Customer reviews from kitchenaid.com
KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Average customer rating
3.6 out of 5
3.6
(142 Reviews)
Open Ratings Snapshot
Rating breakdown 142 reviews
5 Stars
55
4 Stars
33
3 Stars
16
2 Stars
13
1 Star
25
66%of customers recommend this product. 
(
91 out of 138
)
Best Buy Privacy Policy
Customer Reviews for KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Customer Rating
1 out of 5
1
Refrig Nice But Has Issues
on March 5, 2015
Posted by: JeannineM
from Alpharetta, GA, United States
Verified Purchase:No
Less than 3 years old. Freezer ok, refrigerator section at 50 plus degrees.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear JeanineM:

Thank you for your review.

I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID #, name, phone number, street address, reviewer name, and your model & serial number.

I look forward to your reply.

Sincerely,

Andre W.
Kitchen Aid Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
A rare find, but a real gem!
on June 7, 2015
Posted by: Tom C
from Oklahoma City, OK
Verified Purchase:Yes
We had two critical criteria: side-by-side (we hate the drawer freezers - hard to organize, and food just gets buried in there), and counter-depth (fridge goes in a cabinet that is adjacent to a hallway, if it stuck out too much, it would intrude on the hallway). We selected this model over others simply because it had more space than usual. An excellent decision. We love the water dispenser, lighting (though two lights are quirky and don't always turn on), the finish on the shelves and drawers, the filtration system, and the overall space layout.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4 out of 5
4
Great Design
on August 15, 2013
Posted by: Anonymous
from Wantagh, NY, USA
Verified Purchase:Yes
I love the moving shelves it gives me the flexibility to put what i want where I want. I also love the shelves on the door of which also gives me ability to put a gallon of milk on the door freeing up space in the main area of the fridge.
Pros: easy to use
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2 out of 5
2
not happy.....
on November 26, 2015
Posted by: Raquel
from Pittsburgh PA
Verified Purchase:No
I bought this refrigerator along with a Kitchen Aid double oven, gas range, and dishwasher. We needed to purchase the counter depth size because of the configuration of our kitchen. After just 3 years - our ice maker stopped making ice....that is a bad sign b/c that meant that our freezer and refrigerator was not cooling properly. We have been without a properly working refrigerator and freezer for over a month - last week the refrigerator and freezer was "repaired"....actually they took the whole thing apart and changed the evaporator and compressor.....still not working - our freezer is currently warmer than our home. We have lost a fridge and freezer full of food TWICE - very unhappy - do your research before you invest.......
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
Ample Room
on November 8, 2014
Posted by: skg5
from Grand Blanc, MI, United States
Verified Purchase:No
I love my new Kitchen Aid Refrigerator, because of all the room, the different features as the water, ice, temperature and measurement on the outside.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
Great appliance
on April 28, 2014
Posted by: CRV139
from Cave Creek, AZ, United States
Verified Purchase:No
i purchased this refiderator when I purchased my house in february . very effiecent and quiet.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1 out of 5
1
Terrble refrigerator!!!!
on March 10, 2017
Posted by: Unhappy Betsy
from Tamoa Florida
Verified Purchase:No
We purchased this Kitchenaid side by side refrigerator a little over 4 years ago. We have had the sealed refrigerator system replaced TWICE and it needs it again. We bought an extended warranty when the first non cooling incident happened. Then a year later it happened again. Same problem. Cheap parts. Each time takes about a month to get fixed. We decided to buy the warranty for another year and in only six months from the last repair it is doing exactly the same thing. Repair technician to come in a few days. The frig side is approximately 45 degrees and the freezer is around 21 degrees. The only way we aren't losing lots of perishables is to put them in the freezer. This is the worst purchase we have ever made.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Unhappy Betsy: Thank you for contacting KitchenAid regarding your Refrigerator. We would be happy to look into your concerns but we will need your model and serial number, your name, phone number, address, User ID (Unhappy Betsy), Review ID Number (95080831), and date of purchase emailed to NAR_CustomerSolutions@kitchenaid.com .
Written by a customer while visiting kitchenaid.com
Customer Rating
3 out of 5
3
Great counter depth size
on April 28, 2014
Posted by: mt40
from Orem, UT, United States
Verified Purchase:No
I bought this 4 months ago and it's alright but not nearly as quality of a fridge as I thought it would be. The water that comes out of the dispenser is never very cold, and the shelves are not very adjustable which really limits how you store items in the space, but for a counter depth size it looks nice and works pretty well and has a decent amount of space.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
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