Customer reviews from kitchenaid.com
KitchenAid - 22.2 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Average customer rating
3.1
(207 Reviews)
Rating breakdown 207 reviews
5 Stars
51
4 Stars
50
3 Stars
24
2 Stars
29
1 Star
53
50%of customers recommend this product.
(
101 out of
203)
Customer Reviews for KitchenAid - 22.2 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Customer Rating
2
Poor quality drawers
on February 5, 2021
Posted by: Fridge Owner
from Toronto, On
(This review was collected as part of a promotion.) The thin plastic drawers break all the time and are ridiculously expensive to replace.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , February 10, 2021
Hello, Fridge Owner!
We are so very sorry to hear that you are not completely satisfied with your Kitchenaid refrigerator. Thank you for taking the time to reach out to us about the problems you have been having with the drawers breaking. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize for that happening to you. You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 242048812. We look forward to hearing from you and hope you have a great day! Thank you- Andrea
We are so very sorry to hear that you are not completely satisfied with your Kitchenaid refrigerator. Thank you for taking the time to reach out to us about the problems you have been having with the drawers breaking. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize for that happening to you. You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 242048812. We look forward to hearing from you and hope you have a great day! Thank you- Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible product
on November 30, 2017
Posted by: cturner
from houston
Gender:Female
We have had our current refrigerator for about 1 1/2 years. It was a replacement from one we had for about a year that had constant problems with the condenser freezing up. After 2 repairs we were finally able to get a brand new one. It has worked up until now. The condenser has frozen up again and the ice maker is not keeping the ice cold enough. I am not going to go thru the hassle any more of having to unload my entire fridge and spend an entire day defrosting. It sucks but I am going to have to replace it with a different brand. Very disappointing.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy BRISTSN, SOCIAL MEDIA, December 8, 2017
Thank you for your review.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 200757231, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 200757231, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very disappointed with all my appliances
on November 27, 2017
Posted by: Ursula C
from Austin, TX, United States
Gender:Female
We bought all new KitchenAid appliances for a new house three years ago. We had issues with the fridge since the beginning: the condenser unit froze up. At the time, we replaced the rubber between the door and the unit. Now, close to the third anniversary and at the same time as other appliances started to fail, it is happening again. I am tired of having to move things to my garage refrigerator, to unfreeze this one, to have the issue return days later.
Trying to repair it one last time but ready to just throw this one away a get a new one - obviously not a KitchenAid.
Trying to repair it one last time but ready to just throw this one away a get a new one - obviously not a KitchenAid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy bristsn, social media, December 12, 2017
Thank you for your review.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 200622259, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 200622259, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible hazard
on September 15, 2017
Posted by: Snowman
from Portland, OR
We were unfortunate to have inherited this hazard of an appliance. We recently purchased our home and we're delighted by the finishes of the kitchen only to find that what we thought was a minor icemaker problem was a Control panel filled with ice. The ice maker has somehow filled the entire electronics compartment and frozen it into what the technician called "a museum quality piece of ice" leaving in a state where he could not even work on it without the entire door defrosting. Our home warranty wouldn't even cover a replacement or proper repair leaving us with no other option but to replace it. This appliance is four years old, I would recommend staying away from it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy maytagbrand, maytagbrand, November 2, 2017
Hi Snowman,:Thank you for your review.We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com, with your name, Review ID Number 108843578, phone number, street address zip code, model & serial number and date of purchase on the appliances.I look forward to your reply.Thank you,Kim N.KitchenAid® Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
1
TERRIBLE PRODUCT
on March 26, 2017
Posted by: ARCHITECT
from Dallas, TX
(This review was collected as part of a promotion.) After renovating our kitchen, we purchased all new KitchenAid appliances and this (now discontinued) refrigerator has under-performed from the very beginning. Fast forward two years of owning and operating this unit: the appliance has all but failed us. We have to completely disassemble the cooling unit and defrost the fan element at least every 3 weeks. That's right - within 3 weeks, the fan and condensing unit is completely encased in solid ice. If there were a way to attach images to this review, I would show you the pictures I took of my husband doing it this weekend. After completing the process yesterday, it required 3 hours to manually defrost; that doesn't include the time it takes to completely empty the contents of the refrigerator and pack them in coolers to stay cold off-site during the defrost process. We lose hours of time each month for required "maintenance" on a completely ill-performing appliance. I have called KitchenAid with regard to this issue and am told that this is standard maintenance on refrigerators. I'm sorry but having to defrost and deice this appliance every 3 weeks should NOT be considered standard maintenance. And for a family with two small children (ages 2 and 6 month), this time is crippling our weekends. A word of warning to anyone out there that doesn't want to have to invest this much time and energy into your appliance: save yourself the hassle and buy another brand!!! I have been loyal to KitchenAid for years and have installed them in both of the houses we built previous to this one -- but this is my breaking point. #fail #extremelydisappointed
