Customer reviews from kitchenaid.com
KitchenAid - 22.2 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Average customer rating
3.1
(207 Reviews)
Rating breakdown 207 reviews
5 Stars
51
4 Stars
50
3 Stars
24
2 Stars
29
1 Star
53
50%of customers recommend this product.
(
101 out of
203)
Customer Reviews for KitchenAid - 22.2 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Customer Rating
1
Beautiful but absolutely flawed.
on March 17, 2014
Posted by: BillB
from Kingston, ON, Canada
Verified Purchase:No
[This review was collected as part of a promotion.] Bought new in May 2013. I'm now on #3 after two warranty replacements. All with same problem: not one of three of them has been able to cool either one side, both sides, or make ice. I would NEVER recommend this model, or those using the same cooling technology, despite its beauty. I believe there is a design issue with this model. Had to buy a cheap back-up fridge until this gets sorted. Can you imagine the, lets just say, inconvenience? Please be forewarned - beauty is only skin deep in this case.
Pros: Beauty
Cons: does not work/cool., 3 new ones in a row faulty.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Perfect size for kitchen
on November 9, 2014
Posted by: Devy
from Eagan, MN
Verified Purchase:No
[This review was collected as part of a promotion.] We are very happy with all the features of this refrigerator. It is one of only a few that was counter depth and fit our 36 inch space. The inside seems quite elegant, including the recessed lights. The black finish is easy to keep clean. (But wish refrigerators still came in bisque.)
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Easy to organize...
on September 27, 2014
Posted by: Poki
from Honolulu, HI, United States
Verified Purchase:No
[This review was collected as part of a promotion.] My old refregiator had wire shelves. Every time when I open freezer door, foods slide off on me.
Kitchen aid refregiator has clean and chic looking shelves that make easy to organize freezer foods.
Kitchen aid refregiator has clean and chic looking shelves that make easy to organize freezer foods.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Robert
from San Clemente CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very disappointed. Broke down after 9 months. Had bad experience with Kitchen Aid in trying to resolve this problem and also New Life appliance in follow through. Refrigerator has been down for over 2 weeks which has infuriated us.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
TERRIBLE PRODUCT
on March 26, 2017
Posted by: ARCHITECT
from Dallas, TX
Verified Purchase:No
[This review was collected as part of a promotion.] After renovating our kitchen, we purchased all new KitchenAid appliances and this (now discontinued) refrigerator has under-performed from the very beginning. Fast forward two years of owning and operating this unit: the appliance has all but failed us. We have to completely disassemble the cooling unit and defrost the fan element at least every 3 weeks. That's right - within 3 weeks, the fan and condensing unit is completely encased in solid ice. If there were a way to attach images to this review, I would show you the pictures I took of my husband doing it this weekend. After completing the process yesterday, it required 3 hours to manually defrost; that doesn't include the time it takes to completely empty the contents of the refrigerator and pack them in coolers to stay cold off-site during the defrost process. We lose hours of time each month for required "maintenance" on a completely ill-performing appliance. I have called KitchenAid with regard to this issue and am told that this is standard maintenance on refrigerators. I'm sorry but having to defrost and deice this appliance every 3 weeks should NOT be considered standard maintenance. And for a family with two small children (ages 2 and 6 month), this time is crippling our weekends. A word of warning to anyone out there that doesn't want to have to invest this much time and energy into your appliance: save yourself the hassle and buy another brand!!! I have been loyal to KitchenAid for years and have installed them in both of the houses we built previous to this one -- but this is my breaking point. #fail #extremelydisappointed
KA 23cu FT Side by Side
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No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
worst refrigerator
on May 14, 2016
Posted by: JR
from California
Verified Purchase:No
[This review was collected as part of a promotion.] I have this included in the new home package, after almost 2 years the refrigerator stopped getting cold. looking for a new replacement never kitchen aid.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Look at layout closely before you buy
on May 23, 2014
Posted by: KayW
from suburban Philly
Verified Purchase:No
[This review was collected as part of a promotion.] I have had this for about three weeks, and very frankly I wish I had taken a much better look at its layout before I bought it. The spacing of the shelves is ridiculous, and not really adjustable, so that there is a huge space you can't reduce, and then a tiny shelf, with literally just a couple of inches of height space, that is virtually useless. You can see it in the diagram. Take a GOOD look before you buy this. It works fine--but I am really unhappy with the layout, and I have no-one to blame but myself for not looking at it closely. I can't imagine how anyone with an even moderate size family can manage with this fridge.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Warm water
on September 23, 2014
Posted by: JDDP
from MD
Verified Purchase:No
[This review was collected as part of a promotion.] I am generally satisfied except that I find the door water feature to dispense water too slowly and too warm. My LG refrigerator in my winter home is much better from this standpoint. As a result I avoid using this feature on the KitchenAid product. Also, I find the interior smaller than I thought .
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com