Customer reviews from kitchenaid.com
KitchenAid - 26.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Average customer rating
4
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
87
4 Stars
41
3 Stars
15
2 Stars
7
1 Star
19
79%of customers recommend this product.
(
129 out of
163)
Customer Reviews for KitchenAid - 26.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Customer Rating
1
Stay Away
on February 23, 2023
Posted by: FLMom
from Lake Mary, FL
I KNOW IT TOO LATE NOW, BUT SORRY TO SAY, DON’T WAIST YOUR MONEY. All of these reviews must be paid for. I bought this fridge in 2014. It is now 2023. WOW, time flies. Within a year the light on the freezer side wall of the fridge went out, the drawers broke, the ice maker is slow to dispense ice. Within a few years, there was black mold growing in the grooves from the freezer condensation in the fridge. Inside the bottom there is always standing water. In the last few years the water drains onto the kitchen floor because the catch pan has rotted away. Ughhhh can’t afford to buy a new one.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, February 24, 2023
Thank you for sharing your experience with us, FLMom. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 266648.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Es de muy buena calidad me encanto
on February 11, 2020
Posted by: Yolyshop
from Mayaguez PR
[This review was collected as part of a promotion.] Hace 5 meses la compre y me encanta. Es muy cómoda y de facil mantenimiento.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great basic frig.
on January 4, 2019
Posted by: Jleg
from Evansville, Indiana
Gender:Male
[This review was collected as part of a promotion.] It’s been installed and running for three weeks so far. No issues yet, it slid right into place and was super easy to hook up. Once the ice maker filled up it became quiet. The first few ice drops were loud.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Tons Of Room
on June 4, 2018
Posted by: CoachMike
Gender:Male
[This review was collected as part of a promotion.] This fridge has so much room that I shut down and sold my mancave fridge. No longer had a need for it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst quality fridge
on March 2, 2018
Posted by: Kitchen net detractor
from San Diego
I have had the expensive but poorly made fridge only 3 years. I have already had to have it repaired twice and replace a drawer in the fridge three times. Bad quality product. I will never, ever buy a Kitchenaid appliance again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy BESSFR, Social Care, March 6, 2018
Hello Kitchen net detractor, Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (Kitchen net detractor), your Review ID Number (204366619), and date of purchase emailed to NAR_Customer_Solutions@KitchenAid.com
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don't waste your Money
on September 13, 2017
Posted by: ruthieb1
from Mascoutah Illinois
Worst refrigerator ever. It weighs a million pounds, impossible to move out to clean. For how expensive this frig was , the ice maker is horrible. Small and it spits ice out all over the place. When people come over and go to get ice, they jump back and say something is wrong with the ice maker. I have hated this from day 1, all the service guys said kitchen aid is the best. Well guess what its needs repair because its not working right. Don't waste your hard earned money.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy maytagbrand, maytagbrand, November 2, 2017
Dear ruthieb1:Thank you for your review.We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, your user ID ruthieb1, Review ID number: 108661489, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand.We look forward to your reply.Thank you,KitchenAid® Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Kitchen Aid standard depth side-by-side fridge, Architect
on January 12, 2017
Posted by: M Mc
from Austin TX
Verified Purchase:Yes
Easy to organize the refrigerator compartment. Crisper works well. Only issue we have noticed is that the ice maker is somewhat noisy. We are used to the noises, but guests do notice the strange noises coming from the ice maker.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Chuck
from Dade City, Florida
Verified Purchase:Yes
I am a bit disappointed as I purchased the product on 11/12/2016 and already have had two service call and it is only 12/6/2016. One call was because the water filter was leaking inside the fridge and now the ice maker isn't working. I hope this isn't a sign of things to come.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com