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
TERRIBLE PRODUCT
on March 26, 2017
Posted by: ARCHITECT
from Dallas, TX
(This review was collected as part of a promotion.) After renovating our kitchen, we purchased all new KitchenAid appliances and this (now discontinued) refrigerator has under-performed from the very beginning. Fast forward two years of owning and operating this unit: the appliance has all but failed us. We have to completely disassemble the cooling unit and defrost the fan element at least every 3 weeks. That's right - within 3 weeks, the fan and condensing unit is completely encased in solid ice. If there were a way to attach images to this review, I would show you the pictures I took of my husband doing it this weekend. After completing the process yesterday, it required 3 hours to manually defrost; that doesn't include the time it takes to completely empty the contents of the refrigerator and pack them in coolers to stay cold off-site during the defrost process. We lose hours of time each month for required "maintenance" on a completely ill-performing appliance. I have called KitchenAid with regard to this issue and am told that this is standard maintenance on refrigerators. I'm sorry but having to defrost and deice this appliance every 3 weeks should NOT be considered standard maintenance. And for a family with two small children (ages 2 and 6 month), this time is crippling our weekends. A word of warning to anyone out there that doesn't want to have to invest this much time and energy into your appliance: save yourself the hassle and buy another brand!!! I have been loyal to KitchenAid for years and have installed them in both of the houses we built previous to this one -- but this is my breaking point. #fail #extremelydisappointed
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No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
TERRIBLE PRODUCT
on March 26, 2017
Posted by: ARCHITECT
from Dallas, TX
[This review was collected as part of a promotion.] After renovating our kitchen, we purchased all new KitchenAid appliances and this (now discontinued) refrigerator has under-performed from the very beginning. Fast forward two years of owning and operating this unit: the appliance has all but failed us. We have to completely disassemble the cooling unit and defrost the fan element at least every 3 weeks. That's right - within 3 weeks, the fan and condensing unit is completely encased in solid ice. If there were a way to attach images to this review, I would show you the pictures I took of my husband doing it this weekend. After completing the process yesterday, it required 3 hours to manually defrost; that doesn't include the time it takes to completely empty the contents of the refrigerator and pack them in coolers to stay cold off-site during the defrost process. We lose hours of time each month for required "maintenance" on a completely ill-performing appliance. I have called KitchenAid with regard to this issue and am told that this is standard maintenance on refrigerators. I'm sorry but having to defrost and deice this appliance every 3 weeks should NOT be considered standard maintenance. And for a family with two small children (ages 2 and 6 month), this time is crippling our weekends. A word of warning to anyone out there that doesn't want to have to invest this much time and energy into your appliance: save yourself the hassle and buy another brand!!! I have been loyal to KitchenAid for years and have installed them in both of the houses we built previous to this one -- but this is my breaking point. #fail #extremelydisappointed
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Dear ARCHITECT:
Thank you for your review.
We would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, user id (ARCHITECT), user # (96020010), phone number, street address, reviewer name, and your model & serial number. You may also contact us directly at 1-800-422-1230. We are available weekdays, between 8 am to 8 pm EST.
We look forward to your reply.
Sincerely,
Kristin S.
KitchenAid® Social Media Relations
Thank you for your review.
We would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, user id (ARCHITECT), user # (96020010), phone number, street address, reviewer name, and your model & serial number. You may also contact us directly at 1-800-422-1230. We are available weekdays, between 8 am to 8 pm EST.
We look forward to your reply.
Sincerely,
Kristin S.
KitchenAid® Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
1
TERRIBLE
on February 9, 2017
Posted by: Tina
from Haymarket VA
This is a terrible product! It has been discontinued for a reason. I didn't even want to give it a 1 star. I've had nothing but problems with ice maker stopping, condensation from door not getting sealed correctly, and coils turning to solid ice which didn't allow fridge to cool properly and spoiled a ton of food without us knowing until it was too late.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Dear Tina.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Refrigerator. I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, your review ID 93636921, phone number, street address, zip code, model & serial number, and date of purchase of the appliance. I look forward to your reply. Thank you.
Sincerely,
Amanda B
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Refrigerator. I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, your review ID 93636921, phone number, street address, zip code, model & serial number, and date of purchase of the appliance. I look forward to your reply. Thank you.
Sincerely,
Amanda B
Written by a customer while visiting kitchenaid.com