Customer reviews from kitchenaid.com
KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Average customer rating
3.6
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
59
4 Stars
33
3 Stars
16
2 Stars
13
1 Star
28
66%of customers recommend this product.
(
95 out of
145)
Customer Reviews for KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Posted by: Skid
from Carolina Beach nc
Verified Purchase:Yes
So far we are pleased with are kitchen aid frig
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Quality
on August 23, 2016
Posted by: Jean
from New York
I have last year's version of this refrigerator, purchased in January 2015. Only 19 months old, and it died, needing three major parts which still have not arrived in almost two weeks. Not a good experience, and I would not purchase Kitchen Aid again.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not the old Kitchenaid!
on July 13, 2016
Posted by: AJM
from San Jose, CA
I have had this refridgerator for about 1 1/2 years and it is the worst one I have ever had. Cheaply made plastic parts!-drawer fronts break off easily, ice maker is undependable, I take good care of my appliances and have never had these issues with any previous one. Kitchenaid used to be a high end brand, if this is representative of their quality, I will not be patronizing them again!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Hi, AJM. Thank you for your review.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 84061974 , name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 84061974 , name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst appliance I have ever purchased
on May 31, 2016
Posted by: No freezer in Hawaii
from Honolulu, HI
Have had this for just over 1-1/2 years. The first one was broken when it was delivered. The second one has seen serviced 6 times so far. Currently the freezer is not working at all due to a leak in the sealed system. We haven't had a working freezer/ice maker in almost two months. And the repair company Kitchenaid has assigned is less than responsive. Again, worst appliance I have ever purchased and I will never purchase Kitchenaid again
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear No freezer in Hawaii:
Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID, your Review ID Number 82327657, and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.
Thank you.
Kari V.
Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID, your Review ID Number 82327657, and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.
Thank you.
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Short-lived appliance
on February 3, 2016
Posted by: Dawg
from Birmingham, MI
After 3 years and 4 months the unit stopped cooling due to a "bad sealed system," a leak in the connecting tubing according to the KitchenAid-authorized repairman. KitchenAid has in fact passed off the problem to an unresponsive repair service more interested in selling a new service plan than fixing the problem. We will be 1 to 2 weeks without refrigeration. We are disappointed in the quality and the service.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
ANOTHER ICE MAKER ISSUE
on January 14, 2016
Posted by: dgl
from Anderson, SC
We have had unit 2 years. Ice maker did not work on arrival, changed it out and working before we moved into home. Stopped working 6 mos ago, I researched on line and cleaned electronic eye controllers out. Started up that nght. Now not working again have cleaned it 3x. Notice several reviews with poor ice maker. Have another technician coming out next week to look at
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: Olive
from Seattle WA
Verified Purchase:Yes
This is the PERFECT counter depth fridge!! It has great capacity, is quiet, and has good food preservation
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
not happy.....
on November 26, 2015
Posted by: Raquel
from Pittsburgh PA
I bought this refrigerator along with a Kitchen Aid double oven, gas range, and dishwasher. We needed to purchase the counter depth size because of the configuration of our kitchen. After just 3 years - our ice maker stopped making ice....that is a bad sign b/c that meant that our freezer and refrigerator was not cooling properly. We have been without a properly working refrigerator and freezer for over a month - last week the refrigerator and freezer was "repaired"....actually they took the whole thing apart and changed the evaporator and compressor.....still not working - our freezer is currently warmer than our home. We have lost a fridge and freezer full of food TWICE - very unhappy - do your research before you invest.......
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com