Customer reviews from kitchenaid.com
KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Average customer rating
3.6
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
59
4 Stars
33
3 Stars
16
2 Stars
13
1 Star
28
66%of customers recommend this product.
(
95 out of
145)
Customer Reviews for KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Customer Rating
2
Ice Dispenser frozen
on September 14, 2017
Posted by: Cher
from Apple Valley Ca
We purchased refrigerator from Bulider of our home 3 years ago...It was part of the kitchen appliance package. Since then we have had several issues with Ice Maker not making ice...To now waking up and finding water on your wood floors...Now to the ice dispenser not working.....Have had the repair guy out twice to be told the auger is frozen and we must defrost the unit...What a pain and inconvenience.Worry this can happen again. Cheaply made for the $$$ Lemon
No, I would not recommend this to a friend.
Response from kitchenaid.comBy maytagbrand, maytagbrand, November 2, 2017
Dear Cher:Thank you for your review.We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, your user ID Cher, Review ID: 108719017, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand.We look forward to your reply.Thank you,KitchenAid® Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible Fridge - Nothing but problems
on June 11, 2017
Posted by: HM
from New Rochelle, NY
I bought this 3 years ago and it has been one problem after another. We have had it fixed multiple times and are finally giving up wasting $ and getting a new fridge. A terrible product. I have never before in my life written a review - but felt obligated this time.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Ice maker never worked properly
on May 10, 2017
Posted by: Jd
from Philadelphia
I bought this in 2014 for my kitchen remodel. The ice maker stopped working within months, flooding my new kitchen. Three separate repairmen came out. Ordered 2 new doors, one new ice maker unit, still floods periodically or just stops making ice. Hate it. So expensive and so flawed. If the company had any integrity they would have replaced it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Jd.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Refrigerator. We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@Kitchenaid.com with your name, user ID # 98188071 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Refrigerator. We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@Kitchenaid.com with your name, user ID # 98188071 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Written by a customer while visiting kitchenaid.com
Posted by: Paula
from St. Augustine, FL
Verified Purchase:Yes
Looks great in our kitchen and works perfectly.
Great Value!
Great Value!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrble refrigerator!!!!
on March 10, 2017
Posted by: Unhappy Betsy
from Tamoa Florida
We purchased this Kitchenaid side by side refrigerator a little over 4 years ago. We have had the sealed refrigerator system replaced TWICE and it needs it again. We bought an extended warranty when the first non cooling incident happened. Then a year later it happened again. Same problem. Cheap parts. Each time takes about a month to get fixed. We decided to buy the warranty for another year and in only six months from the last repair it is doing exactly the same thing. Repair technician to come in a few days. The frig side is approximately 45 degrees and the freezer is around 21 degrees. The only way we aren't losing lots of perishables is to put them in the freezer. This is the worst purchase we have ever made.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Unhappy Betsy: Thank you for contacting KitchenAid regarding your Refrigerator. We would be happy to look into your concerns but we will need your model and serial number, your name, phone number, address, User ID (Unhappy Betsy), Review ID Number (95080831), and date of purchase emailed to NAR_CustomerSolutions@kitchenaid.com .
Written by a customer while visiting kitchenaid.com
Customer Rating
1
2 fridges and 3 service calls in 24 months.
on March 3, 2017
Posted by: DJ
from Petaluma, CA
I'm so disappointed in the whole Kitchen Aid experience. I purchased a range, this refrigerator, and a oven hood and all three have had major issues.
The first fridge came from the show room with a defective compressor and essentially DOA. It took almost a week for the selling company to replace it with another one. Meanwhile an entire refrigerator contents went bad. Once the new one arrived, it took about 12 months for it to have an issue where water was leaking from the unit onto my floors (which were ruined) and after battling KA on the phone, they agreed to come out and fix. The culprit was some debris in the water line that was causing it to overflow somewhere. The technician was trying to pin the blame on me but how could I get something into the water line or drain which is sealed? I had to replace about 20 sq/ft of flooring from the leak at my expense.
This morning, I was getting something out of the fridge and noticed that my floor was wet and quickly discovered that there is water pouring out of the freezer door. I pulled the fridge away from the wall and discovered that the floor is wet and ruined again. I called a tech to see if they can help me out but I can't believe that a 2 year old refrigerator needs this much attention and has caused this much damage in my home.
Not what I expect from a premium product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Hello DJ,
Thank you for your review.
I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your Reviewer ID # 94525090, name, phone number, street address, zip code, model & serial number, and date of purchase on the Refrigerator.
Thank you for your review.
I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your Reviewer ID # 94525090, name, phone number, street address, zip code, model & serial number, and date of purchase on the Refrigerator.
Written by a customer while visiting kitchenaid.com
Posted by: k
from Hayward, CA
Verified Purchase:Yes
We bought this unit 2 years ago, I regret every minute. Not only does the ice in the icemaker shoot all over the place when dispensing, it also is constantly getting "stuck". I bought an extended plan with the unit and have had to use it several times in 2 years. I am getting the icemaker changed out again, a loud noise this time. The shelves in the refrigerator are corroding, due to "air", unknown reason, tech didn't know, so he is replacing the gasket. Mold has appeared around the light on the side, another reason for replacing gasket
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your appliance.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Continual Icemaker Problems
on December 8, 2016
Posted by: Stan
from Raleigh, NC
This two-year old refrigerator has had a continual series of icemaker problems, the most significant being water occasionally not freezing in the ice maker, being dumped into the bin, and then running out the dispensing chute. Our first experience with a KitchenAid unit, and we are disappointed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Hello Stan,
Thank you for your review.
I would like to inquire further about your review with you. Please respond back to this
email address NAR_Customer_Solutions@kitchenaid.com
with your Reviewer ID # 90417424, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you
Thank you for your review.
I would like to inquire further about your review with you. Please respond back to this
email address NAR_Customer_Solutions@kitchenaid.com
with your Reviewer ID # 90417424, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you
Written by a customer while visiting kitchenaid.com