Customer reviews from Samsung US
Samsung - Galaxy S III Mini 4G LTE Cell Phone - Pebble Blue (Verizon Wireless)
Average customer rating
4.1
(343 Reviews)
Rating breakdown 343 reviews
5 Stars
206
4 Stars
65
3 Stars
17
2 Stars
15
1 Star
40
82%of customers recommend this product.
(
263 out of
319)
Customer Reviews for Samsung - Galaxy S III Mini 4G LTE Cell Phone - Pebble Blue (Verizon Wireless)
Customer Rating
1
Functions but not durable
on October 18, 2021
Posted by: danjoeg
from Naperville
the top on this oven will scratch with bread crumbs. it's a beautiful range, but this one flaw makes it a horrible investment. we clean the top almost after every use - look at the picture. samsung engineers are not very smart if they can't create a more durable top.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Pat, Samsung Care, October 19, 2021
Thank you for taking the time to share this concern with us. I understand how this could be an eyesore. We will take your feedback and use this to grow. To help with this topic. I suggest using some stainless steel cleaner to deal with the scratches on the range. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Product quality not worth the price
on December 2, 2021
Posted by: jobris
we've had this product for almost 18 months now and this is an overdue rating. ever since the beginning, the surface is hard to keep clean. also, the burners grills scratched all over the range. power on the burners varies from one to other, some go from very high flame to almost nothing; there is not mid range.
overall, i am a samsung user on appliance and electronics. but this time, i wished we didn't purchase this range.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, December 3, 2021
I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. If you run into any other problems, please be sure to reach out to us using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143945021
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143945021
Written by a customer while visiting Samsung US
Customer Rating
1
Looks nice but breaks often
on March 4, 2022
Posted by: Levi
from Hawaii
this oven looked good but stopped heating properly after 1 year, we replaced the igniter and then again one year later it started the same issue of not heating to the proper temperature.
also, the coating on the bottom of the inside of the oven comes off. samsung replaced that within the first year and again the same issue happened a few months later.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 2, 2022
Hello Levi,
Thank you for bringing this to our attention. We appreciate you letting us know that the oven in your Samsung range stopped heating properly after one year and the coating on the bottom came off. We apologize for the inconvenience this has caused you, especially since the issue happened again, even when you replaced the unit. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links containing the troubleshooting guide you can try when your oven has temperature issues and how to calibrate your oven's temperature.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
https://www.samsung.com/us/support/answer/ANS00049012/
The link below contains a link for the product's user manual, which you can check for information about maintaining and cleaning your Samsung range. See pages 43-50.
https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NX58H9500WS/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144462366
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the oven in your Samsung range stopped heating properly after one year and the coating on the bottom came off. We apologize for the inconvenience this has caused you, especially since the issue happened again, even when you replaced the unit. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links containing the troubleshooting guide you can try when your oven has temperature issues and how to calibrate your oven's temperature.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
https://www.samsung.com/us/support/answer/ANS00049012/
The link below contains a link for the product's user manual, which you can check for information about maintaining and cleaning your Samsung range. See pages 43-50.
https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NX58H9500WS/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144462366
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Does not last
on July 5, 2022
Posted by: Sammy
less than 18 months into owning the unit and the paint is already chipping on the entire unit. the large burner won't ignite properly either.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Care, July 14, 2022
Hi Sammy.
Thank you for bringing this to our attention. I see you have some concerns with the 5.8 cu. ft. Slide-In Gas Range with True Convection in Black Stainless Steel with the paint chipping and burner not igniting properly. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
To help prevent further chipping on the paint. Here is a link for more details.
How to clean Samsung gas cooktop https://www.samsung.com/us/support/answer/ANS00049945/
For the large burner, it is not igniting. Here is another link on how to fix it.
Flame issues on Samsung gas cooktop or range
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX58K9500WG/AA
One (1) Year Parts and Labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144695710
Have a great day.
^Charles
Thank you for bringing this to our attention. I see you have some concerns with the 5.8 cu. ft. Slide-In Gas Range with True Convection in Black Stainless Steel with the paint chipping and burner not igniting properly. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
To help prevent further chipping on the paint. Here is a link for more details.
How to clean Samsung gas cooktop https://www.samsung.com/us/support/answer/ANS00049945/
For the large burner, it is not igniting. Here is another link on how to fix it.
Flame issues on Samsung gas cooktop or range
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX58K9500WG/AA
One (1) Year Parts and Labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144695710
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the high price tag
on December 11, 2022
Posted by: Gill
bought this cooker in march 2020. although expensive, it has many very useful features; we couldn't resist it. the appliance is beautiful to look at, easy to clean and we used all the features extensively. we cook and bake a lot!
it worked perfectly for one year and nine months, then, just nine months outside the warranty, the oven started taking longer and longer to heat up. it now takes longer to preheat the oven (up to forty minutes) than it takes for my bread to proof.
had i known the shelf life was less than two years, i would have chosen a much cheaper cooker.
it worked perfectly for one year and nine months, then, just nine months outside the warranty, the oven started taking longer and longer to heat up. it now takes longer to preheat the oven (up to forty minutes) than it takes for my bread to proof.
had i known the shelf life was less than two years, i would have chosen a much cheaper cooker.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Chrystel Mae, Samsung Care, December 16, 2022
Sharing your experience with the range is crucial to us, Gill. Let's get the oven's temperature corrected!
