Customer reviews from kwikset.com
Kwikset - Signature Series Juno Door Knob - Polished Brass
Average customer rating
4.3
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
94
4 Stars
19
3 Stars
8
2 Stars
3
1 Star
14
86%of customers recommend this product.
(
108 out of
125)
Customer Reviews for Kwikset - Signature Series Juno Door Knob - Polished Brass
Customer Rating
1
Poor Design
on January 12, 2019
Posted by: Tom64
from Crown Point
Gender:Male
The length of the handle is not long enough for the screwdriver to engage the phillips head screws with out strippng the heads of the screws. Sad, I have 7 more to install. Seriously considering just returning them and getting a different brand.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1
HUGE disappointment
on November 28, 2021
Posted by: MrsScott58
from Massachusetts
Gender:Female
It was difficult to install to begin with but finally did with customer service help. Here's the problem: once you twist on the handle to catch the screws, it's impossible to actually tighten them as they are located under the handle. Now maybe someone out there makes a phillips head screw driver with an off-set handle to use on these but if they do, it would be nice it the instructions said you needed one. I can manage to open the door without the handle falling off but my son and his friends can't. I have to put it back on 2 or 3 times a day. Thank god I kept the old deadbolt on the door so I can really lock it at night. Very sad customer.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, November 30, 2021
Hello MrsScott58,
Thanks for reaching out to our Support Team and please know that we are happy to help you further. The Juno knob fits doors with a thickness between 1-3/8 inches to 2-1/4 inches. If your door is between 1-7/8” to 2-1/4” thick, you may need longer screws to ensure the knob stays on the door securely. We're here to assist you with troubleshooting, sending you parts, and warranty replacements if needed. We ask that you please call us at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Thanks for reaching out to our Support Team and please know that we are happy to help you further. The Juno knob fits doors with a thickness between 1-3/8 inches to 2-1/4 inches. If your door is between 1-7/8” to 2-1/4” thick, you may need longer screws to ensure the knob stays on the door securely. We're here to assist you with troubleshooting, sending you parts, and warranty replacements if needed. We ask that you please call us at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Worked Fine Until It Broke
on June 1, 2018
Posted by: RIch T
from Woodburn, OR
Gender:Male
I installed this in an entry door between the garage and house. It worked fine until without warning the latch jammed. The know would turn but the latch would not retract. Code required a solid door with spring return hinges so the door could not be removed by pulling hinge pins. Removing the knobs and prying the pull mechanism did not work. Credit card trick was not an option in this situation. I was finally forced to remove the trim moldings and nibble and saw away the shims and nails so that the jam could be pried away from the door, releasing the latch. After a frustrating hour I was able to get the door open and remove the latch mechanism. Not at all happy with this product.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
Good Entry Set
on February 28, 2015
Posted by: Highmaster2
from East Central Alabama
Gender:Male
Have 4 that I installed 4 years ago. Installed easily in the existing openings. Outside portion still looks like new. Can not say enough about the SmartKey system. Really like being able to re-key easily whenever necessary. Will never buy another keyed lockset that isn't a SmartKey.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Best Entry lockset for its price.
on June 19, 2015
Posted by: Amazjohn214
from Orlando, FL 32817
Gender:Male
I bought the Juno entry (740J 5 SMT) and I have them on four (4) doors in my home. I have a large hand and the Juno fits my hand comfortably. We like the antique brass finish and all are in "like new" condition. Re-keying is easy but read the directions well or you may find yourself locked out. I found out the hard way. If you pull the re-keying tool before inserting the new key - it resets the cylinder to a pin combination for which you have no key. (Do NOT close the door until you know the re-keying took).
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Poor quality
on May 6, 2016
Posted by: Kimmy
from Indianapolis, IN, United States
Gender:Female
I bought this Juno knob for keyed entry along with the same knob for all other bathrooms, bedrooms, and closet. The keyed entry one kept sticking. I received a replacement from the manufacturer and it sticks and grinds worse than the first one. Very unhappy with this product. The non keyed entry ones work fine.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Terrible design for installation, weak screws
on May 5, 2017
Posted by: 5849848465
The knob directly covers the screw holes, can't even angle to screw in. Screws are weak and immediately stripped when trying to back out. Terrible design, poor quality.
Written by a customer while visiting kwikset.com
Customer Rating
5
Rebuilding the cylinder
on March 9, 2018
Posted by: billybobboy
from jefferson city, mo
Gender:Male
We bought this lock last year, and after rekeying it with the smart key it didn't want to open sometimes. Kwikset sent me the instructions and the tool and parts to rebuild the lock. The process took around 20 minutes, and the lock works great now.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com