Customer reviews from kitchenaid.com
KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Average customer rating
3.6 out of 5
3.6
(142 Reviews)
Open Ratings Snapshot
Rating breakdown 142 reviews
5 Stars
55
4 Stars
33
3 Stars
16
2 Stars
13
1 Star
25
66%of customers recommend this product. 
(
91 out of 138
)
Best Buy Privacy Policy
Customer Reviews for KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Customer Rating
5 out of 5
5
Performs great!
on March 22, 2017
Posted by: Paula
from St. Augustine, FL
Verified Purchase:Yes
Looks great in our kitchen and works perfectly.
Great Value!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2 out of 5
2
No egg holder - too small - weird things in the drawers.
on June 27, 2013
Posted by: Tntkkr
from Undisclosed
Verified Purchase:Yes
Yuk! Wish I had my old one. It looks pretty but weak to poor design.
Pros: Looks good
Cons: No Extras, poor design inside, Too small
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
I love the streamline looks and how it fits perfectly in the
on November 7, 2013
Posted by: Cathyjo7
from Carmel, IN, USA
Verified Purchase:Yes
I really like this fridge it is beautiful with the stainless steel look. The controls are streaamlines and flush and looks great. The only thing i dont like is one side of the fridge shows and is paiinted grey not stainless I didnt realize this so I will probably build a wall on the one side. I use Holloway house cleaner on it which is oil based and works great.
Pros: Design, easy to use, Convenient Features, Innovative, Performance
Cons: have to have a water line installed
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
Pleased with unit
on April 28, 2014
Posted by: TomO
from Tucson, AZ, United States
Verified Purchase:No
I am very happy with this purchase. So far, no problems and the unit is quiet, looks good, and has great features such as the automatic water fill and the Preserva system. It really does keep produce fresher longer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1 out of 5
1
Worst appliance I have ever purchased
on May 31, 2016
Posted by: No freezer in Hawaii
from Honolulu, HI
Have had this for just over 1-1/2 years. The first one was broken when it was delivered. The second one has seen serviced 6 times so far. Currently the freezer is not working at all due to a leak in the sealed system. We haven't had a working freezer/ice maker in almost two months. And the repair company Kitchenaid has assigned is less than responsive. Again, worst appliance I have ever purchased and I will never purchase Kitchenaid again
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear No freezer in Hawaii:

Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID, your Review ID Number 82327657, and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.

Thank you.

Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
2 out of 5
2
Great on the outside, disappointing on the inside.
on August 21, 2014
Posted by: Gratklox
from Camarillo, CA, United States
Verified Purchase:No
Bought this model to replace a similar one, this one is slightly taller and has more inside space. The problem is the space is unusable with the amount of shelves and bins provided. I am using cardboard boxes, plastic tubs and double deck plate holders to accommodate what I had in the last fridge, and I still had to throw away some things. The cost for 2 glass freezer shelves, 1 glass refrigerator shelf, and one refrigerator door bin (the smaller one) will cost over $300 (at an aftermarket vendor) without tax or shipping! This certainly raises the price, so take a good look before buying. There is also no way to know the temperature inside either compartment. All you can do is set the temp you want, then use a thermometer to check to see if it is working correctly. So far the temp seems to be 4 degrees off. With all the overkill on the control panel, seems like a silly thing to leave out.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Gratklox:

Thank you for your review.

I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.

I look forward to your reply.

Sincerely,

Andre W.
Kitchen Aid Social Media Team
*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.
Written by a customer while visiting kitchenaid.com
Customer Rating
1 out of 5
1
Poor interior design
on April 28, 2014
Posted by: A1234
from Alabama, United States
Verified Purchase:No
Pullout drawers are flimsy. Ice maker noisy. Ice maker takes up a large portion of the freezer compartment. Not enough space. Refrigerator compartment shelving poorly arranged.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
very clean and simple to use
on May 18, 2013
Posted by: ken1
from Atlanta, GA, USA
Verified Purchase:Yes
we like the design and ease of operation. we like the water and ice dispenser but wish the water cqme out colder when we get a cup of water. runs quiet and smooth
Pros: easy to use, Design, Performance
Cons: water does not come out cold initially when you us
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
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