Whether your oven is too hot, not hot enough, takes too long to get hot, or doesn't get hot, it can cause many problems. For example, food may cook poorly, or the oven may take a long time to reach the set temperature. Luckily, you can do some simple things to try to fix it. Learn more from these details.
Samsung oven temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145254586, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Not the best quality
on December 12, 2022
Posted by: Nancy A
from Escondido, CA
I have many samsung items in my household but unfortunately I’m not satisfied with this our purchase. I purchased my stove February 2022 and all of the knobs are non functional. I use a pair of pliers to turn everything into on. I understand that things have normal wear and tear but this is ridiculous. It makes my kitchen look ugly
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
2
Response from Samsung USBy Melardo, Samsung Care, December 22, 2022
Hi Nancy A,
We are here to help you to make your Samsung range experience better.
Before cleaning the control knobs, we recommend not removing the spill protector when removing the knobs, and after cleaning, when you're ready to put the knobs back on, make sure they are completely dry, and then reattach them to the control valve stem in the same OFF position.
The below link is the user manual for your model. Turn the page 16 (Important safety information - bullet #6), and page 46 (Maintenance - Burner controls - Caution #1) for reference: https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf
For reference, I also added this link about:
Range knobs accidentally turn on cooktop too easily: https://www.samsung.com/us/support/troubleshooting/TSG01203557/
How to clean your Samsung gas cooktop - Knobs and controls: https://www.samsung.com/us/support/answer/ANS00049945/
How to use your Samsung gas range or cooktop - Burners and control knobs: https://www.samsung.com/us/support/answer/ANS00090962/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145265874), which will help our team pull up your information.
Have a great day.
Melardo
We are here to help you to make your Samsung range experience better.
Before cleaning the control knobs, we recommend not removing the spill protector when removing the knobs, and after cleaning, when you're ready to put the knobs back on, make sure they are completely dry, and then reattach them to the control valve stem in the same OFF position.
The below link is the user manual for your model. Turn the page 16 (Important safety information - bullet #6), and page 46 (Maintenance - Burner controls - Caution #1) for reference: https://downloadcenter.samsung.com/content/UM/202103/20210308174059918/NX58H9500WS_DG68-00566A-14_EN.pdf
For reference, I also added this link about:
Range knobs accidentally turn on cooktop too easily: https://www.samsung.com/us/support/troubleshooting/TSG01203557/
How to clean your Samsung gas cooktop - Knobs and controls: https://www.samsung.com/us/support/answer/ANS00049945/
How to use your Samsung gas range or cooktop - Burners and control knobs: https://www.samsung.com/us/support/answer/ANS00090962/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145265874), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Huge safety risk with malfunctioning off button
on April 6, 2023
Posted by: Simon
from Lakewood, Colorado
Installed in 2019 and already broken. I pressed bake and the oven started to self clean. I tried to stop it by pressing the off button but it kept going anyway, which is a huge safety risk (e.g., what if I had accidentally left items inside the oven?). Since off button didn’t work, I pressed delay start to hold off on the self cleaning. After contacting Samsung technical support via SMS, they advised me to kill the power through circuit breaker. After the oven resets, I tried turning on the broil function and again, the off button didn’t work! So I had to kill the power in circuit breaker once more. Finally, after turning off and on the oven, the numbers 1 and 3 do not work when trying to set up the clock. Now, I’d probably have to replace the control panel (which probably costs few hundred dollars) or just replace the whole oven. Having a malfunctioning “off button” when the product is less than 4 years old is unacceptable!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Customer Care, April 12, 2023
Greetings,
Thank you for informing us about the control panel, Simon.
The display on your oven is intended to light up only the functions you need at any particular moment. If there seems to be an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145662773, to help our team pull up your information.
Have a great day!
^Chrystel
Thank you for informing us about the control panel, Simon.
The display on your oven is intended to light up only the functions you need at any particular moment. If there seems to be an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145662773, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
broke 3 times in <5 years. frustrated w/ response
on June 3, 2023
Posted by: AndrewS
from Grayslake, IL
I purchased this product with standard 1 year warranty and after 15 months the digital controls went out and had to be replaced. ~1.5 years later we started noticing the oven took a long time to heat up and it finally stopped turning on and we had to have it fixed (another $400). about 5-6 months later we noticed the same issue but repairs are only covered for 90 days - really? This was a Samsung service repair too. I called to see if they could help with cost since this was 3rd time in less than 5 years but they said there was nothing they could do because range was past the 1 year warranty. I was very disappointed Samsung would not stand behind their faulty product and I'm left having to buy a new range after less than 5 years. It will not be a Samsung.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Charles, Samsung Customer Care, June 8, 2023
Hi AndrewS,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Written by a customer while visiting Samsung US