Customer reviews from kitchenaid.com
KitchenAid - 26.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Average customer rating
4
(169 Reviews)
Rating breakdown 169 reviews
5 Stars
87
4 Stars
41
3 Stars
15
2 Stars
7
1 Star
19
79%of customers recommend this product.
(
129 out of
163)
Customer Reviews for KitchenAid - 26.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Customer Rating
4
Nice refrigerator
on October 5, 2014
Posted by: ipick
from Naples, FL, United States
This is a very nice refrigerator, has a great water and ice dispenser that is easy to use. I've had some issues with ice being stuck in the ice maker and it's a little tricky to get it removed. Also, in the main refrigerator area, one of the shelves doesn't have much clearance, so it's hard to find use for it. Other than that it's a really nice refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
What a pleasure
on October 4, 2014
Posted by: Blaze buster
from Wasaga Beach, ON, Canada
My wife and I have been using the fridge for about a month now, and it is fantastic.
So quite that you do not know when it is running. The features are terrific. The best fridge we have ever owned
So quite that you do not know when it is running. The features are terrific. The best fridge we have ever owned
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love your products...best on the market!
on September 28, 2014
Posted by: JohnnM
from Mooresville, NC, United States
(This review was collected as part of a promotion.) Bought the referig a year ago...best!!! My wife loves it
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
NOT SO HAPPY
on September 24, 2014
Posted by: GRANDMA CAROL
from KY, United States
(This review was collected as part of a promotion.) I bought this refrigerator the first part of June 2014. In August I went to Seattle for two weeks and when I RETURNED I OPENED THE FRIDGE DOOR AND WAS MET WITH A HORRIBLE SMELL. called SERVICE, APPARENTLY THE DAY BEFORE I RETURNED THE ELECTRIC ON THE STREET WAS OFF DUE TO SOME REPAIRS. I DIDN'T KNOW THAT I HAD TO TURN THE FRIDGE BACK ON WHEN THE ELECTRIC WENT OFF. I LOST A REFRIGERATOR AND FREEZER FULL OF FOOD. whose BRIGHT IDEA WAS THIS TO NEED TO TURN THE FRIDGE BACK ON. ESPECIALLY WHEN ONE IS OUT OF TOWN. IF I KNEW THIS WHEN I BOIUGHT THE FRIDGE I DEFINETLY WOULD HAVE SELECTED ONE THAT WORKS THE OLD FASHION WAY AND GOES BACK ON WHEN THE ELECTRIC GOMES BACK ON.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love our new Fridge
on September 21, 2014
Posted by: Porcupine
from Idaho, United States
(This review was collected as part of a promotion.) We bought our new side by side about a month ago. Our old kitchen aid of 25 years had finally reached the end of its life. Ice maker works great ( I first thought it was too small) and we have never run out of ice yet. When you add in $50 from our power company for a upgrade and the $25.00 I got from recycling..... it was a great buy.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Refrigerator that cost that much should last longer than 2 y
on September 11, 2014
Posted by: Mrs N
from Minnesota, United States
(This review was collected as part of a promotion.) Our drawer broke within the first year. Now being 2 years old the freezer quit working because of the freezer door being opened and shut. the wires on bottom of freezer door rub together causing them to break. We are checking into getting a new freezer door from Kitchenaid.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very Disappointing
on September 6, 2014
Posted by: Frank Comments
from Boston, MA, United States
(This review was collected as part of a promotion.) While some may rate it highly for style points as a sleek and stylish addition to your kitchen and while I agree the interior lights are very nice, there are a number of annoyances with this fridge and one very annoying defect.
1) Limited options for shelf intervals. Simpler, cheaper fridges have rack systems with much more flexibility. With this fridge you're extremely limited with how far apart you can space your shelves. Actually gets quite annoying with jars and bottles of a certain height.
2) The buttons on the control panel don't work properly. Precisely followed the instructions in the manual for calibrating water measurement and it doesn't work. Other issue - the option to turn off the cooling completely is supposed to require two buttons but really only takes one button, so it's easy to shut off your fridge by accident when you're just trying to increase the measured fill amount (i.e. The "+" button is the same as the errant shut off button).
3) I understand the rationale for interrupting water or ice dispensing when the freezer door is open, but why is this interruption also mandatory when the fridge door opens? Doesn't happen on simpler, cheaper fridges. Again, this makes no sense for a premium product.
4) The drawers break! Owned it for less than a year and the front of the crisper drawer broke off due to poor design - it was held on by wimpy little plastic tabs which any design student would know would be insufficient to support frequent use. Yes, I've seen the comment that this is covered under special warranty, etc. but this is no excuse for lousy design on a premium-priced unit. Unacceptable.
5) To reach the ice shutoff switch, you must remove the entire ice bin which can be somewhat awkward and impractical. This company's economy brand models don't have this additional inconvenience.
Overall, not a very thoughtfully or robustly designed fridge. Definitely not worth the price or general aggravation. Better options for spending your money. Very disappointing.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Clean up in a snap!
on August 23, 2014
Posted by: Hegy
from Pewaukee, WI, United States
(This review was collected as part of a promotion.) Love the lighting inside the refrigerator and freezer; easy clean up; lots of storage.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com