Customer reviews from kitchenaid.com
KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Average customer rating
3.6
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
59
4 Stars
33
3 Stars
16
2 Stars
13
1 Star
28
66%of customers recommend this product.
(
95 out of
145)
Customer Reviews for KitchenAid - 23.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless/Stainless look
Customer Rating
4
Stylish and efficient
on November 2, 2014
Posted by: only1cab
from Laguna Niguel, CA, United States
Good value. Stylish and efficient,with many features and preferences; however, louder than previous kitchenaid refrigerator when dispensing water.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Efficient
on November 2, 2014
Posted by: Dheath47
from Albuquerque, NM, United States
Great space saver, good ice dispenser, quiet operation
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice appliance
on October 26, 2014
Posted by: carla sue
from Staten Island, NY, United States
Although this is a bit smaller than my previous (side by side) refrigerator, it has ample space. Very quiet and efficient.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not the Kitchen Aid we expected
on October 18, 2014
Posted by: Ron B
from Tallahassee, Florida, United States
Purchased this model about one year ago. We also had a Kitchen Aid 25 cu. ft. counter depth previously. The older model was superior to this model in as the present ice maker is very noisy dropping ice one cube at a time. The volume of noise dropping ice will wake you from a deep sleep. The ice bin is less than half the size of the older in door bin model. Makes ice very slowly even when the freezer temperature is at minus 3 degrees. We also had drawers hard to slide but solved that by removing them and spraying silicone spray on each slide area. We have ice crystals on all freezer food when the temp. is set to "0". The refrigerator side will have moisture throughout at 35 degrees. Also noticed a lack of a shelf in both sides.
Presently have a high temperature problem in both sides. Both running about 18 degrees above set temp. Vacuumed as good as I can as it is very hard to access the underside to no avail. Probably the best feature here is the LED lighting and the exterior appearance. Possibly since Whirlpool purchased Maytag they do not have time to properly design new items for this line. Just go back the way it was before and discontinue the new style ice bin. At this point there will be no more Kitchen Aid products in our home.
Presently have a high temperature problem in both sides. Both running about 18 degrees above set temp. Vacuumed as good as I can as it is very hard to access the underside to no avail. Probably the best feature here is the LED lighting and the exterior appearance. Possibly since Whirlpool purchased Maytag they do not have time to properly design new items for this line. Just go back the way it was before and discontinue the new style ice bin. At this point there will be no more Kitchen Aid products in our home.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
I am enjoying the appliance.
on October 18, 2014
Posted by: Osusana
from Houston, TX, United States
I bought this model several months ago and have enjoyed the fact that I can find everything easily in this countertop depth model. The food is kept at the appropriate temperature in all areas of the refrigerator and freezer. The only complaint (a minor one) is the amount of freezer space is taken up by the icemaker.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not what I expected
on October 7, 2014
Posted by: DMGS
from Long Island, NY
I bought this two months ago and it has a condensation problem.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear DMGS:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very good design
on October 6, 2014
Posted by: gsigal
from Weston, FL, United States
For me it's all about the brand. I don't like things that will be breaking after the warranty & that is what I like about Kitchen Aid, they last!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful design and features
on October 5, 2014
Posted by: njack25
from San Diego County, CA, United States
I am so glad that I choose to get this wonderful refrigerator! I was concerned with all the negative reviews saying it wasn?t good. Everyone agrees it is stylish. Mine is recessed into a cabinet so the noise complaint that some people have isn?t a problem for me. Yes, I hear the sounds of the water and the ice dropping but it?s minimal and I am accustomed to it now. The best things I like about it is how long the produce lasts, taste and selection of the crushed and cubed ice, the lighting and spaciousness. It is unfortunate the reviews can sometimes mislead you and I am glad I didn?t let me stray from this choice. I am a discerning consumer and feel that this was an excellent value.
Written by a customer while visiting kitchenaid.com