘N Go is not brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
It broke within the first 2 months of use
on June 15, 2016
Posted by: Donotbuy
from Utah, United States
I bought the brew and go and loved it until it stopped working after just the first 1 and 1/2 months of use. It will only brew for 1-2 minutes then it will turn off.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 16, 2016
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m sorry to hear that your coffee maker is no longer brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good
on June 23, 2016
Posted by: cheesehead
from Wisconsin
Gender:Male
I have used one of these for years and it is great. However, I accidentally lost the little part that fits into the hole in the bottom of the water reservoir. Is that replaceable and if so, where can I get the part?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 28, 2016
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m sorry to hear about missing piece to your Brew ‘N Go. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
good idea, but doesn't work
on August 4, 2016
Posted by: toddamccoy
from St. Louis, MO, United States
Gender:Male
I bought this a few months ago for a small coffee maker in my cubicle at work. I think the thermal protection has blown. It won't turn on anymore. I only had it work twice.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Black Decker Brew N' Go
on November 14, 2016
Posted by: Toni
from Florida, United States
Gender:Female
I bought several of these over the last few years. They work great but the mugs are not very good for me. One of them had the inner shell break away from the stainless outer shell. you could see where the plastic nubs that hold it together broke. It always leaked when you drank from it and got coffee down the front of me.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Perfect for my morning coffee
on February 15, 2017
Posted by: Debbi
from Cedar Falls, IA, United States
Gender:Female
I'm the only coffee drinker in my house. Plus, I try to limit my coffee to around 2 cups a day. This works perfect for me. I start it while I'm getting ready for work, and I've got coffee ready for me when I'm ready to go. It's easy to clean, the coffee is great, and the mug does a good job keeping my coffee hot (and it fits easily in my car's cup holder).
I'm having trouble finding a replacement cup though. I would really like to get another one.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 21, 2017
Thank you for offering your feedback regarding your Black+Decker DCM18S. I’m delighted to hear how satisfied you’ve been with your coffee maker, and I’d like to work with you on finding a replacement travel mug. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com