Customer reviews from kitchenaid.com
KitchenAid - 22.2 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Average customer rating
3.1
(207 Reviews)
Rating breakdown 207 reviews
5 Stars
51
4 Stars
50
3 Stars
24
2 Stars
29
1 Star
53
50%of customers recommend this product.
(
101 out of
203)
Customer Reviews for KitchenAid - 22.2 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Posted by: Doren
from Chicago, IL, USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall, it is easy to use, has a nice design and excellent features. The ice maker is a little noisy and the ice tends to stick together if you don't use the ice machine frequently.
Pros: Convenient Features, easy to use
Cons: Ice maker
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Robert
from San Clemente CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very disappointed. Broke down after 9 months. Had bad experience with Kitchen Aid in trying to resolve this problem and also New Life appliance in follow through. Refrigerator has been down for over 2 weeks which has infuriated us.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Dear Robert: Thank you for contacting KitchenAid regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your User ID (Robert), your Review ID Number (86240474), and date of purchase emailed to NAR_CustomerSolutions@kitchenaid.com .
Written by a customer while visiting kitchenaid.com
Posted by: JLS806
from Reading, PA, USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Relatively new but the refrigerator seems to work well and is using less energy than my previous unit. The refrigerator is not real deep; the produce drawers are especially small. However the bottom shelf does hold tall items like large containers or pots.
I like the style and the LED lights are great.
Pros: easy to use, Performance
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Space arrangement is disappointing.
on April 28, 2014
Posted by: Gsd4
from Cleveland, OH area
Verified Purchase:No
[This review was collected as part of a promotion.] Not happy with the division of storage space between fridge and freezer. This unit replaces the same size JennAire, and fridge doesn't come close to containing the items I wish to store. Also don't like that the fridge storage drawers don't pull out fully. On freezer side, the door icemaker and dispenser takes up too much room. We had a service call early on because the ice cube water supply froze. Cosmetically, the front of the unit should also be a dull finish so fingerprints wouldn't bee so obvious.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
TERRIBLE
on February 9, 2017
Posted by: Tina
from Haymarket VA
Verified Purchase:No
This is a terrible product! It has been discontinued for a reason. I didn't even want to give it a 1 star. I've had nothing but problems with ice maker stopping, condensation from door not getting sealed correctly, and coils turning to solid ice which didn't allow fridge to cool properly and spoiled a ton of food without us knowing until it was too late.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Dear Tina.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Refrigerator. I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, your review ID 93636921, phone number, street address, zip code, model & serial number, and date of purchase of the appliance. I look forward to your reply. Thank you.
Sincerely,
Amanda B
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Refrigerator. I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, your review ID 93636921, phone number, street address, zip code, model & serial number, and date of purchase of the appliance. I look forward to your reply. Thank you.
Sincerely,
Amanda B
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Lemon
on January 2, 2017
Posted by: SAW
from Princeton, NJ
This model is a lemon. Numerous problems with it including thick frost in the refrigerator compartment, problems with malfunctioning water dispenser, etc. I've had this less than 5 years. Lousy warranty, expensive water filters. Bad news on a simple device that should last many years.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your appliance. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor quality drawers
on February 5, 2021
Posted by: Fridge Owner
from Toronto, On
[This review was collected as part of a promotion.] The thin plastic drawers break all the time and are ridiculously expensive to replace.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , February 10, 2021
Hello, Fridge Owner!
We are so very sorry to hear that you are not completely satisfied with your Kitchenaid refrigerator. Thank you for taking the time to reach out to us about the problems you have been having with the drawers breaking. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize for that happening to you. You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 242048812. We look forward to hearing from you and hope you have a great day! Thank you- Andrea
We are so very sorry to hear that you are not completely satisfied with your Kitchenaid refrigerator. Thank you for taking the time to reach out to us about the problems you have been having with the drawers breaking. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize for that happening to you. You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 242048812. We look forward to hearing from you and hope you have a great day! Thank you- Andrea
Written by a customer while visiting kitchenaid.com