Customer reviews from kitchenaid.com
KitchenAid - 26.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Average customer rating
4
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
87
4 Stars
41
3 Stars
15
2 Stars
7
1 Star
19
79%of customers recommend this product.
(
129 out of
163)
Customer Reviews for KitchenAid - 26.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Customer Rating
1
Poor quality Refrigerator barely made it out of warranty
on November 4, 2016
Posted by: bill T
from auburn CA
I bought this refrigerator 1.5 yrs ago.(safely out of warranty for KitchenAid) It completely failed and I have to replace. This is the first KitchenAid-Whirlpool refrigerator I have ever purchased. All other refrigerators I have owned lasted at least 10-11 years. Most longer. After reading other reviews, there seems to be a consistent quality issue with this product.
Lost cooling in the freezer. Ice in Ice maker melted and leaked all over hardwood floor.
Lost cooling in the freezer. Ice in Ice maker melted and leaked all over hardwood floor.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear bill T: Thank you for contacting KitchenAid regarding your Refrigerator. We would be happy to look into your concerns but we will need your model and serial number, your name, phone number, address, User ID (bill T), Review ID Number (89133383), and date of purchase emailed to NAR_CustomerSolutions@kitchenaid.com .
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Do not Buy!!!!!!!
on October 28, 2015
Posted by: Angry with KitchenAid
from San Jose, Costa Rica
01/11/15 I bought this KitchenAid Fridge.
It was not installed until 04/01/15 in my new kitchen. 4 times the icemaker has broken in 6 months. Also the fridge door would not close, seal and was not flush with freezer door. The repairmen, meaning 4 different men have come to my house to repair. KitchenAid will not replace the fridge. I have called the place where I bought it and nothing is being done. Now, the last repair man that came yesterday made the doors flush but he had to drill extra holes in the bracket above and the screws show. For such an expensive refrigerator the quality is lacking and KitchenAid only is making it worse by not holding up to a high standard.
It was not installed until 04/01/15 in my new kitchen. 4 times the icemaker has broken in 6 months. Also the fridge door would not close, seal and was not flush with freezer door. The repairmen, meaning 4 different men have come to my house to repair. KitchenAid will not replace the fridge. I have called the place where I bought it and nothing is being done. Now, the last repair man that came yesterday made the doors flush but he had to drill extra holes in the bracket above and the screws show. For such an expensive refrigerator the quality is lacking and KitchenAid only is making it worse by not holding up to a high standard.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
discontinued
Written by a customer while visiting kitchenaid.com
Posted by: LP
from Milton, ON
Verified Purchase:Yes
We've had our Maytag fridge for over 20 years and while we could have given it a bit more life, we decided to go the stainless steel route. The features on this fridge including the ability to set a fill level are very nice to have. The fridge has a lot of space in both compartments (compared to our Maytag) and while it makes some interesting "robotic noises" when opening and closing the fridge, we really are enjoying it. We are trusting in the Kitchenaid brand and the quality. Overal really like the look and features of this fridge - and space.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not Recommended
on August 26, 2015
Posted by: Betty
from Bentonville, AR
We purchased this refrigerator when we bought a new home March of 2014 and have been waiting to write the review. (I prefer to use the product for some time before committing to performance.) We have had multiple issues with this model. First, a ding in the door when delivered, new door arrives and it looks used (scratched and insulation hanging out). Second door arrives and we are happy with the appearance. About 2 months later I notice the refrigerator door will not close unless really pushed shut. Another service call for replacement of hinges. Then the ice maker quits, serviced, not one time, but three times and every time it was a different repair. Replacement of the display screen and I believe some kind of computer module finally fixed the ice maker issue. Holding my breath as it is time to replace the water filter again and in the past this has initiated the ice maker problem. Not only the hinges need to be replaced, as mentioned above, but also the rollers. The service technicians were having trouble moving in and out. I finally asked one if that was normal and he said, "No". So I suggested that they be replaced, as I might want to move it out someday and clean behind it. There is always moisture along the interior wall of the refrigerator on the freezer side. Service man adjusted defrost mode a little, but there was no change. It is something I decided to just put up with. One good thing, there is plenty of lighting, but it is very difficult to find anything. I did not notice (my bad) that the shelves cannot be adjusted, and I feel that there are two shelves that are so close together I can't see what is on them. I call the one under the deli tray the "secret shelf", because if I want to hide any food, that is the place to do it. Also, it drives my family crazy that you can not fill a glass with water and open the refrigerator door at the same time. I have been very disappointed in this refrigerator. Went with KitchenAid because of the counter depth KitchenAid in old house, but I can't get as much food in this one.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Never Again
on July 14, 2015
Posted by: DR DTW
from Fort Worth, TX
(This review was collected as part of a promotion.) I actually have the counter depth model of this fridge. I've owned it for 18 months. At one year, the ice maker failed. When it was replaced, the technician also discovered that the reason my vegetable bins didn't close properly was because the foam insulation was installed improperly at the factory. That took another two trips to fix. Then, the ice maker failed again and fixing it included adding pads below the freezer door switches to be sure they were working correctly - again a factory defect. Then, the ice make auger motor failed and it had to be replaced. Last week the ices maker started to make water for new ice but never stopped. Now, I am waiting for them to replace the ice maker switches because they will not decare my machine a lemon. I expected more from KitchenAid.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: Richard
from Clovis
Verified Purchase:Yes
(This review was collected as part of a promotion.) I bought this about two weeks ago and I'm happy with as it has so very nice features that other refrigerators. Refrigerator proportion is very roomy, freezer is ok also.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Purchased all new KitchenAid appliances for our kitchen.
on July 12, 2015
Posted by: Dino
from Jonesboro, TN
Verified Purchase:Yes
(This review was collected as part of a promotion.) I bought this appliance about two months ago. We love the reliability of KitchenAid but a little disappointed in the ice maker located on the inside front door. (you can obviously hear the ice anytime it drops into the container located on the inside door...It's loud!) It's was much more quiet with our prior frig. Other than that, we love the appliance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: nix
from west bend wi.
Verified Purchase:Yes
(This review was collected as part of a promotion.) only negative comment is when the ice fall into the tray it sounds like a rife shot. this takes a little while to get uses to.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com