Customer reviews from kitchenaid.com
KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Average customer rating
3.6
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
59
4 Stars
33
3 Stars
16
2 Stars
13
1 Star
28
66%of customers recommend this product.
(
95 out of
145)
Customer Reviews for KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Posted by: Pat9
from Columbus, OH
Verified Purchase:Yes
Refrigerator was delivered with a dent in the right front door/ stainless steel. A new door was ordered and delivered to home with poor packaging and door was crushed. Dealer installed another door (door #3) but door was bent and will not close. I am still waiting for this to be resolved 2 1/2 months after purchasing the refrigerator. Serviceman coming next week to fix it hopefully. I really like the refrigerator but am displeased with the door!!! I am about to tell dealer to send me a whole new refrigertator.....door must close to be effective!!!
Pros: Design, easy to use, Convenient Features, Performance
Cons: stainless steel dents and shows finger prints
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not the old Kitchenaid!
on July 13, 2016
Posted by: AJM
from San Jose, CA
I have had this refridgerator for about 1 1/2 years and it is the worst one I have ever had. Cheaply made plastic parts!-drawer fronts break off easily, ice maker is undependable, I take good care of my appliances and have never had these issues with any previous one. Kitchenaid used to be a high end brand, if this is representative of their quality, I will not be patronizing them again!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Hi, AJM. Thank you for your review.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 84061974 , name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 84061974 , name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Posted by: Paula
from St. Augustine, FL
Verified Purchase:Yes
Looks great in our kitchen and works perfectly.
Great Value!
Great Value!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
No egg holder - too small - weird things in the drawers.
on June 27, 2013
Posted by: Tntkkr
from Undisclosed
Verified Purchase:Yes
Yuk! Wish I had my old one. It looks pretty but weak to poor design.
Pros: Looks good
Cons: No Extras, poor design inside, Too small
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
I love the streamline looks and how it fits perfectly in the
on November 7, 2013
Posted by: Cathyjo7
from Carmel, IN, USA
Verified Purchase:Yes
I really like this fridge it is beautiful with the stainless steel look. The controls are streaamlines and flush and looks great. The only thing i dont like is one side of the fridge shows and is paiinted grey not stainless I didnt realize this so I will probably build a wall on the one side. I use Holloway house cleaner on it which is oil based and works great.
Pros: Design, easy to use, Convenient Features, Innovative, Performance
Cons: have to have a water line installed
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Pleased with unit
on April 28, 2014
Posted by: TomO
from Tucson, AZ, United States
Verified Purchase:No
I am very happy with this purchase. So far, no problems and the unit is quiet, looks good, and has great features such as the automatic water fill and the Preserva system. It really does keep produce fresher longer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst appliance I have ever purchased
on May 31, 2016
Posted by: No freezer in Hawaii
from Honolulu, HI
Have had this for just over 1-1/2 years. The first one was broken when it was delivered. The second one has seen serviced 6 times so far. Currently the freezer is not working at all due to a leak in the sealed system. We haven't had a working freezer/ice maker in almost two months. And the repair company Kitchenaid has assigned is less than responsive. Again, worst appliance I have ever purchased and I will never purchase Kitchenaid again
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear No freezer in Hawaii:
Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID, your Review ID Number 82327657, and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.
Thank you.
Kari V.
Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID, your Review ID Number 82327657, and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.
Thank you.
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Great on the outside, disappointing on the inside.
on August 21, 2014
Posted by: Gratklox
from Camarillo, CA, United States
Verified Purchase:No
Bought this model to replace a similar one, this one is slightly taller and has more inside space. The problem is the space is unusable with the amount of shelves and bins provided. I am using cardboard boxes, plastic tubs and double deck plate holders to accommodate what I had in the last fridge, and I still had to throw away some things. The cost for 2 glass freezer shelves, 1 glass refrigerator shelf, and one refrigerator door bin (the smaller one) will cost over $300 (at an aftermarket vendor) without tax or shipping! This certainly raises the price, so take a good look before buying. There is also no way to know the temperature inside either compartment. All you can do is set the temp you want, then use a thermometer to check to see if it is working correctly. So far the temp seems to be 4 degrees off. With all the overkill on the control panel, seems like a silly thing to leave out.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Gratklox:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Team
*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Team
*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.
Written by a customer while visiting kitchenaid.com