Customer reviews from kitchenaid.com
KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Average customer rating
3.6
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
59
4 Stars
33
3 Stars
16
2 Stars
13
1 Star
28
66%of customers recommend this product.
(
95 out of
145)
Customer Reviews for KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Posted by: Dgcoronado
from Undisclosed
Verified Purchase:Yes
Love this machine. Works great. No problems at all.
Pros: Innovative, Convenient Features, Performance, easy to use
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Marty7jc
from Florida, USA
Verified Purchase:Yes
My favorite feature is a bit silly, but it's my fav....when you open the door, the LED lights go from light to bright. Kinda has an affect of someone singing "Ahhhhhhh". Anyways the only bad thing about it is when it makes new ice there is one loud bang every time. The rest of the ice making cycle is quiet. I actually love my fridge! Love the counter depth too. It's not big enough for a family, but perfect for after the kids move out!
Pros: easy to use, Innovative, Convenient Features, Performance, Design
Cons: one loud bang from ice maker each cycle
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: k
from Hayward, CA
Verified Purchase:Yes
We bought this unit 2 years ago, I regret every minute. Not only does the ice in the icemaker shoot all over the place when dispensing, it also is constantly getting "stuck". I bought an extended plan with the unit and have had to use it several times in 2 years. I am getting the icemaker changed out again, a loud noise this time. The shelves in the refrigerator are corroding, due to "air", unknown reason, tech didn't know, so he is replacing the gasket. Mold has appeared around the light on the side, another reason for replacing gasket
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your appliance.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Quality
on August 23, 2016
Posted by: Jean
from New York
I have last year's version of this refrigerator, purchased in January 2015. Only 19 months old, and it died, needing three major parts which still have not arrived in almost two weeks. Not a good experience, and I would not purchase Kitchen Aid again.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Do Not Buy
on September 28, 2017
Posted by: Tom
from Chicago
We purchased this fridge 2.5 years along with other KA appliances for our kitchen remodel. We are only happy with our cooktop (KGCU467VSS) and hood (KXW8736YSS 1200cfm). The fridge, dishwasher (KUDE40FXSS), and double oven (KEBS207BSS) we are not happy with. So about the fridge. Within the first year we had the ice maker replaced twice. It was making ice very slowly or not at all. It would freeze up and not produce ice. After the 1 year warranty was up the ice maker continued to have problems. When "max ice" was selected it would/still does freeze up and not produce ice. It still dispenses ice poorly and very slow. But the main reason for the review is that today it stopped getting cold. Luckily I have a basement fridge and deep freezer so I wont have to throw away any food. We have had this fridge for 2.5 years and with normal use it stopped getting cold. For the price of this appliance you should get more than 2.5 years of use out of it before parts need to be replaced. I am not the type of person to write a review but this is really aggravating and want others to know to stay away. Shame on me for not doing better research. There are much better appliances out there for same price if not cheaper.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy maytagbrand, maytagbrand, November 2, 2017
Dear Tom:Thank you for your review.We would like to inquire further about your review with you. Please respond back to this emailaddress NAR_Customer_Solutions@Kitchenaid.comwith your Reviewer ID # 110452830, name, phone number, street address, zip code,model & serial number, and date of purchase on the appliance.Thank you,Kari
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Ice Dispenser frozen
on September 14, 2017
Posted by: Cher
from Apple Valley Ca
We purchased refrigerator from Bulider of our home 3 years ago...It was part of the kitchen appliance package. Since then we have had several issues with Ice Maker not making ice...To now waking up and finding water on your wood floors...Now to the ice dispenser not working.....Have had the repair guy out twice to be told the auger is frozen and we must defrost the unit...What a pain and inconvenience.Worry this can happen again. Cheaply made for the $$$ Lemon
No, I would not recommend this to a friend.
Response from kitchenaid.comBy maytagbrand, maytagbrand, November 2, 2017
Dear Cher:Thank you for your review.We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, your user ID Cher, Review ID: 108719017, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand.We look forward to your reply.Thank you,KitchenAid® Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on February 5, 2018
Posted by: crazeemanny31
from Whittier CA
Gender:Male
[This review was collected as part of a promotion.] This is my first big refrigerator purchase. It is definitely worth every penny. easy to use touch controls makes it awesome.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Many problems
on May 9, 2018
Posted by: Murd
from Cape Girardeau Mo
Gender:Female
I decided to google this model since we have had multiple problems with our refrigerator. And now I know many others are. We have to clean our refrigerator every 2 weeks or mold develops on sides and back. Water has shot out the ice dispenser 3 times in 5 months luckily every time i was home and in the kitchen. Every drawer has broke in refrigerator we had to epoxy them together. NOW ice maker is not working and freezer isn’t keeping ice cream solid and it’s at -1 degrees. I am hoping KITCHENAID will honor their name brand and do something about this .
No, I would not recommend this to a friend.
Response from kitchenaid.comBy BESSFR, Social Care , May 9, 2018
Hello Murd, thank you for contacting KitchenAid regarding your Refrigerator concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (Murd), your Review ID Number (206836462), and date of purchase emailed to NAR_Customer_Solutions@KitchenAid.com.
Written by a customer while visiting kitchenaid.com