Customer reviews from kwikset.com
Kwikset - Signature Series Juno Door Knob - Polished Brass
Average customer rating
4.3
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
94
4 Stars
19
3 Stars
8
2 Stars
3
1 Star
14
86%of customers recommend this product.
(
108 out of
125)
Customer Reviews for Kwikset - Signature Series Juno Door Knob - Polished Brass
Customer Rating
4
Excellent, but. .
on December 18, 2018
Posted by: Theo41
from Boston, MA
Gender:Male
I'd rank it with 5 stars (easy to install, works well, attractive, secure), but it lacks one feature that my old Schlage lock had: the ability to exit (but not enter!) while it's in the locked position, without having to manually reset the lock.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
Poor Craftsman ship
on February 16, 2020
Posted by: RJW1956
from Wyoming, Pa.
Gender:Male
I've always had good luck with Kwikset door knobs until now. The basic knob is good, heavy constuction. I like the Smartkey feature, very easy to re-key for existing knobs. The cover for the knob, inside and out just falls off. This is the part that actually contacts the door. I could not return to store, I had to install it to secure my house. I used a punch were it is supposed to catch the main body of the knob and tap it lightly (because it's very thin) to tighten it up so it stays in place.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, February 18, 2020
Hello RJW1956,
Thank you for your feedback and we apologize that the knob interior rose is not connecting to lock base. We would like to help you in getting the lock in working order. If you can call our Support Team at 1-800-677-5625, we’re happy to assist you by finding the correct solution. We hope to hear from you soon.
Thank you,
Kwikset
Thank you for your feedback and we apologize that the knob interior rose is not connecting to lock base. We would like to help you in getting the lock in working order. If you can call our Support Team at 1-800-677-5625, we’re happy to assist you by finding the correct solution. We hope to hear from you soon.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Very difficult to install
on December 27, 2016
Posted by: Annan
from Carmel, IN, United States
Gender:Female
[This review was collected as part of a promotion.] I have 3 Juno knobs (1 Keyed, 1 Hall/Closet and one that connects to an exterior latch). The look and the finish matches other doorknobs in my home so I thought they would be great. However, the installation was unnecessarily difficult due to very poor design.
If the screws that secure the knob to the door aren't screwed in exactly right, the knob falls off during use. It wasn’t possible to use a screw driver of any size to tighten the screws after the knob was attached.
It's difficult to describe the problem. The interior knob and faceplate come attached to one another as a single unit. The screws are attached to the opposite knob and pass through the latching mechanism. To install, one has to snag the screws with the faceplate and twist the knob to lock it in place. Because there is no way of knowing exactly how far to screw in the screws I had to repeat the process over and over again until I finally gave up. The doorknobs are functional but I fully expect them to fall off again. The knob on the exterior latch set is wobbly and leaks cold air. Not a happy camper.
No, I would not recommend this to a friend.
Response from kwikset.comBy Alicia Arriaga, Community Manager, December 28, 2016
Hi Annan, We are sorry to hear about your experience. We are happy to help with your installation. We will create a case number for you and a member from our customer support team will reach out to you within a few days. We look forward to assisting you. Thank You, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
NOT easy to install
on March 9, 2016
Posted by: Chancher
from Arizona, United States
Gender:Female
I have spent quite a while trying to install this doorknob. It should not be that difficult. The directions are terrible and are pretty much worthless. I now have a $20 paperweight and no doorknob. Awesome.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
2
Backwards for a security lock
on May 30, 2018
Posted by: MikeBig
from Texas
Gender:Male
I bought this for our bathroom door. We are changing all of our interior door knobs from gold (which I've never liked) to the bronze. I pulled this out of the box and started the install. Just when I started to put it together I realized the screws are on the outside. It has the small hole for the pin to open in an emergency. But if somebody wants in they can just unscrew it from the outside even if it is locked. Some people might say it's not a big deal but what is the sense of having a lock when someone can just grab a screwdriver and get in. You wouldn't want your front door like this.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1
Stupid design !!
on June 11, 2020
Posted by: GGs
from Sabattus, Maine
Gender:Male
With this lock when it is locked you are locked in as well as locked out !!
