Customer reviews from kitchenaid.com
KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Average customer rating
3.6
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
59
4 Stars
33
3 Stars
16
2 Stars
13
1 Star
28
66%of customers recommend this product.
(
95 out of
145)
Customer Reviews for KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Customer Rating
5
Love my new fridge
on February 19, 2021
Posted by: Rae1
from Baton Rouge
[This review was collected as part of a promotion.] I bought this almost a year ago and I love it. Best purchase
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Kitchenaid, & Happy
on August 24, 2020
Posted by: Anonymous
from lake charles, la
[This review was collected as part of a promotion.] Loving this frig! Features are great! Great design. We are loving it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Discontinued Model - I See Why!!
on August 15, 2019
Posted by: Keith1953
from Lisle, IL
Gender:Male
When we remodeled the kitchen in 2012 we bought all new KitchenAid appliances. We purchased the 22.7 Cu. Ft counter depth side-by-side refrigerator model KSC24C8EYY serial # HR2K04292. We also purchased the extended warranty for 3 years. After the extended warranty expired our repair bills have exceeded the price we paid for the refrigerator.Continuous problems with the ice maker and freezer. I finally went to the KitchenAid site and started reading the reviews. Now I see why this refrigerator was discontinued and there were some many poor reviews. Next purchase I will read the reviews before purchasing.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Désolation...
on April 10, 2019
Posted by: ERIC B.
from Laval, Canada
Gender:Male
Nous avons acheté ce produit en 2012... Il n'a jamais fonctionné. Ils sont venu le changer. Un an plus tard, la machine a glace a arrêté de fonctionner. Ensuite perte d'eau derrière le frigo... Ventilateur défectueux... Tablettes intérieurs décolorées. Aujourd'hui, c'est le congélateur qui ne fonctionne plus. Nous sommes vraiment déçu du produit.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Erica A., Social Care Team, May 1, 2019
Bonjour ERIC B., merci pour votre avis. Nous nous excusons sincèrement pour les problèmes liés à votre réfrigérateur et aimerions approfondir cette question pour vous. Veuillez utiliser le lien ci-dessous pour parler à l'un de nos représentants dans votre région. Je vous remercie!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Disappointing quality
on January 11, 2019
Posted by: McNear
from Cleveland
Gender:Male
Last year, after owning three years we had to have both of the defrost thermostats replaced. Now we are having to replace the drain pan since it rusted through. The water dispenser only works periodically. Not what we expected from KitchenAid!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy wilsoae, social care, January 14, 2019
Hi McNear, we're sorry to hear about the problem with the Refrigerator and we'd be happy to review the problem with you. We ask that you email us at NAR_Customer_Solutions@kitchenaid.com with the model and serial number as well as your contact information and the Review ID. We also ask that you provide us with a brief description of the problem. Thank you for the review!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Many problems
on May 9, 2018
Posted by: Murd
from Cape Girardeau Mo
Gender:Female
I decided to google this model since we have had multiple problems with our refrigerator. And now I know many others are. We have to clean our refrigerator every 2 weeks or mold develops on sides and back. Water has shot out the ice dispenser 3 times in 5 months luckily every time i was home and in the kitchen. Every drawer has broke in refrigerator we had to epoxy them together. NOW ice maker is not working and freezer isn’t keeping ice cream solid and it’s at -1 degrees. I am hoping KITCHENAID will honor their name brand and do something about this .
No, I would not recommend this to a friend.
Response from kitchenaid.comBy BESSFR, Social Care , May 9, 2018
Hello Murd, thank you for contacting KitchenAid regarding your Refrigerator concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (Murd), your Review ID Number (206836462), and date of purchase emailed to NAR_Customer_Solutions@KitchenAid.com.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on February 5, 2018
Posted by: crazeemanny31
from Whittier CA
Gender:Male
[This review was collected as part of a promotion.] This is my first big refrigerator purchase. It is definitely worth every penny. easy to use touch controls makes it awesome.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Do Not Buy
on September 28, 2017
Posted by: Tom
from Chicago
We purchased this fridge 2.5 years along with other KA appliances for our kitchen remodel. We are only happy with our cooktop (KGCU467VSS) and hood (KXW8736YSS 1200cfm). The fridge, dishwasher (KUDE40FXSS), and double oven (KEBS207BSS) we are not happy with. So about the fridge. Within the first year we had the ice maker replaced twice. It was making ice very slowly or not at all. It would freeze up and not produce ice. After the 1 year warranty was up the ice maker continued to have problems. When "max ice" was selected it would/still does freeze up and not produce ice. It still dispenses ice poorly and very slow. But the main reason for the review is that today it stopped getting cold. Luckily I have a basement fridge and deep freezer so I wont have to throw away any food. We have had this fridge for 2.5 years and with normal use it stopped getting cold. For the price of this appliance you should get more than 2.5 years of use out of it before parts need to be replaced. I am not the type of person to write a review but this is really aggravating and want others to know to stay away. Shame on me for not doing better research. There are much better appliances out there for same price if not cheaper.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy maytagbrand, maytagbrand, November 2, 2017
Dear Tom:Thank you for your review.We would like to inquire further about your review with you. Please respond back to this emailaddress NAR_Customer_Solutions@Kitchenaid.comwith your Reviewer ID # 110452830, name, phone number, street address, zip code,model & serial number, and date of purchase on the appliance.Thank you,Kari
Written by a customer while visiting kitchenaid.com