Customer reviews from kitchenaid.com
KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Average customer rating
3.6
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
59
4 Stars
33
3 Stars
16
2 Stars
13
1 Star
28
66%of customers recommend this product.
(
95 out of
145)
Customer Reviews for KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Customer Rating
2
TOO SMALL!
on April 28, 2014
Posted by: Lisasnotinlove
from Suwanee
Verified Purchase:No
This refrigerator came with our new house. I am so disappointed with the room inside! I wish I could upgrade to a bigger fridge and trade this one in! Small ice maker, would not suggest the side by side!!!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
overall average/good refridgerator
on November 6, 2014
Posted by: Cmbeiler
from PA, United States
Verified Purchase:No
I bought this about 3 months ago and have been happy with it for the last 2 months. I had no ice for the first month and the store where i bought it came out 4 times before they realized the door was defective and not angled correctly. So they finally stuck 2 shims at the top of the door to make the ice maker make ice...very frustrating and for this expensive of a fridge i was not happy with that initial issue. I feel that if the door is "defective" then the whole device should have been replaced not just shimmed at the top. To resell it the buyer will definatley notice this previous issue.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
ANOTHER ICE MAKER ISSUE
on January 14, 2016
Posted by: dgl
from Anderson, SC
Verified Purchase:No
We have had unit 2 years. Ice maker did not work on arrival, changed it out and working before we moved into home. Stopped working 6 mos ago, I researched on line and cleaned electronic eye controllers out. Started up that nght. Now not working again have cleaned it 3x. Notice several reviews with poor ice maker. Have another technician coming out next week to look at
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Does the Job
on November 9, 2014
Posted by: Homemaker123345
from Dana Point, CA, United States
Verified Purchase:No
The refrigerator looks very nice and does the job it is supposed to do. However, the ice and water dispensers in the door are very stiff to use.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Ice maker never worked properly
on May 10, 2017
Posted by: Jd
from Philadelphia
Verified Purchase:No
I bought this in 2014 for my kitchen remodel. The ice maker stopped working within months, flooding my new kitchen. Three separate repairmen came out. Ordered 2 new doors, one new ice maker unit, still floods periodically or just stops making ice. Hate it. So expensive and so flawed. If the company had any integrity they would have replaced it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Jd.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Refrigerator. We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@Kitchenaid.com with your name, user ID # 98188071 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Refrigerator. We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@Kitchenaid.com with your name, user ID # 98188071 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Written by a customer while visiting kitchenaid.com
Posted by: woodzienh
from Holden Beach, NC, USA
Verified Purchase:Yes
While we generally like this fridge, we are a little concerned that the ice-making sensor has already needed replacement after less than 2 months of use. We would have liked a couple of additional shelves as well and will have to order and pay extra for them.
Pros: Convenient Features
Cons: ice maker sensor failed
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Very large for a counter=depth model
on April 2, 2015
Posted by: Mikehark
from Austin, TX
Verified Purchase:No
This refrigerator was part of the appliance package for our new home. We had room for a counter-depth model and this fit perfectly. In addition, it was quite large inside. The only thing we don't like about it is that the vegetable drawer is difficult to fit large vegetables in it without completely removing it from the refrigerator. The filter in the vegetable drawer works well and preserves food way beyond my expectations. However, the little gage included that is supposed to tell you when to change it is constantly falling out rendering it nearly useless. I consider the issues I've had as poor design. KitchenAid has always been considered a premium brand. Based on this experience, I can't say the design quality and even the build quality is up to par. The doors are wavy and slightly pinched at the top on the outside and from experiences others have complained about, I don't want them changed out despite the poor cosmetics. At least this particular one worked well right out of the box. Previous experience with a faulty KitchenAid refrigerator and their inability to fix the product would make me leery of recommending this particular product. This is the reason I did not buy the extended warranty. Why would I want to pay a lot of money and still be aggravated if the refrigerator stops functioning?
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
looks great, problem with shelves in both refrigerator and f
on November 4, 2013
Posted by: artist13
from Michigan
Verified Purchase:Yes
The shelves in the refrigerator are NOT adjustable. Some are so limited to
height, I can hardly find anything to store on them besides a carton of eggs.
Glass shelves in freezer make it difficult to keep plastic packages on them as
plastic gets slippery when frozen and it is hard to keep them on the shelves.
Would prefer wire baskets instead of two drawers at the bottom of the freezer.
All the drawers in both the refrigerator and freezer don't open far enough to
put items in them. For example, the vegetable drawer doesn't open wide enough
to get a head of lettuce in it without crunching the head of lettuce to fit the opening.
Same problem exists with the drawers in the freezer.
height, I can hardly find anything to store on them besides a carton of eggs.
Glass shelves in freezer make it difficult to keep plastic packages on them as
plastic gets slippery when frozen and it is hard to keep them on the shelves.
Would prefer wire baskets instead of two drawers at the bottom of the freezer.
All the drawers in both the refrigerator and freezer don't open far enough to
put items in them. For example, the vegetable drawer doesn't open wide enough
to get a head of lettuce in it without crunching the head of lettuce to fit the opening.
Same problem exists with the drawers in the freezer.
Pros: easy to use
Cons: drawers aren't adjustable and don't open wide enou
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com