When inside you must unlock the door to go out side !! Crazy, i have never and will never use a lock like this, i dont even see how it is legal or up to code, what if there is a fire in the middle of the night ?? you would need to unlock the door to get out.
This lock set will be returned and i will buy a Slage lock set.
When inside you must unlock the door to go out side !! Crazy, i have never and will never use a lock like this, i dont even see how it is legal or up to code, what if there is a fire in the middle of the night ?? you would need to unlock the door to get out.
This lock set will be returned and i will buy a Slage lock set.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, June 12, 2020
Hello GGs,
We appreciate your feedback and would like the opportunity to offer some additional information. The Juno knob can be unlocked from the interior by turning the turn piece in the horizontal position and from the exterior knob with the key. We do offer free interior levers, where you can push down the lever on the interior side to unlock. Please click on the following link for more details on one of our free interior levers.
https://www.kwikset.com/products/detail/kingston-push-button-lever-keyed-featuring-smartkey?variant=756knl-15-smt
If we can provide you with any additional support, please give us a call at 1-800-327-5625. We look forward to hearing from you!
Thank you,
Kwikset
We appreciate your feedback and would like the opportunity to offer some additional information. The Juno knob can be unlocked from the interior by turning the turn piece in the horizontal position and from the exterior knob with the key. We do offer free interior levers, where you can push down the lever on the interior side to unlock. Please click on the following link for more details on one of our free interior levers.
https://www.kwikset.com/products/detail/kingston-push-button-lever-keyed-featuring-smartkey?variant=756knl-15-smt
If we can provide you with any additional support, please give us a call at 1-800-327-5625. We look forward to hearing from you!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Screws on the outside?
on February 7, 2021
Posted by: Rob87
from Valparaiso, Indiana
Gender:Male
I bought these awhile back didn't realize that kiwkset didn't understand that screws should go on the inside of the locked door. What is the point of a locked door if someone can just disassemble the door from the other side?
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, February 9, 2021
Hello Rob87,
We appreciate your feedback. We have designed the Juno privacy knobs with exterior screws to remove in case of an emergency if the emergency key is not available to insert in the hole to unlock from the exterior. For example, if someone was inside and unable to open the door, the knob can be unlocked or removed from the exterior by removing the screws. If you're looking for more security, we recommend the Juno keyed entry knob, which would require someone to have a key to unlock the knob from the exterior. If there’s any additional assistance that we can provide, please call our Support Team at 1-800-327-5625.
Thank you,
Kwikset
We appreciate your feedback. We have designed the Juno privacy knobs with exterior screws to remove in case of an emergency if the emergency key is not available to insert in the hole to unlock from the exterior. For example, if someone was inside and unable to open the door, the knob can be unlocked or removed from the exterior by removing the screws. If you're looking for more security, we recommend the Juno keyed entry knob, which would require someone to have a key to unlock the knob from the exterior. If there’s any additional assistance that we can provide, please call our Support Team at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Unable to use lock after 8 yrs. Lock button stuck
on October 8, 2017
Posted by: jfh37545
from Farmington Hills, MI, United States
Gender:Female
[This review was collected as part of a promotion.] I purchased these entry knobs for a seasonal home eight years ago. After very light use, the one lockset would not unlock because the button was stuck. I filed a warranty claim, and a replacement lock was sent. However it was not a Juno model.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon, Community Manager, October 10, 2017
Hi Julie,
Thank you so much for your review. We did take a look at your previous case, we did send you a Tylo knob by mistake. We've opened a new case for you and will be sending the correct knob as soon as possible.
Thank you,
Devon, Kwikset Social
Thank you so much for your review. We did take a look at your previous case, we did send you a Tylo knob by mistake. We've opened a new case for you and will be sending the correct knob as soon as possible.
Thank you,
Devon, Kwikset Social
Written by a customer while visiting kwikset.com