Customer reviews from kitchenaid.com
KitchenAid - 22.2 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Average customer rating
3.1 out of 5
3.1
(207 Reviews)
Open Ratings Snapshot
Rating breakdown 207 reviews
5 Stars
51
4 Stars
50
3 Stars
24
2 Stars
29
1 Star
53
50%of customers recommend this product. 
(
101 out of 203
)
Best Buy Privacy Policy
Customer Reviews for KitchenAid - 22.2 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless/Stainless look
Customer Rating
4 out of 5
4
Makes the most of counter-depth needs, nice looking, good ic
on December 21, 2013
Posted by: VerboseMick
from Waunakee, WI 53597, USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The galley kitchen in our recently moved-in home badly needed a counter-depth fridge, but we wanted the serviceability of a standard unit. This KitchenAid Architect refrigerator makes the most of the counter-depth space requirements, offers good features, excellent and tasteful styling with an icemaker unit that appears to be more rugged and reliable than many on the market.
A successful execution of a feature-rich refrigerator in a counter-depth form factor.
Pros: easy to use, Performance, Design, Convenient Features, Innovative
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2 out of 5
2
An expensive disappointment
on July 20, 2014
Posted by: Teffy
from Dallas, TX, United States
Verified Purchase:No
[This review was collected as part of a promotion.] Poor use of space,drawers do not slide in and out easily, ice maker noisy and it "labors" to dispense ice. Have had numerous service calls. Cannot wait for my old GE that is in the garage to break, so,I can move this lemon out and get something better.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1 out of 5
1
STOP!!! NOT A GOOD CHOICE
on May 19, 2014
Posted by: Niely
from Irvine, CA United States
Verified Purchase:No
[This review was collected as part of a promotion.] I have a brand new kitchen filled with expensive KitchenAid appliances, which I love, except for this refrigerator. It's awful. Terrible design. Can't even fit a head of lettuce into the produce bin without cutting it in half. Smallest bins I've ever seen. Plenty of other counter depth refrigerators out there that designed better. I wish I read the reviews before I purchased it, and I'm glad now that I didn't give away my old refrigerator. It's now in my garage and holding most of the food. Anyone wants to buy my almost new KitchenAid refrigerator ?
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4 out of 5
4
kitchenaid refrig
on April 30, 2014
Posted by: sado
from Michigan, United States
Verified Purchase:No
[This review was collected as part of a promotion.] The jury's still out. We've had problems with the ice maker and had a repair man hopefully fix it. The stainless steel finish is very time consuming to keep clean with an active family with small children. The water/ice on the door, at first, was very complicated to use and most of the features are unnecessary. But mostly we like our refrig.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1 out of 5
1
DO NOT BUY!
on August 28, 2016
Posted by: Mar
from Santa Rosa, CA
[This review was collected as part of a promotion.] I purchased this about 5 years ago as it matched the other appliances I purchased, range/oven and dishwasher. It never really performed properly, softened ice cream, periodically the ice maker would stop working and then all of a sudden there was ice again. The design is poorly thought out with a random small shelf under the center drawer in fridge and the drawers are flimsy and break easily. A few days ago it started making a loud buzzing noise inside the refrigerator, the ice had stopped working...AGAIN and the freezer seemed to be warming, despite putting it on max ice and max cool settings, as usual. I cleaned everything under and removed the back panel to dust and see if there was something obvious. Low and behold, the buzzing stopped by the next day and there was hope. Well, by the evening, everything in the freezer thawed and the fridge is gone too. I am not even going to get it fixed as it never worked properly. Come to find out this is a common problem of Kitchenaide refrigerators.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2 out of 5
2
Ice maker issues
on July 20, 2014
Posted by: irwalker
from Federal Way, WA, United States
Verified Purchase:No
[This review was collected as part of a promotion.] Ice maker and water have to be reset constantly by unplugging unit to reboot computer controls.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5 out of 5
5
Great Features
on April 30, 2014
Posted by: nicknak
from Undisclosed
Verified Purchase:No
[This review was collected as part of a promotion.] I bought this a month ago and am so happy I did thank you
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1 out of 5
1
Not a good product
on August 27, 2015
Posted by: Dizzy
from barnegat,New Jersey
Verified Purchase:No
[This review was collected as part of a promotion.] Just a year old. The fan and thermistor had to
be replaced. Had to wait for parts and then the incorrect part was sent. Poor construction. Fan sits in Styrofoam held together with tape. No wonder it broke, poor design. repairman said he never saw anything like this.still waiting for parts.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Dizzy:

Thank you for your review. I can imagine your frustration with this issue, and I hope that we are able to offer some solutions to this frustrating issue. . Please respond back to this email address Maytag_Reviews@Maytag.com with your Reviewer ID #, name, phone number, street address, zip code, reviewer name, model & serial number, and date of purchase on the appliance.

I look forward to your reply.

Thank you,
Melanie
Written by a customer while visiting kitchenaid.com
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