Customer reviews from kitchenaid.com
KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Average customer rating
3.6
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
55
4 Stars
33
3 Stars
16
2 Stars
13
1 Star
25
66%of customers recommend this product.
(
91 out of
138)
Customer Reviews for KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Customer Rating
2
Poor quality
on January 19, 2015
Posted by: Will 392
from Massachusetts, United States
Verified Purchase:No
Refrigerator is 1 month old, door hinge closer is super cheep creaks and snaps when opening door and sheds plastic dust if you let go the handle will hit counter, door stop thin metal flexes and allows door to go 180 deg and hits granite counter need to pull out fridge to keep handles clear making it not counter depth ? Basically it's poorly designed and built super cheaply ,my 10 year old kitchen aid now in basement is far superior
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Will 392:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Counter Depth Refrigerator
on April 28, 2014
Posted by: AmyDH
from Tyler, TX, United States
Verified Purchase:No
We bought this as a Christmas gift to ourselves. Looks good, works well. We have a smaller kitchen, so the counter depth is great. I had to raise the height of the cabinets over the refrigerator, however. Ugh
The motor is a bit loud. So, too, is the ice maker. The doors do not fully close after using what I consider a regular push (as opposed to a slam). We have to make sure the doors are closed before leaving the kitchen. Finally, I think that the product design should be improved to include more interior shelving adjustments
Written by a customer while visiting kitchenaid.com
Posted by: Lee01
from Undisclosed
Verified Purchase:Yes
Refrigerator delivered with a broken bottom hinge , service call to get that repaired. Three weeks later ice maker stopped making ice , service call for that. Had to replace part.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: RyanAZ
from Scottsdale, AZ
Verified Purchase:Yes
We have had this fridge for about 3 months now and have never had a problem with it. There were a number of features that weren't outlined on the website or by our sales associate that we have really enjoyed like the auto fill option that lets you set the desired amount of water and then the fridge lets you know when your desired amount has been reached. The only complain is that the freezer seems like it should come with one more shelf and the water from the dispenser isn't as cold as we would like. Small price to pay for such a great fridge though!
Pros: Innovative, Performance, Design, Convenient Features, easy to use
Cons: water doesn't dispense super cold, not enough freezer shelves standard
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: desertracer
from Huntington Beach
Verified Purchase:Yes
A great use of the LED. Seven in the refrigerator includes illuminated vegtable crisper, three in the freezer with the ice bin graced with a glow, even the water/ice dispenser paddles have LED backlighting! It reminds me of my fathers 1960's Olds when the 60's were the zenith of American industrial design
Pros: all controls for temp. on the exterior controls, Design
Cons: None yet
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Fit''s perfectly!
on January 29, 2015
Posted by: etyrrell
from Loveland, CO, United States
Verified Purchase:No
Purchased right before Christmas 2014 and the delivery men very conscientious. Unit fit's perfectly into the built-in area. My only disappoint with this refrigerator is that the ice machine is quite loud, whether it be the water running to make the ice or when the ice drops into the door container. I hope you will correct this 'flaw' in newer models.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Pat9
from Columbus, OH
Verified Purchase:Yes
Refrigerator was delivered with a dent in the right front door/ stainless steel. A new door was ordered and delivered to home with poor packaging and door was crushed. Dealer installed another door (door #3) but door was bent and will not close. I am still waiting for this to be resolved 2 1/2 months after purchasing the refrigerator. Serviceman coming next week to fix it hopefully. I really like the refrigerator but am displeased with the door!!! I am about to tell dealer to send me a whole new refrigertator.....door must close to be effective!!!
Pros: Design, easy to use, Convenient Features, Performance
Cons: stainless steel dents and shows finger prints
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not the old Kitchenaid!
on July 13, 2016
Posted by: AJM
from San Jose, CA
I have had this refridgerator for about 1 1/2 years and it is the worst one I have ever had. Cheaply made plastic parts!-drawer fronts break off easily, ice maker is undependable, I take good care of my appliances and have never had these issues with any previous one. Kitchenaid used to be a high end brand, if this is representative of their quality, I will not be patronizing them again!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Hi, AJM. Thank you for your review.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 84061974 , name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 84061974 , name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com