Customer reviews from kitchenaid.com
KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Average customer rating
3.6
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
55
4 Stars
33
3 Stars
16
2 Stars
13
1 Star
25
66%of customers recommend this product.
(
91 out of
138)
Customer Reviews for KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Customer Rating
4
Nice layout of shelves & compartments.
on April 22, 2015
Posted by: Laguna Gal
from Laguna Woods, CA, United States
Verified Purchase:No
The ice & water dispenser is a little complicated. My doors don't close easily.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love my new refridgerator looks great and works beautifully
on October 2, 2013
Posted by: Nantucket
from Crystal Lake, IL, USA
Verified Purchase:Yes
My KitchenAid refridgerator is great. It is the 3rd kitchenAid. My other ones were also great increased the value of our homes when leaving them for new buyers.
My side by side counter depth Pro Line series is wonderful. I love the LED lighting, the storage space holds as much as my old regular depth model. The in door shelves are easy to remove for cleaning to to hold condiments on the table. The freezer has plenty of room to hold and organize our frozen foods. I couldn't be happier with my new KitchenAid Pro Line.
My side by side counter depth Pro Line series is wonderful. I love the LED lighting, the storage space holds as much as my old regular depth model. The in door shelves are easy to remove for cleaning to to hold condiments on the table. The freezer has plenty of room to hold and organize our frozen foods. I couldn't be happier with my new KitchenAid Pro Line.
Pros: Innovative, Convenient Features, BEAUTIFUL, easy to use, Performance, Design
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Continual Icemaker Problems
on December 8, 2016
Posted by: Stan
from Raleigh, NC
This two-year old refrigerator has had a continual series of icemaker problems, the most significant being water occasionally not freezing in the ice maker, being dumped into the bin, and then running out the dispensing chute. Our first experience with a KitchenAid unit, and we are disappointed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Hello Stan,
Thank you for your review.
I would like to inquire further about your review with you. Please respond back to this
email address NAR_Customer_Solutions@kitchenaid.com
with your Reviewer ID # 90417424, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you
Thank you for your review.
I would like to inquire further about your review with you. Please respond back to this
email address NAR_Customer_Solutions@kitchenaid.com
with your Reviewer ID # 90417424, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not the Kitchen Aid we expected
on October 18, 2014
Posted by: Ron B
from Tallahassee, Florida, United States
Verified Purchase:No
Purchased this model about one year ago. We also had a Kitchen Aid 25 cu. ft. counter depth previously. The older model was superior to this model in as the present ice maker is very noisy dropping ice one cube at a time. The volume of noise dropping ice will wake you from a deep sleep. The ice bin is less than half the size of the older in door bin model. Makes ice very slowly even when the freezer temperature is at minus 3 degrees. We also had drawers hard to slide but solved that by removing them and spraying silicone spray on each slide area. We have ice crystals on all freezer food when the temp. is set to "0". The refrigerator side will have moisture throughout at 35 degrees. Also noticed a lack of a shelf in both sides.
Presently have a high temperature problem in both sides. Both running about 18 degrees above set temp. Vacuumed as good as I can as it is very hard to access the underside to no avail. Probably the best feature here is the LED lighting and the exterior appearance. Possibly since Whirlpool purchased Maytag they do not have time to properly design new items for this line. Just go back the way it was before and discontinue the new style ice bin. At this point there will be no more Kitchen Aid products in our home.
Presently have a high temperature problem in both sides. Both running about 18 degrees above set temp. Vacuumed as good as I can as it is very hard to access the underside to no avail. Probably the best feature here is the LED lighting and the exterior appearance. Possibly since Whirlpool purchased Maytag they do not have time to properly design new items for this line. Just go back the way it was before and discontinue the new style ice bin. At this point there will be no more Kitchen Aid products in our home.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very satisfied
on April 30, 2014
Posted by: mmfga
from Highland, IN, United States
Verified Purchase:No
Bought 5 months ago, brightly lit interior, quiet except for occasional ice making, easy to remove and clean shelves. Shelf bracket design maximizes storage underneath, and design is clean and uncluttered. We love opening the door and watching it light up!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: TC994A
from Oklahoma City, OK
Verified Purchase:Yes
I have owned this refrigerator since April 2015. Overall it's a really excellent unit - quiet, and quite a bit of capacity for a "counter-depth" model. I love the water metering feature - displays how much water is dispensed, or automatically dispensed. Also, I love side-by-sides - no better design for freezer access and utility!
However some definite negatives:
1) The exterior is VERY difficult to clean. It's a deeply grained stainless steel that looks great but easily gets streaky if you don't clean it in JUST the right way. My tip: hot water and lots of terry towel buffing rags. My Maytag dishwasher of the same age and stainless steel finish is much easier to clean. I think the grain is much deeper on the Refrigerator, giving it a better overall look, but making it harder to clean properly.
2) A bit of an internal electrical issue. Sometimes a few of the LED light bulbs inside don't light up when the door is opened unless you tap on them, there must be a loose connection at the bulb - tapping one usually fixes the rest of the series chain.
3) One of the wheels is a bit squeaky and you hear it when you open the door or are cleaning the surface. A bit annoying, but probably easily fixable with a little WD-40.
However some definite negatives:
1) The exterior is VERY difficult to clean. It's a deeply grained stainless steel that looks great but easily gets streaky if you don't clean it in JUST the right way. My tip: hot water and lots of terry towel buffing rags. My Maytag dishwasher of the same age and stainless steel finish is much easier to clean. I think the grain is much deeper on the Refrigerator, giving it a better overall look, but making it harder to clean properly.
2) A bit of an internal electrical issue. Sometimes a few of the LED light bulbs inside don't light up when the door is opened unless you tap on them, there must be a loose connection at the bulb - tapping one usually fixes the rest of the series chain.
3) One of the wheels is a bit squeaky and you hear it when you open the door or are cleaning the surface. A bit annoying, but probably easily fixable with a little WD-40.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Jan51
from Kenosha, WI
Verified Purchase:Yes
We bought the counterdepth refrigerator so it would fit into our kitchen but we haven't had any problems with this refrigerator. It doesn't fit as much food as we were used to but actually it turned out to be a good thing.
Ice maker works well, no problems with that and the water is very good. No aftertaste at all.
Ice maker works well, no problems with that and the water is very good. No aftertaste at all.
Pros: easy to use, Convenient Features
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very nice refrigerator
on January 27, 2015
Posted by: sweet22
from Sudbury, MA, United States
Verified Purchase:No
After reading the reviews for this refrigerator I was very concerned about its performance. I purchased the fridge because it was the right size and I loved the look. So let me say that this is a great refrigerator. First, the ice maker works very well. Yes, it is small but we have never run out of ice. Maybe if I am entertaining it may be a problem but for everyday - no way/plenty of ice. Also, the fridge is not noisy at all. You do hear when the ice dumps but that is not very often/big deal. The control pad is great - I am enjoying the water measuring function. I don't need a measuring cup - just put the pot under the dispenser, select auto fill and the amount and voila - the right measurement. The only cons are - it is not as good of quality as my old kitchen aid fridge - it is just a bit chintzy (but all the fridges are the same). The veggy drawer does not open very wide- that is true. I'm glad I didn't let the reviews scare me away from buying this - it is a very nice fridge.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com